Absolutely appalling to deal with so avoid them at all costs. Been waiting 2 weeks to get a cooker repair and not once has anyone called to update me so it's left to me to phone them all the time. Their so-called Resolution team are a joke and have no intention of helping, in fact, they're the exact opposite and seem to take pleasure in making you wait. When I asked why not one person had called they actually said this is an incoming call centre so we can't call you back, this despite being told on 2 separate occasions that they would, so make of that fiasco what you will. DO NOT USE THIS CROWD........you will regret it.