My washing machine needs repaired. Initially I was told I would have to wait 12 days for an engineer to come out. Fortunately I got a call to say someone could come in 5 days. They arrived and confirmed that parts were needed to be ordered, advised this shockingly could take up to 7days. I had no contact from D&G so I called for an update they put me through to Hoover/Candy, who advised me they have scheduled an appointment for 17days after the initial fault!! (I also would not have known about this had I not telephoned for an update. Not a great service or timescale for a repair!