Booked an engineer to fix my washer/dryer. He turned up but clearly did not want to fix it as his "van got broken into and they took the cable he needed". Said would he back the next day did not turn up. Answerphone message left on my voicemail saying would come the next day did not turn up. Checked my appointment online and he'd 'completed' the job. Tried to ring could not get through to either engineer or customer services, but did chat with someone on their live chat. Painful experience that was! 40 mins just to try and establish when an engineer would come, was told a phonecall would be returned, guess what, no call!!!! Have cancelled DD. Complete incompetent company DO NOT USE.