if I could leave less than 1 star I would !! I have had my policy with domestic and general for 3 yrs. I have never made a claim, but today my chest freezer had stopped working. It has over £400 of raw meat [dogs food] stored inside it, however D&G cant get anyone out to look at for 5 days !! When I challenged them about the food inside, their response is they do not cover the food, only the appliance ! however when I was sold the plan I was told contents would be covered should they be spoiled. I am in such a dilemma, I have tried to search for a second hand freezer but there is none, and I can not afford a new freezer. I will be taking my complaint to the ombudsman once this is over, I will also be cancelling my plan as I feel I have been mislead - this company is a scam, save your money and do not take out their sham plans !!