After paying for my smeg insurance for kettle and toaster, when it came for me to put an insurance claim in, I was told to claim off smeg myself and use their website. erm hello I paid d and g for a reason? if I wanted to go directly to smeg I wouldn't have bothered paying d and g for the insurance. appalling customer service. when taking out the policy I was advised they would repair the kettle if that couldn't be done they would replace FREE OF CHARGE. now smeg want me to pay £70 for a replacement? d and g you are beyond a joke!
4 years ago
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