Earliest appointment for my dishwasher was 2 weeks from initial call to D&G. The engineer was supposed to come between 8.00am and 6.00pm. On the day I called D&G about 4.00pm to confirm the engineer was coming. I was told the appointment was cancelled, no reason given. another appoint given for in four days time. Then that appointment cancelled, another one given for two weeks further on. That's a month for a repair!! Still waiting for the dishwasher to be repaired. Maybe this appointment eill be cancelled too ? To cap it all, discovered my fridge freezer had broken down two days ago. Everything had defrosted and had to be binned. Phoned D&G next day for a repair. Earliest I could get is for two weeks time. I explained that I'm 72 years old and disabled and unable to go out for shopping every day. I thought I might get a priority appointment, no chance !! Really a shocking service and won't be renewing these two policies. If anything goes wrong in the future, I'd rather fork out for a new appliance.