We paid insurance on our washer/dryer for 8 years then it broke down last month. We had three visits form engineers and it couldn't be fixed but still had to wait until 2 weeks was up before they would consider writing it off. I spent hours on the phone trying to get through each time. In the end it was written off and the website said we would get a choice of a new one but we didn't. We were offered one model and told to take it. When it was delivered we were shocked at how noisy it is so I called back and waited three hours before I spoke to someone at customer services who was so rude immediately. He said that as we had used the washer dryer D&G would never replace it. I explained that we had to use it to find out how awful it was and that we didn't get a choice and he simply repeated himself. I've complained via email to their head office and had no reply. Rubbish service. Never use them.