Domestic and General do not answer the phone. You can try different routes on their recorded messages/menu, but nothing ever happens. Their system sends you to Hotpoint/Whirlpool dead ends. There is even a message that says they cannot help and that you should hang up. This is very unhelpful when you need a repair. I managed to book a technician and waited 10 days, but the technician did not show. That was one day wasted waiting for a no-show. The technician did not phone to say he/she could not come. And DandG have no explanation for this; they are unaccountable. Last point, DandG have rebooked me a technician visit, and I now I have to wait a further 9 days.