Chris Lane
I placed an online order and made immediate payment to domu brands online eBay site on 23 April for an oscillating multi tool bundle £49.99. Next day I received an 'order despatched' notification advising delivery 30 April - 02 May (quite reasonable considering covid19 lockdown) and a hermes courier tracking number. All good until I check the tracking online. The number provided by domu is NOT a hermes tracking number. I send an email to domu to request clarification of the tracking number and receive a response that I should wait until the delivery date has expired before contacting them with delivery queries. By late evening 02 May the item has not arrived so on 03 May I send my email advising incorrect tracking number and delivery info and non receipt. I receive a response later that day stating that there had been a mix up with the carrier and that I can have a refund or a replacement. I opt for the replacement. Great, all resolved. On 05 May I receive an email from domu advising the item is no longer in stock and that a refund would be processed. Oh dear, that's a shame. On 06 May I check domu eBay shop, domu amazon shop and domu brands own online shop and find my item is offered on all three clearly showing the item is in stock. 06 May sent domu an email and am currently waiting a response (and a refund).
5 months ago
 
Domu Brands has a 1.80 average rating from 15 reviews

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