“Awful service, two orders never delivered, not even shipped to the couriers. No phone number to contact customer service, just an email address that they are slow to respond to.
Avoid this company.”
“I have the model 9100026 4 volt max screwdriver 50-piece set. I've had this less than 2 years and have probably only used it four or five times. Plugged it in the charge it up the other day and no matter how long you leave it plugged in, it will not charge and therefore will not work. I would expect something of this sort to last longer than this and certainly after only using it for five times. I would not buy another product from this company!”
“I paid £41.98 for a fondue set but it wasn't right so I had to send it back. They only refunded me £24.02. They have charged me £17.96 to send it back.
Terrible company with terrible customer service.”
“What a load of rubbish my dad gave them the wrong parcel for a return he is old they have received parcel but can't find it to send it back and have said nothing they can do”
“Bought a VonHaus pole hedge trimmer through Amazon and the battery failed on day 2. Duly returned to DOMU with request for a refund. Have confirmation of receipt, but no refund of my £80 or any response to my email.”
“Zero customer service.
I ordered a Von Haus wok through Domu Brands, and received the wrong product in the mail. I emailed Domu Brands for support with no response, I followed up that email a week later and still no response. I have now gone directly to Von Haus for help, which I regret that I didn't do in the first place. Very unfortunate that Domu Brands offers no support online or by phone. Once you order something, there's no going back, you better hope that it all works out.”
“I ordered a stool as a Christmas present and it is faulty, you cannot contact this company by phone and they have ignored my two emails , I guess I’m just going to have to write £30 off looking at the other reviews!
Look at the other reviews and AVOID !”
“For the last 6 weeks i have sent many emails regarding a faulty product. Initially there was a reply saying they would collect the item, which would be possible at any time, but for the past month all contact has been ignored. They cannot be reached by phone. I have to agree, avoid at all costs. Wish i had read all these very negative reviews before purchase.”
“I contacted Domu a week ago regarding a fault on a product within warranty. They don’t do ‘phone calls so email after email, webform after webform still no response. At this stage I’d say avoid at all costs.”
“I ordered a chest of draws on the 31st Oct 21 and have still not received them which cost me £149.99.I have tried to contact them and email them but no joy what so ever I am now having to go through filling forms in from my bank to get my refund back. I’ll never order again from this site.”
“Such a bad company without customer service
Such a bad company with no customer service. They messed up the delivery of my hanging chair, which was supposed to be delivered within 5 days and is yet to be seen after more than 3 weeks. I was very patient but they are so unhelpful. They blame their courier but do not try to sort out your issue, only send automatic emails without really contacting the courier. All they do is "investigations" that take 48 hours every time ... for no result. And every time they write to you there is a different reason for your item not being delivered. By the way, the courier they are working with is actually really horrible. They do not contact you before attempting deliveries (which I doubt they do to be honest because I was at home every time and didn't hear any bell ring). Once you mention to BTFY you haven't received the delivery, they say ....... that the courier attempted a delivery at 4am or another one at 11pm (?!!!!). I was astonished. What kind of courier does that type of delivery times ? It just does not make any sense. Obviously they do not communicate with you nor send you an email before or after the delivery ... and trust me I was at home at this time LOL. Oh, and by the way, if you want to call the courier, you are charged a premium price over your normal phone tariffs. Does that mean I have to pay for THEIR mess ?
To finish, you are unable to join BTFY over the phone. When you ask by email for them to call you back, they just ignore this and continue with their automatic emails.
Please, avoid this company for your own good.”
“When I ordered my item I expected to get a confirmation and a reciept but got nothing 2 unanswered e mails and a phone call to nowhere because no one is in the offices and no alternative number the best bet is to refund my money.”
“Ordered garden sofa pod after weeks and lots of chasing got an email for delivery
Surprise...waited in and no show
Lots of emails later item has been cancelled !!!
I havd never had such a stressful and disappointing experience buying a high value item
Seems like a con to get money in when no sign of goods”
“Shocking they seem to block you after2 emails repea d no answer phone calls due to corona. Got item too heavy not what we discussed told will collect free on 10 may 2 June stillbattling to get hold of them. ☹😖😣”
“I tried to return a item and I have done what the return instructions tells, I have printed out the return lable and seal it outside of the return parcel, I have left the return order paper inside of the parcel. BUT, 1 month past, the seller said my return parcel can not be tracked and refused to refund. Worst seller ever, AVOID this seller.”
“Having read other poor reviews I am somewhat surprised. They accepted responsibility for an item which was collected by a parcel company but not returned to them (this particular who shall rename nameless, though a Greek God comes to mind:), naturally they asked for confirmation of pick up which I was able to provide. I have now received a new item to replace the broken on in a most post haste fashion. I will be very happy to buy from Domu again.”
“I purchased a Von Shef ice making machine last September with a 2 year warranty, however is has stopped working and after contacting customer service was told to send the machine back and a refund will be issued as they dont have a replacement model in stock. After checking on Amazon it appears they do have have models in stock so I contacted them again only to be told they do not offer an exchange service under their warranty terms and any alternative model would void my warranty? This is a bit strange and unless mistaken total rubbish! I would avoid this company at all costs!! A very disappointed customer (ex)!”
“My dehumidifier failed after 20 months continuous use.
Amazon and DOMU agreed the return and on Monday of this week Francis agreed to replace the item.
I called Francis at DOMU and a day and a half later a Brand new replacement was delivered to my door - no quibbles, no discussion just great service.
At the same time I’ve had immediate confirmation a refund for the cost of shipping the returned item straight into my bank account.
As a retailer of over 40 years experience, this is a model example of how good DOMU’s systems and ethos really are.
Thank you Francis and ..... Thank you the DOMU team!
I will have no difficulty whatsoever in totally recommending this organisation to all customers.
ABSOLUTELY BRILLIANT!”
