At first, Done was beneficial and made a great and easy experience for scheduling appointments and addressing any questions or concerns. Being a customer with them for over a year, the service and customer support have become a nightmare. I was notified by Done that I needed to make a pharmacy change in order to fill my prescription. When it came time to refill my prescription, I contacted the new pharmacy and was notified that they never received my prescription from my doctor. I have tried reaching out to customer support multiple times, through emails, phone calls, along with my customer portal. I finally reached out through the emergency support line to schedule an appointment with my doctor when I was told she was no longer seeing patients through their platform. After asking to transfer to a new doctor, I was told they currently had none available and that I would be added to their waiting list. Having to find out myself that I no longer have a doctor when requesting an emergency appointment, without being notified beforehand, is completely UNACCEPTABLE! Customer support has been extremely rude and unhelpful, to say the least. I have been given the runaround, lied to about being contacted with updates, as well as being yelled at, and hung up on multiple times. It has now been over a month and I have yet to fill my prescription or speak with a new doctor. I continue to receive no follow-ups from customer support without having to reach out myself. To top it all off, after asking for a refund, they refuse and have the audacity to continue billing me for their "services". With no help from customer support, unable to receive my medication, or the ability to speak to a provider, I'm not sure what services they feel they are still providing me. To say I'm disappointed is an understatement. I have since spoken with my primary care doctor and am in the process of finding a new provider. This has turned into a complete scam and I would not believe the reviews people have left. When signing up for this service I received an email asking me to leave a positive review in exchange for a free month of service. This service used to be amazing and very helpful, but that is no longer the case and believe that leaving a 1-star review is a little too generous. I would recommend looking elsewhere for other alternatives before being SCAMMED by this company.