“DO NOT GIVE YOUR MONEY TO DONE. I met with a provider for 15 minutes and although I “passed” their questions to be considered to have ADD (which I already knew) my provider was extremely condescending throughout the call and claimed she was not allowed to prescribe me the medication I have taken before because of my other medications. In and of itself that is fine if she didn’t feel comfortable. But then she suggested Wellbutrin, which is an antidepressant, not ADD medication… I got off the call as quick as possible and called to cancel and get a refund. I requested a refund stating that the doctor wouldn’t prescribe what I needed so I did not wish to use their services. The company charged $199 for a 15 min visit and only refunded me $40 and told me that they were not obligated to give me anything back. I tried a few times but no luck. Very bad communication, bad business, and I’m not sure the provider even knew what she was talking about. I wanted to try this for convenience but I’ll stick to real doctors.”
“Practioner, Onyebuchi Nwosu, was incompetent. Said he ordered an EKG test, but that only came ten days after he failed to provide the prescription. I had to wait four hours for this guy to come through when stock of this medication was finally found. After this failure, the company claimed that there was no longer stock at that pharmacy as they were all out. When I called, I found something totally different. Bottom line, two weeks of waiting through their inane excuses, and I never did get me refill. I wouldn't send my dog to this company.
I leave this review in the hopes that nobody else gets sucked into this black hole. There is no phone number to contact them, and it is impossible to speak with the "practioner" after your interview.”
“Do not use Done.com. Doctors are a joke and like others have said they just take your money and do not help. Especially avoid Dr. Ugonna Duru. Now that I write it, it looks like a made up name "you gonna do ru?"”
“This place is HORRID AND HORRIFIC. They take your money before you even see anyone and then once you get on the video with someone they have a fake background and the dr told me they can't help me for adhd and that I need to see an in person dr and then are trying to not give me my money back. How is that even possible. If you tell me you guys cannot help me for adhd even though they claim to be a adhd place then why would you take my money? Just a strange strange place. And when they call you on the caller ID comes up as scam likely and then when you try to call it back it just hangs up immediately. Place is a scam. Shame on me for believing”
“The medication they are putting me on is ruining my life. Every phone # these people give me, with the message call us 24/7, or voice messages they sent, doesn't even exist. It ring half way then hangs up. There is no way to get in touch with these people unless they contact you & they do so while you're working. I'm so scared I'm going to lose my job, my income, my home. This place is horrible. I risk have a seizure on this stuff & I haven't been able to get ahold of them for weeks, every time I need to.
It's messing me up so bad. I'm getting sick. I tried it out because I thought it could help me focus on work & it has done ZERO to help me focus & made it harder for me to work. My sleep is so off that I'm getting to work late. I struggle so much to stay awake that I can't pay attention. I lay in bed super sleepy but can't go to sleep. I didn't slept for 10 hours one day then zero the next. I'm extremely stressed out & my eyes are red every day. I have emotional fits where I just wake up crying & can't stop. It leaves me feeling so crazy.”
“Too difficult to get a hold of. Communication is horrible.
They don't discuss charges unless you ask & I have been misinformed. I'm not sure what I'm being charged for. Is it the monthly bill, diff than what I was told, or is it because I had another consult? IDK Ugh. How bothersome to have chemicals in your brain messed with like a gamble. It's difficult to believe this is legal.
When you do finally get ahold of them they'll dismiss portions of what you voice concern with to require you to set up another appointment & I guess pay again... They definitely charged me more than I was told.
They're so unclear about everything, no mention of potential side-effect or cost.
Can you believe they put me on meds with a potential side effect of having seizure & didn't even mention it. I didn't like the way I felt & it took way too much to have that addressed.
The reason I got in touch with them is for ADHD. ADHD is still a problem.
She put my on bipolar meds(!)... I'm not bipolar... WTH
The 2nd star is because I deal with C-PTSD & though that's not why I got in touch it did help. Def something to be grateful about, def appreciated.
But now, I don't have a prescription refill from something I should taper off, my OBGYN sister informed me of this. She puts her patients dealing with postpartum depression on it. I can't get a refill unless I set up an appointment.
Like they charged me different then it was promised & I have absolutely no written acknowledgement of what was agreed upon. Like to have proof in case you need to go to court, or even just verify that you didn't misunderstand.
That's crazy.
Customer service is kind but not useful... like at all... multiple times...”
“A member of their staff was being hostile, rude, and ignorant (Alaba Kehinde). They were treating me for ADHD and wouldn’t let me explain myself before they refused to give me my prescribed medication and interrogated me. They should not be interacting with patients or have a medical license. Alaba should be fired, he is incompetent and beyond rude. He wouldn’t listen to what I was saying and refused to believe anything I said even though I had evidence as to what I was saying. It was a demeaning and horrible experience. I’ve been taking my medication for years and this is the only provider I’ve ever had an issue with and I’m now experiencing terrible withdrawal symptoms after not being allowed to receive my medication. His actions should be illegal.”
“I signed up for a visit and had no idea that would entail a $79 fee being taken from my account each month. I never agreed to or authorized it. After the first visit, I never called again because it didn’t help me at all. Then I noticed several months later that they have been charging me a monthly fee. Over $300 for no services at all. Beware.”
“Horrible experience with doctors that NEVER RESPOND! This place is total garbage. They are just trying to take your money and don’t care about their patients. This love needs to be shut down!”
“My nurse can't remember what she prescribed me and my treatment plan isn't accurate to what we discussed. Never got anywhere with my ADHD. 10/10 would not recommend to anyone.”
“Scam. I have an adhd diagnosis from a neuropsychologist and wanted to explore medication options via Telehealth. Medication prescribed cost $367/ month AFTER insurance. So I found a pharmacy with the generic version which was under $100. I've been trying for a week to get them to transfer my prescription and they keep sending me a message saying are you sure you want your prescription transferred? Yes that's what I'm asking. Wasted $200 on a 25 min appt to not recieve care”
“Once I received my medical records I was happy with the outcome However It did take a long time. I wish I could have spoke to the doctor that diagnosed me I stead of a representative”
“This company is horrible. From the beginning it was extremely difficult to get ahold of anyone and get any help or get questions answered. For my initial appointment (for which the company charged me 3 times) the provider didn’t even bother to show up. It was extremely difficult to reschedule and the nurse practitioner I was finally scheduled with had no idea what they were doing and seemed to know almost nothing about ADHD. He ended the appointment early after admitting he didn’t know enough to provide a diagnosis or help of any kind. I had already been diagnosed with ADD years ago (which I told the provider) and I worked for 5 years at a clinic specializing in the treatment of ADHD. I didn’t need a diagnosis but was hoping for easier access to care since I live in a remote area with few options. The company wanted to continue charging me while they asked me to wait over a month and a half for an appointment for a second opinion but their website shows tons of available appointments for new clients. So they appear to be offering appointments just to get the initial fee with no follow-up care. This company is irresponsible. They have no idea what they’re doing and should not be providing medical treatment to anyone.”
Hello Amy, We are so sorry that your experience does not meet the high level of care that we strive to uphold. We would love to help investigate and resolve any possible outstanding issues. To better serve you and ensure that your concerns are taken care of, schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). We value our patients’ privacy rights so we kindly request for you to respond to our request for information so that we can reach out and assist.
“Preposterously incompetent with questionable ethics, it feels like they are screwing with you it's so bad. I doubt they will last another couple months.”
Hello Alexander, We always appreciate feedback so that we can gain insight into how to improve our services. We are very concerned about the feedback received here and would love to investigate and resolve any outstanding issues.
