Name: Done.
Rating: 4.02

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Posted 1 month ago

“Terrible. My first schedule was cancelled without notice. Second schedule I waited for provider for 10 minutes before giving up.”

Helpful Report

Posted 3 months ago

Hello, We are so sorry that your experience does not meet the high level of care that we strive to uphold. We would love to help investigate and resolve any possible outstanding issues. To better serve you and ensure that your concerns are taken care of, schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). We value our patients’ privacy rights so we kindly request for you to respond to the Trust Pilot request for information so that we can reach out and assist.

Posted 2 months ago

“Done Health cannot provide the services they offer. Overwhelming issues every month. If I had options elsewhere, I'd use them. They are PREDATORY. Preying on sick people with ADHD. First, they double-charged me for August with no warning. I was told "okay great we will put it towards September..." ..except I get no service in September. I have been waiting weeks for a message back about a medication change...WHICH THEY SAY HAPPENS IN 72 HOURS. I even sent a second message saying it was urgent. Crickets. There are no providers, and no service.”

Helpful Report

Posted 7 months ago

We are so sorry that your experience does not meet the high level of care that we strive to uphold. We would love to help investigate and resolve any possible outstanding issues. To better serve you and ensure that your concerns are taken care of, schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). Thank you

Posted 7 months ago

“a nightmare experience”

Helpful Report

Posted 8 months ago

We are so sorry that your experience does not meet the high level of care that we strive to uphold. We would love to help investigate and resolve any possible outstanding issues. To better serve you and ensure that your concerns are taken care of, schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). We value our patients’ privacy rights so we kindly request for you to send an email to support@donefirst.com so we can further assist you.

Posted 8 months ago

“Actual scammers.. Stole $400 from me. CEO arrested for fraud!”

Helpful Report

Posted 8 months ago

Hello - we appreciate you taking the time to share your experience. We definitely want to address your frustrations and are working very hard to address the issues outlined, to better serve you and ensure that your concerns are taken care of schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). You may also reach out to support@donefirst.com for more assistance. Thank you.

Posted 8 months ago

“Done is completely ghosting me for my prescription refills. I've scheduled a call with customer care, sent messages, emailed all the links they give to no avail. Really disappointed as in recent months I've raved about them to others only to be ignored now when I'm a paying patient that needs proper meds to help me day to day. I've just made an appt elsewhere for next week as a back up to ensure to get treatment for my issues. Done has 2 days to fix issues before I cancel them.”

Helpful Report

Posted 8 months ago

We are so sorry that your experience does not meet the high level of care that we strive to uphold. We would love to help investigate and resolve any possible outstanding issues. To better serve you and ensure that your concerns are taken care of, schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). Thank you!

Posted 8 months ago

“Just don't bother with this company. Stay far away. Their staff isn't able to help you anymore. Their providers are fleeing the service. I couldn't even get my medical records. After weeks of being ghosted, I had a choice to pay eighty dollars or cancel. The worst part cause I can't even request my medical records now because they won't let you if you cancel. Two years ago, the service was actually really nice. It was hard to get a psychiatrist in my area especially during covid. Eighty dollars a month was ridiculous, but the convenience made it worth it. Now, I regret not going to a local doctor instead. Because now I have to completely start over.”

Helpful Report

Posted 8 months ago

We are so sorry that your experience does not meet the high level of care that we strive to uphold. We would love to help investigate and resolve any possible outstanding issues. To better serve you and ensure that your concerns are taken care of, schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). We value our patients’ privacy rights so we kindly request for you to send an email to support@donefirst.com so we can further assist you.

Posted 8 months ago

“I’ve been with Done since 2022 and I have been diagnosed with ADHD since I was 12 years old. Everything with them had been going fine until last week they decided to change my prescriber. I had previously had a wonderful prescriber who was aware of my medical history etc and she worked well in providing my needs unfortunately this prescriber was very judgmental from the start asked me about my medical history or any medication I currently take (I do take medicine when I get migraines) which is rarely and bc of that she said she was taking me off my medication. I have a primary care doctor AND neurologist who are both aware that I take medicine and have approved me taking my medication for adderall however she asked me to go to an outpatient doctor. The reason I did done in the first place is bc I live in a rural area and psychiatrric doctors are hard to see and also keep up with on a 3 month basis. She took me off my medication that I’ve been taking on and off for the last 15 years WITH NO WARNING. When you have a disabilitating adhd and someone takes you off your medication this can ruin lives and health. I would forever be warm people to stay away from this company, you cannot get ahold of anyone and the practitioner here made me feel judged and was absolutely terrible to me. This is the worst I experience I have ever felt in a medical situation. They have offered no support or help so far. Name of provider is Sarah Diroff PMHNP She is awful and will judge you and take you off your medication.”

Helpful Report

Posted 9 months ago

We always appreciate feedback so that we can gain insight into how to improve our services. We are very concerned about the feedback received here and would love to investigate and resolve any outstanding issues. You may access this link (https://donefirst.as.me/doneUrgentLine) for you to schedule a call with our patient care coordinators and for us to ensure thet your concern is well taken care of.

Posted 8 months ago

“This company is a SCAM. I've been locked out of the portal, for no reason. They say I'm being "transferred." Absolutely no communication or notice and my refills are due tomorrow. How am I supposed to get my medications?? One of the meds I take, absolutely cannot be abruptly stopped. I have serious other medical conditions, and this is going to land me in the Emergency Room, if none of my medication refills are called in. This is absolutely NOT medical care. They took my monthly fee this month, while at the same time, locking me out of the portal.”

Helpful Report

Posted 9 months ago

We always appreciate feedback so that we can gain insight into how to improve our services. We are very concerned about the feedback received here and would love to investigate and resolve any outstanding issues. You may access this link (https://donefirst.as.me/doneUrgentLine) for you to schedule a call with our patient care coordinators and for us to ensure thet your concern is well taken care of. Thank you!

Posted 9 months ago

“Very disappointed in this scam service, I have been trying to get a refill on my meds, I keep getting texts back saying that someone will get back to me in 3 days. No one ever gets back with me. Cannot actually call them, only submit a ticket which they do not respond. How can medical service run this way! They continue to charge me for no services and they make it difficult to cancel. Highly recommend NOT using this service, huge scam.”

Helpful Report

Posted 9 months ago

We would love to help investigate and resolve any possible outstanding issues. To better serve you and ensure that your concerns are taken care of, schedule a call with our patient care coordinators through this link (https://donefirst.as.me/donecareteam). We value our patients’ privacy rights so we kindly request for you to respond to the request for information so that we can reach out and assist.

Posted 9 months ago

“Very Well Monitored and education every visit”

Helpful Report

Posted 9 months ago

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Posted 9 months ago

“I am a multi year and annual member and have never experienced such terrible follow up and customer service as I have with this company in the last 2 months. I have been unable to have a prescription refilled, out of medication for 3 weeks, have sent multiple emails and support requests across all available platforms. The response from Done is they are done. Does anyone work at this company? I have no response other than the canned response I'm sure you will see here "Sorry you've had a difficult time, we will get back to you in 3 business days. You can also make an appointment here(insert link)." To note, they don't get back to you, there are no appointments available. If this service is still in business, they are taking your money and providing no help to those who need it.”

Helpful Report

Posted 9 months ago

Hello - we appreciate you taking the time to share your experience. We definitely want to address your frustrations and are working very hard to address the issues outlined, to better serve you and ensure that your concerns are taken care of schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). You may also reach out to support@donefirst.com for more assistance. Thank you.

Posted 9 months ago

“It has been impossibly frustrating dealing with Done support via email. Recently, I have been trying to get a response from someone for over 3(three) weeks to confirm my new prescription with my pharmacy. After waiting about 2(two) weeks for an available appointment via phone, I was apologized to and told Done is going through a restructuring phase. That being said, I was never able to pick up my medication due to Done never contacting me nor my pharmacy and now have to restart the prescription process all over again with more hurdles and complications added (can't request new prescription through portal because even though my prescription was cancelled the Done site shows I have to wait close to 2(two) weeks before I can request a new prescription) Done support is frustration personified.”

Helpful Report

Posted 9 months ago

Hello - we appreciate you taking the time to share your experience. We definitely want to address your frustrations and are working very hard to address the issues outlined, to better serve you and ensure that your concerns are taken care of schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). You may also reach out to support@donefirst.com for more assistance. Thank you.

Posted 9 months ago

“Completely ghosted by my provider and the support staff at DoneFirst. I have been without my medication for 5 days and they have not responded to my refill request from 8 days ago. I have sent multiple messages via the app and email and zero response except the automated response that they will get back to me in 3 business days. I no longer get the automated responses back now. None of their phone numbers work. They are either disconnected, always go directly to voicemail, or just ring and then disconnect.”

Helpful Report

Posted 9 months ago

We would love to help investigate and resolve any possible outstanding issues. To better serve you and ensure that your concerns are taken care of, schedule a call with our patient care coordinators through this link (https://donefirst.as.me/donecareteam). We value our patients’ privacy rights so we kindly request for you to respond to the request for information so that we can reach out and assist.

Posted 9 months ago

“This is the biggest scam that I have ever seen! Right after my first zoom meeting they froze my account and not responding to any emails for over 3 weeks. Off course they don't have any phone number that you can call and speak to someone. I usually don't fall for scams like this so shame on me for not doing my research first to find out that they are under DEA investigation over illegal subscribed prescriptions, and all the lawsuits against them. If you look at their responses on all negative reviews, you will notice that they are all identical automatic system responses, not answered by the person who truly wants to help. That also shows how much they care. Since I have never got my money back, that I wish i have spend on my two autistic children, instead of giving to this scammers, this review is the only thing that I can do. I hope that others will learn from my mistake and stay away from this scammers!”

Helpful Report

Posted 9 months ago

We would love to help investigate and resolve any possible outstanding issues. To better serve you and ensure that your concerns are taken care of, schedule a call with our patient care coordinators through this link (https://donefirst.as.me/donecareteam). We value our patients’ privacy rights so we kindly request for you to respond to the request for information so that we can reach out and assist.

Posted 9 months ago

“This was the single worst experience I have had with getting ADHD medication. In fact I never got it medication. They charged me for a meeting that the clinician did not attend. I requested a refund for the charge and was emailed saying they would get back to me within 48 hours. They never got back to me, so I have now sent several emails with no response. Their customer service line does not work as well. At best this is a scam.”

Helpful Report

Posted 9 months ago

We would love to help investigate and resolve any possible outstanding issues. To better serve you and ensure that your concerns are taken care of, schedule a call with our patient care coordinators through this link (https://donefirst.as.me/donecareteam). We value our patients’ privacy rights so we kindly request for you to respond to the request for information so that we can reach out and assist.

Posted 9 months ago

“Efficient and they keep good notes so you don’t just have the same conversations over and over again with your provider.”

Helpful Report

Posted 9 months ago

We are honored to be able to empower our patients to reach their full potential by making ADHD care easy and manageable. We are here for our patients every step of the way, from connecting them to top-notch providers to assisting with pharmacy issues (and more!) so please don't hesitate to reach out to us for any ways we can improve or help!

Posted 9 months ago

“They are timely, organized and kind. I would recommend this to anyone that is newly diagnosed with ADHD. It has been a being relief and I'm greatful this company exist.”

Helpful Report

Posted 9 months ago

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high-quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Posted 9 months ago

“Super convenient for an adult with ADHD. But the electronic platform can be super hard to communicate with.”

Helpful Report

Posted 9 months ago

Thank you for your feedback. Please don't hesitate to reach out at any time for help!

Posted 9 months ago

“Very disappointed, I have been trying over a week to get a refill on my meds, I keep getting texts back saying that someone will get back to me in 3 days. When I try to call it rings and than disconnects. How can medical service run this way!”

Helpful Report

Posted 10 months ago

We're truly sorry to hear about your experience. It's unacceptable for you to be without your medication for such a long time due to a lack of customer service. I'll make sure to escalate your feedback to the appropriate department immediately so that they can address this issue and ensure it doesn't happen again. If there's anything specific you'd like me to assist you with in the meantime, please let me know.

Posted 9 months ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Done. Reviews