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Done. Reviews

4.1 Rating 331 Reviews

78 %

of reviewers recommend Done.

Company Reviews

4.1

Based on 331 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult

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Done. 1 star review on 6th January 2024

Done. 1 star review on 6th January 2024

Done. 1 star review on 28th December 2023

Done. 1 star review on 19th November 2023

Done. 1 star review on 2nd November 2023

Done. 1 star review on 11th October 2023

Valdemir Goncalves Junior

Done. 1 star review on 27th September 2023

2

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very Well Monitored and education every visit”

Posted 1 week ago

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Posted 1 week ago

“It has been impossibly frustrating dealing with Done support via email. Recently, I have been trying to get a response from someone for over 3(three) weeks to confirm my new prescription with my pharmacy. After waiting about 2(two) weeks for an available appointment via phone, I was apologized to and told Done is going through a restructuring phase. That being said, I was never able to pick up my medication due to Done never contacting me nor my pharmacy and now have to restart the prescription process all over again with more hurdles and complications added (can't request new prescription through portal because even though my prescription was cancelled the Done site shows I have to wait close to 2(two) weeks before I can request a new prescription) Done support is frustration personified.”

Posted 2 weeks ago

Hello - we appreciate you taking the time to share your experience. We definitely want to address your frustrations and are working very hard to address the issues outlined, to better serve you and ensure that your concerns are taken care of schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). You may also reach out to support@donefirst.com for more assistance. Thank you.

Posted 2 weeks ago

“Completely ghosted by my provider and the support staff at DoneFirst. I have been without my medication for 5 days and they have not responded to my refill request from 8 days ago. I have sent multiple messages via the app and email and zero response except the automated response that they will get back to me in 3 business days. I no longer get the automated responses back now. None of their phone numbers work. They are either disconnected, always go directly to voicemail, or just ring and then disconnect.”

Posted 2 weeks ago

We would love to help investigate and resolve any possible outstanding issues. To better serve you and ensure that your concerns are taken care of, schedule a call with our patient care coordinators through this link (https://donefirst.as.me/donecareteam). We value our patients’ privacy rights so we kindly request for you to respond to the request for information so that we can reach out and assist.

Posted 2 weeks ago

“This is the biggest scam that I have ever seen! Right after my first zoom meeting they froze my account and not responding to any emails for over 3 weeks. Off course they don't have any phone number that you can call and speak to someone. I usually don't fall for scams like this so shame on me for not doing my research first to find out that they are under DEA investigation over illegal subscribed prescriptions, and all the lawsuits against them. If you look at their responses on all negative reviews, you will notice that they are all identical automatic system responses, not answered by the person who truly wants to help. That also shows how much they care. Since I have never got my money back, that I wish i have spend on my two autistic children, instead of giving to this scammers, this review is the only thing that I can do. I hope that others will learn from my mistake and stay away from this scammers!”

Posted 2 weeks ago

We would love to help investigate and resolve any possible outstanding issues. To better serve you and ensure that your concerns are taken care of, schedule a call with our patient care coordinators through this link (https://donefirst.as.me/donecareteam). We value our patients’ privacy rights so we kindly request for you to respond to the request for information so that we can reach out and assist.

Posted 2 weeks ago

“This was the single worst experience I have had with getting ADHD medication. In fact I never got it medication. They charged me for a meeting that the clinician did not attend. I requested a refund for the charge and was emailed saying they would get back to me within 48 hours. They never got back to me, so I have now sent several emails with no response. Their customer service line does not work as well. At best this is a scam.”

Posted 3 weeks ago

We would love to help investigate and resolve any possible outstanding issues. To better serve you and ensure that your concerns are taken care of, schedule a call with our patient care coordinators through this link (https://donefirst.as.me/donecareteam). We value our patients’ privacy rights so we kindly request for you to respond to the request for information so that we can reach out and assist.

Posted 3 weeks ago

“Efficient and they keep good notes so you don’t just have the same conversations over and over again with your provider.”

Posted 3 weeks ago

We are honored to be able to empower our patients to reach their full potential by making ADHD care easy and manageable. We are here for our patients every step of the way, from connecting them to top-notch providers to assisting with pharmacy issues (and more!) so please don't hesitate to reach out to us for any ways we can improve or help!

Posted 3 weeks ago

“They are timely, organized and kind. I would recommend this to anyone that is newly diagnosed with ADHD. It has been a being relief and I'm greatful this company exist.”

Posted 3 weeks ago

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high-quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Posted 3 weeks ago

“Super convenient for an adult with ADHD. But the electronic platform can be super hard to communicate with.”

Posted 3 weeks ago

Thank you for your feedback. Please don't hesitate to reach out at any time for help!

Posted 3 weeks ago

“Very disappointed, I have been trying over a week to get a refill on my meds, I keep getting texts back saying that someone will get back to me in 3 days. When I try to call it rings and than disconnects. How can medical service run this way!”

Posted 1 month ago

We're truly sorry to hear about your experience. It's unacceptable for you to be without your medication for such a long time due to a lack of customer service. I'll make sure to escalate your feedback to the appropriate department immediately so that they can address this issue and ensure it doesn't happen again. If there's anything specific you'd like me to assist you with in the meantime, please let me know.

Posted 3 weeks ago

“My provider has been a very comforting support in a difficult time. I am very grateful to him and the done team!”

Posted 1 month ago

We are honored to be able to empower our patients to reach their full potential by making ADHD care easy and manageable. We are here for our patients every step of the way, from connecting them to top-notch providers to assisting with pharmacy issues (and more!) so please don't hesitate to reach out to us for any ways we can improve or help!

Posted 3 weeks ago

“The process for evaluation and treatment has been easy. The hard part has been accessing medications. My provider has been wonderful and quick to respond. Done has made accessing the medication easier by offering a mail order pharmacy.”

Posted 1 month ago

Thank you so much for taking the time to leave a review! We are ecstatic to see this positive review. We understand that there are many barriers to patients receiving the care that they need and deserve within today's healthcare system. It is an honor to provide a service that increases accessibility to care for patients with ADHD. We take feedback very seriously - please don't ever hesitate to reach out to us with how we can improve our services in the future!

Posted 1 month ago

“Everything has been great! The only thing I’ve ever had trouble with was with my pharmacy one time. My experience has been great so far!”

Posted 1 month ago

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Posted 1 month ago

“My clinician is easily accessible, responds quickly, and knowledgeable. It's helped me a lot”

Posted 1 month ago

We are honored to be able to empower our patients to reach their full potential by making ADHD care easy and manageable. We are here for our patients every step of the way, so please don't hesitate to reach out to us.

Posted 1 month ago

“Done is great. I'd recommend it for anyone who has ADHD and finds the monthly visits to a doctors office tedious and hard to manage. I will be using done for as long as the service is available.”

Posted 1 month ago

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Posted 1 month ago

“The customer is good they usually respond within 24 hours or less. Now if there is a urgent issue they are on it and will not take 24 hours to respond once the Done Team knows its urgent. Honestly anytime I had a question for the Doctor they were answered promptly. One of the things that I life best about Done is that I have lived in a few states and I was able to keep the same Doctor because he is licensed in those states thankfully. That save me some stress. I have been with Done for 2.5 years. I would recommend Done”

Posted 1 month ago

We love that we are able to make it easier for patients to access high-quality providers! Our patients also have a dedicated team on their side to manage other aspects of their care as well so please don't hesitate to reach out to us at any time!

Posted 1 month ago

“My provider is great. Usually takes her 1-3 days to reply, but I try to be patient and understanding. She always submits my refills on time and provides all the information I need for my medication.”

Posted 1 month ago

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Posted 1 month ago

“Customer service is nonexistent. I’m currently going on one month with no medication refill due to lack of customer service and their ability to do what you pay them to do.”

Posted 1 month ago

We're truly sorry to hear about your experience. It's unacceptable for you to be without your medication for such a long time due to a lack of customer service. I'll make sure to escalate your feedback to the appropriate department immediately so that they can address this issue and ensure it doesn't happen again. If there's anything specific you'd like me to assist you with in the meantime, please let me know.

Posted 1 month ago

“Great providers and services.”

Posted 1 month ago

Thank you so much for taking the time to share - please don't hesitate to reach out for help or to let us know how we can better serve our patients!

Posted 1 month ago

“I really appreciate that my provider Jennifer really listens well and asks questions to gain a better understanding of my situation. She has offered helpful recommendations and as always , follow ups from the entire team are timely”

Posted 1 month ago

We love that we are able to make it easier for patients to access high-quality providers! Our patients also have a dedicated team on their side to manage other aspects of their care as well so please don't hesitate to reach out to us at any time!

Posted 1 month ago

“The Done staff is on it concerning customer service. They helped me quickly pivot from a bummer of a pharmacy to a much more competent and less expensive one. Well Done!”

Posted 1 month ago

Thank you so much for this feedback. Please do not hesitate to reach out on how we can make your 4 star experience a 5-star one!

Posted 1 month ago

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Done. is rated 4.1 based on 331 reviews