“This company is horrible. From the beginning it was extremely difficult to get ahold of anyone and get any help or get questions answered. For my initial appointment (for which the company charged me 3 times) the provider didn’t even bother to show up. It was extremely difficult to reschedule and the nurse practitioner I was finally scheduled with had no idea what they were doing and seemed to know almost nothing about ADHD. He ended the appointment early after admitting he didn’t know enough to provide a diagnosis or help of any kind. I had already been diagnosed with ADD years ago (which I told the provider) and I worked for 5 years at a clinic specializing in the treatment of ADHD. I didn’t need a diagnosis but was hoping for easier access to care since I live in a remote area with few options. The company wanted to continue charging me while they asked me to wait over a month and a half for an appointment for a second opinion but their website shows tons of available appointments for new clients. So they appear to be offering appointments just to get the initial fee with no follow-up care. This company is irresponsible. They have no idea what they’re doing and should not be providing medical treatment to anyone.”
Hello Amy, We are so sorry that your experience does not meet the high level of care that we strive to uphold. We would love to help investigate and resolve any possible outstanding issues. To better serve you and ensure that your concerns are taken care of, schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). We value our patients’ privacy rights so we kindly request for you to respond to our request for information so that we can reach out and assist.
“Preposterously incompetent with questionable ethics, it feels like they are screwing with you it's so bad. I doubt they will last another couple months.”
Hello Alexander, We always appreciate feedback so that we can gain insight into how to improve our services. We are very concerned about the feedback received here and would love to investigate and resolve any outstanding issues.
“Done as a service works great on auto-pilot, so to speak, but when it comes to actual consultations and requests, customer support and more personalized patient services this provider is awful. I've been trying to reach out to my provider for the last few weeks to get prior authorization for medication refills since I will be traveling out of the country for the next few months. My provider only submitted a prescription refill request and hasn't verbally authorized my refills with the pharmacy. The pharmacy and I have tried reaching out to the provider to get this approved, but there's been silence and no follow up correspondence from my provider whatsoever.
I also tried contacting Done through their emergency line and have never once been connected to an actual representative or individual from the provider.
To say I'm disappointed with this service is an understatement and I will look for alternatives upon returning from my travels.”
Hello Brett, we always appreciate feedback so that we can gain insight into how to improve our services. We are very concerned about the feedback received here and would love to investigate and resolve any outstanding issues.
“I have had nothing but a great experience. I’ve been diagnosed with adhd since 2009 and it’s so much easier to have virtual appts because I have two kids under 2 and it’s hard for me to find a babysitter. If I ever have an issue the customer service team responds almost immediately and takes care of the issue. If you Can afford $79 a month it is worth every penny. My adhd has never been managed better!”
“There's been a lot of improvement at Done over the past few months. They've gotten much better about their consistency with calling in prescriptions in time for refill, and my assigned health practitioner has been much more responsive and proactive.”
“Been with them for almost a year. They were great until this month. So far I have been waiting 10 days for my prescription to be renewed. I have messaged in twice and gotten the exact same canned response both times. So I guess I need to find another doctor since I can’t get anybody to respond. And I will be asking for this months payment to be returned to me in canceling before I make another payment in June. Once June 1 comes around which is in a week they’ll charge me again for no service. Don’t know what happened to then this month but they have really dropped the ball on a lot of patients”
Hello Shelley, We always appreciate feedback so that we can gain insight into how to improve our services. We are very concerned about the feedback received here and would love to investigate and resolve any outstanding issues.
“Absolutely horrible. Up until May they had been fine but if I hadn’t bought a yearly membership I might consider using a different service.
Not only did they forget to refill my prescription, when I checked online in my portal it showed they had sent it a few days prior. I called my pharmacy and they said they had no record of a refill.
I called the urgent emergency number last Weds listed on Dones website and it took me 5+ attempts to connect with someone. The number hung up on me several times because “they were unable to take my call” after waiting and listening to hold music for 10+ mins. I finally got a hold of someone on the 5th attempt, and the said they would get this refilled and sent over to my pharmacy either Weds night or Thursday.
Come Friday, I hadn’t heard from my pharmacy. I called Done at least 10 times once more to try and get in contact on Friday via the “urgent” line. They simply would not answer. It would hang up abs advise I call back later. Some emergency line, huh?
My prescription was finally filled TODAY. 7 days after I first contacted them, and nearly two weeks late. Simply unacceptable.”
Hello Kevin, We always appreciate feedback so that we can gain insight into how to improve our services. We are very concerned about the feedback received here and would love to investigate and resolve any outstanding issues.
Hi Shane, We are so disappointed to see that your experience has not met the high level of service we strive to uphold. We will also reach out to you via DM so that we can further assist with your concern. Thank you!
“Done has really helped me take control of my life. They have made me feel comfortable and understood, I really wish I would have looked into Done sooner.”
Hi Eric, We are so disappointed to see that your experience has not met the high level of service we strive to uphold. We will also reach out to you via DM so that we can further assist with your concern. Thank you!
“I like the service but the portal leaves much to be desired, they need a message portal rather than this nonsense they have where you have to open a support ticket to talk to a clinician”
Thank you for your constructive feedback - we are always looking for ways to improve. We’ve reached out to follow up to gain more insight into how we can better serve our patients!
