“It was impossible for me to get an ADHD diagnosis or be able to try medication without Done. That being said, the app is not great and the response times are not great either. The practitioners seem like decent people, but they are not easy to get a hold of, and the assessments do not feel very legitimate (compared to a real ADHD assessment).”
Thank you for sharing your feedback with us. We will investigate this matter further to ensure that our communication channels are more responsive in the future. Rest assured that we're committed to providing with the best possible service moving forward. If you have any other concerns or suggestions, please feel free to reach out to us at any time.
“Overall, the ease of finally getting medicated for my debilitating ADHD symptoms is the biggest win with Done. I’ve had a few hiccups with my treatment plan, most originating from a doctor who really just seems like he is going thru the motions. He is disinterested in any details of my life, forgets to send in refills after saying he has already done so, and is a terrible communicator .
I find the app and the website both to be completely counter intuitive in ordering refills, setting up appointments and asking questions. This is a service for people with ADHD, yet they do not seem to have asked a single patient about interfaces. The refill system is clunky and moderately hard to figure out. Because the system resets the timeline when your doc calls in the refill, if you have any issues (my doc never actually called in the refill to the pharmacy), they can be hard to resolve.
Do i like not having to leave the house to deal with my ADHD? Absolutely! I find the price structure fair and the system seems to work most of the time. I think a lot depends on your clinician and familiarity with the app and website. I’ve been a customer for about 8 months now, it has gotten easier after those first couple of months. Im thankful to not have to wait 6 months to see a local psychiatrist in my area.”
We take your feedback seriously and will work diligently to address the issues you've raised. Improving communication between clinicians and patients, streamlining the refill process, and enhancing the overall user experience are priorities for us. Your insights will guide us in making necessary adjustments to ensure that Done continues to meet your needs effectively. We appreciate your loyalty over the past eight months and are grateful for your patience as we strive to make ongoing improvements. Please don't hesitate to reach out if you have any further concerns or suggestions.
“Done gets the job done. However, using their recommended pharmacy takes 2-3 weeks to receive medication from the time of refill request. I would request it sooner, but Done will not let you do so until 12 days before I am due to run out. It would be nice to not have to fear a lapse in medication each month.”
“Well - you can meet with someone, they can prescribe medication if you need it - and I haven't had trouble reaching support or the practitioner. So for that, 3 stars. But for whatever reasons, the whole thing feels a little ramshackle. The website design feels chintzy and sparse, and for some reason hard to navigate. The 'treatment plan' section is telling me I can't order a refill for 10+ days even though my last refill was over a month ago - but none of that information is available. Everything is just a little nebulous and shoe-string. But most of the time, it seems to work.”
We appreciate you taking the time to leave your thoughts! Patients are our top priority - we are constantly working hard to remove our community's barriers to high quality care. We cannot thank you enough for taking the time to share your experience, please don't hesitate to reach out to us in any way we can improve future experiences.
Thank you for bringing this to our attention. We are continually upholding our providers to a high level of service so we are investigating to see where we could have improved.
Hi Shane, We are so disappointed to see that your experience has not met the high level of service we strive to uphold. We will also reach out to you via DM so that we can further assist with your concern. Thank you!
“I like the service but the portal leaves much to be desired, they need a message portal rather than this nonsense they have where you have to open a support ticket to talk to a clinician”
Thank you for your constructive feedback - we are always looking for ways to improve. We’ve reached out to follow up to gain more insight into how we can better serve our patients!
