“Done as a service works great on auto-pilot, so to speak, but when it comes to actual consultations and requests, customer support and more personalized patient services this provider is awful. I've been trying to reach out to my provider for the last few weeks to get prior authorization for medication refills since I will be traveling out of the country for the next few months. My provider only submitted a prescription refill request and hasn't verbally authorized my refills with the pharmacy. The pharmacy and I have tried reaching out to the provider to get this approved, but there's been silence and no follow up correspondence from my provider whatsoever.
I also tried contacting Done through their emergency line and have never once been connected to an actual representative or individual from the provider.
To say I'm disappointed with this service is an understatement and I will look for alternatives upon returning from my travels.”
Hello Brett, we always appreciate feedback so that we can gain insight into how to improve our services. We are very concerned about the feedback received here and would love to investigate and resolve any outstanding issues.
“I have had nothing but a great experience. I’ve been diagnosed with adhd since 2009 and it’s so much easier to have virtual appts because I have two kids under 2 and it’s hard for me to find a babysitter. If I ever have an issue the customer service team responds almost immediately and takes care of the issue. If you Can afford $79 a month it is worth every penny. My adhd has never been managed better!”
“There's been a lot of improvement at Done over the past few months. They've gotten much better about their consistency with calling in prescriptions in time for refill, and my assigned health practitioner has been much more responsive and proactive.”
“Been with them for almost a year. They were great until this month. So far I have been waiting 10 days for my prescription to be renewed. I have messaged in twice and gotten the exact same canned response both times. So I guess I need to find another doctor since I can’t get anybody to respond. And I will be asking for this months payment to be returned to me in canceling before I make another payment in June. Once June 1 comes around which is in a week they’ll charge me again for no service. Don’t know what happened to then this month but they have really dropped the ball on a lot of patients”
Hello Shelley, We always appreciate feedback so that we can gain insight into how to improve our services. We are very concerned about the feedback received here and would love to investigate and resolve any outstanding issues.
“Absolutely horrible. Up until May they had been fine but if I hadn’t bought a yearly membership I might consider using a different service.
Not only did they forget to refill my prescription, when I checked online in my portal it showed they had sent it a few days prior. I called my pharmacy and they said they had no record of a refill.
I called the urgent emergency number last Weds listed on Dones website and it took me 5+ attempts to connect with someone. The number hung up on me several times because “they were unable to take my call” after waiting and listening to hold music for 10+ mins. I finally got a hold of someone on the 5th attempt, and the said they would get this refilled and sent over to my pharmacy either Weds night or Thursday.
Come Friday, I hadn’t heard from my pharmacy. I called Done at least 10 times once more to try and get in contact on Friday via the “urgent” line. They simply would not answer. It would hang up abs advise I call back later. Some emergency line, huh?
My prescription was finally filled TODAY. 7 days after I first contacted them, and nearly two weeks late. Simply unacceptable.”
Hello Kevin, We always appreciate feedback so that we can gain insight into how to improve our services. We are very concerned about the feedback received here and would love to investigate and resolve any outstanding issues.
Hi Shane, We are so disappointed to see that your experience has not met the high level of service we strive to uphold. We will also reach out to you via DM so that we can further assist with your concern. Thank you!
“Done has really helped me take control of my life. They have made me feel comfortable and understood, I really wish I would have looked into Done sooner.”
Hi Eric, We are so disappointed to see that your experience has not met the high level of service we strive to uphold. We will also reach out to you via DM so that we can further assist with your concern. Thank you!
“I like the service but the portal leaves much to be desired, they need a message portal rather than this nonsense they have where you have to open a support ticket to talk to a clinician”
Thank you for your constructive feedback - we are always looking for ways to improve. We’ve reached out to follow up to gain more insight into how we can better serve our patients!
“I first made an appointment with my primary care physician to express my concerns and seek treatment. She brushed off my symptoms and told me to exercise more. I trusted her judgment and managed through the following years, never seeing an improvement. I was hesitant to try Done after having a negative experience but it was a complete 180. My provider really listened to me and validated my feelings and my concerns. She gave me a diagnosis and a prescription without making me feel bad about myself. My life has changed since getting the treatment that I needed, Done saved me!”
