I am a multi year and annual member and have never experienced such terrible follow up and customer service as I have with this company in the last 2 months. I have been unable to have a prescription refilled, out of medication for 3 weeks, have sent multiple emails and support requests across all available platforms. The response from Done is they are done. Does anyone work at this company? I have no response other than the canned response I'm sure you will see here "Sorry you've had a difficult time, we will get back to you in 3 business days. You can also make an appointment here(insert link)." To note, they don't get back to you, there are no appointments available. If this service is still in business, they are taking your money and providing no help to those who need it.