Too difficult to get a hold of. Communication is horrible. They don't discuss charges unless you ask & I have been misinformed. I'm not sure what I'm being charged for. Is it the monthly bill, diff than what I was told, or is it because I had another consult? IDK Ugh. How bothersome to have chemicals in your brain messed with like a gamble. It's difficult to believe this is legal. When you do finally get ahold of them they'll dismiss portions of what you voice concern with to require you to set up another appointment & I guess pay again... They definitely charged me more than I was told. They're so unclear about everything, no mention of potential side-effect or cost. Can you believe they put me on meds with a potential side effect of having seizure & didn't even mention it. I didn't like the way I felt & it took way too much to have that addressed. The reason I got in touch with them is for ADHD. ADHD is still a problem. She put my on bipolar meds(!)... I'm not bipolar... WTH The 2nd star is because I deal with C-PTSD & though that's not why I got in touch it did help. Def something to be grateful about, def appreciated. But now, I don't have a prescription refill from something I should taper off, my OBGYN sister informed me of this. She puts her patients dealing with postpartum depression on it. I can't get a refill unless I set up an appointment. Like they charged me different then it was promised & I have absolutely no written acknowledgement of what was agreed upon. Like to have proof in case you need to go to court, or even just verify that you didn't misunderstand. That's crazy. Customer service is kind but not useful... like at all... multiple times...