The concept is there with the ability to meet doctors virtually and have customized medical treatment. However, done is a very poorly run company that lacks communication and does not provide the services you are paying for. For example, I pay 79 USD a month for done services and medical expertise by their clinicians. December 7th, 2023, was the last date a prescription was sent from DONE to my pharmacy. I am currently out of my medication, and I have requested several times at the beginning of January for a prescription renewal as well as a request for an appointment with no response from DONE. It has now been over two weeks, and not only did they charge for their services, but they are not responding, and they can only be reached by submitting a request through your profile. GO SOMEWHERE ELSE.