I had previously placed an order with Armor Concepts and I was extremely impressed by the craftsmanship and heft of the product. However, what has impressed me even more is the "brick and mortar" feeling that I got when after a failed delivery, I received a phone call, after hours from the CEO of Armor Concepts. Alan was extremely helpful and he expressed his desire to make the order right. I will be recommending his exemplary company and his excellent products to all of my family and friends. Thank you again, Alan for your hometown customer service and support.