Door Armor Reviews

Name: Door Armor
Address: 665 Wedgewood Ave, Nashville, Tennessee
Rating: 4.34

4.3 Rating 143 Reviews

83 %

of reviewers recommend Door Armor

4.3

Based on 143 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Door Armor:

Armor Concepts is the leading producer of entry point hardening solutions.

Visit Website

Phone:

6156490458

Location:

665 Wedgewood Ave,
Nashville
Tennessee
37203

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Door Armor 5 star review on 7th May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Armor Concepts produces highest quality products at very reasonable prices. Safety and security for your loved ones and your property are worth a great deal, and Armor Concepts comes through completely in helping us secure our homes and businesses.”

Helpful Report

Posted 2 days ago

Thank you so much for your kind words and thoughtful review! We’re thrilled to hear that you’re satisfied with the quality of our products and the value they bring to securing your home and business. At Armor Concepts, ensuring the safety and security of our customers is our top priority, and it’s incredibly rewarding to know that our products are making a difference for you and your loved ones. We truly appreciate your trust in us, and we look forward to continuing to serve you in the future. If you ever need anything or have any questions, don’t hesitate to reach out.

Posted 1 day ago

“The screws displayed on your site was a square-drive head, that’s what I was ordering. I ordered these because the star-head screws that came with the kit easily stripped. When my order of screws arrived they were the star-head screws again. Disappointed”

Helpful Report

Posted 2 weeks ago

Hi James, Thank you for your feedback, and we apologize for the inconvenience. We understand your frustration regarding the discrepancy between the screws shown on our website and the ones you received. Our goal is to provide accurate product descriptions and images, and we regret that this was not the case in your order. We are reviewing our listings to ensure this issue is corrected and will update the images accordingly. Please reach out to our customer service team directly, and we’ll be happy to assist you with a return or exchange to make things right. Your satisfaction is important to us, and we appreciate you bringing this to our attention. Thank you for your understanding!

Posted 1 week ago

“Really great product. I purchased a set for my back door of the Max Pro and finally got around to installing it a year later. It was missing a Hinge Shield ... should have came with two and only had one. I let Door Armor, Armor concepts know and they litterally sent me another ... I was so pleased after installing it all on my back door. I went to Lowes and purchased another set for our Front Door. Don't be disuaded it it doesn't fit perfectly I had to do a bit of coaxing for the front door but it works great ! The coaxing wasn't due to the door armor but the door itself. I would recommend this to anyone . I can't say enough positive things about Door Armor !”

Helpful Report

Posted 2 weeks ago

Hi Scott, Thank you so much for sharing your experience with Door Armor! We’re thrilled to hear how pleased you are with the Max Pro set and your decision to secure both your back and front doors with our product. We’re especially glad we could quickly resolve the issue with the missing Hinge Shield and that the installation went smoothly despite the adjustments needed for your door. Your kind words and recommendation truly mean a lot to us, and we’re grateful for your patience and understanding. It’s feedback like yours that motivates us to continue delivering products that protect and bring peace of mind to our customers. If there’s anything else we can assist you with, don’t hesitate to reach out, we’re always here to help! Thank you again for your support and trust in Door Armor. All Best, Armor Concepts Team🚪

Posted 2 weeks ago

“I purchased four of these units for my exterior doors, and am totally happy with how easy they were to install, the simplicity of the design, and security they have provided for my home. I would recommend that the company should consider putting installation information on their site, I was concerned they wouldn’t be compatible, they absolutely were, but had to purchase to find out.”

Helpful Report

Posted 3 weeks ago

Hi Robert, Thank you so much for your thoughtful feedback and for trusting our products for your home’s security. We're delighted to hear that you’re satisfied with the ease of installation, design, and the added peace of mind our units have provided. Your recommendation about including installation details on our site is greatly appreciated, and we’ll certainly take it into consideration to better support our customers. Thank you again for your support and for choosing us to help secure your home! All Best, Armor Concepts 🚪 Customer Support

Posted 3 weeks ago

“Good product, except door hinge bracket it’s a little thick and makes a little gap. Nice screws!”

Helpful Report

Posted 1 month ago

“Ordered through Amazon originally and when the package showed up I didn't immediately open it. This was planned for a future time with some better weather. At some point, I wanted to get rid of the box and pare it back to the materials for space saving. At this point, I realized that despite the package labelling, they had missed a couple pieces. I reached out to Door Armor right away and got in touch with Wilma who got my order identified and verified and got parts in the mail headed my way immediately. I can't tell you how much of a relief and pleasure it was working with a group that was so quick to help me out. While this doesn't speak to the product itself, I believe that any company that takes the time and effort to value it's customers, has already built a team that will create good products they( and you ) can stand behind. Would recommend to friends and family and once more thanks Wilma and Door Armor Team.”

Helpful Report

Posted 1 month ago

Hi Brad, Thank you so much for sharing your experience with us! Your kind words truly mean the world to our team. We’re so glad to hear that Wilma was able to assist you promptly and ensure the missing parts were sent your way without delay. It’s feedback like yours that inspires us to continue providing exceptional service and support to our customers. We appreciate your patience and understanding, especially given the circumstances, and we’re delighted that your experience left such a positive impression. Your recommendation to friends and family is the highest compliment we could receive, and we’re grateful for your trust in Door Armor. If there’s ever anything more we can do for you, please don’t hesitate to reach out. Thank you again for choosing us and for taking the time to share your story. With sincere gratitude, Armor Concepts 🚪 Customer Support

Posted 1 month ago

“Great company. Great product. I am happy with my door armor”

Helpful Report

Posted 1 month ago

Hi Michael, Thank you so much for your kind words! We're thrilled to hear that you're happy with your Door Armor and had a great experience with our company. Your satisfaction is what we aim for, and we appreciate you taking the time to share your feedback. Thank you for choosing us for your home security! All Best, Armor Concepts 🚪 Customer Support

Posted 1 month ago

“Customer service seems nonexistent. I have called 4 times on 4 separate days and left messages but no one has returned my call like the recording on the customer service number says. The door shields that came with the door kits are too wide for the door. Waiting to get this resolved before installing the kit.”

Helpful Report

Posted 1 month ago

“Easy install and added significant extra security!”

Helpful Report

Posted 1 month ago

Hi David, Thank you for sharing your experience! We're so glad to hear the installation was easy and that you feel the added security. Your peace of mind is our top priority, and it’s wonderful to know we’ve helped enhance it. Thank you for choosing our product! All Best, Armor Concepts 🚪 Customer Support

Posted 1 month ago

“Received my product in good time and well packaged. Instructions were clear and installation was very easy. It’s looks great with my nickel plated door handle and deadbolt. I ordered this from Canada and understood the exchange rates, however the shipping and handling costs were very high. The product itself was appx 42 Canadian dollars, with UPS shipping another 35 Canadian dollars ( 77 can $ now). What I didn’t expect was UPS adding on another 44 Canadian dollars for the brokerage fees and taxes. These two mini door shield now cost $121 Canadian dollars. Clearly the price doesn’t warrant the product. Door Armor should factor this in and perhaps make these products available on Amazon or change shipping company.”

Helpful Report

Posted 2 months ago

Hi Derrick, Thank you for taking the time to share your feedback. We're glad to hear that your product arrived in good condition, was easy to install, and complements your nickel-plated door handle and deadbolt. Your satisfaction with the product itself is very important to us. We sincerely apologize for the unexpected costs you encountered with shipping and handling, as well as the additional brokerage fees. We understand how frustrating it can be when the final cost exceeds your expectations. We truly appreciate your suggestion regarding shipping alternatives, and we're actively exploring ways to reduce costs, including using other shipping services that may help minimize these extra charges. Your feedback is invaluable as it helps us improve our services, and we’ll certainly take this into account for future international orders. If there’s anything else we can do to assist you further, please don’t hesitate to reach out. Thank you once again for your understanding and support. All Best, Armor Concepts 🚪 Customer Support

Posted 1 month ago

“I waited 45 days after payment to get my items. This week order arrived. We can't install the front door double sidelight kit. The 3" screws will hit the glass sidelights. Also purchased sliding door lock and that was fine. I am very disappointed we can't use the front door unit. Who should I contact to return the front door pkg?”

Helpful Report

Posted 2 months ago

Hi Judy, Thank you for reaching out and sharing your experience. We sincerely apologize for the delay in receiving your order and for the issue you encountered with the front door double sidelight kit. We understand how disappointing it must be, especially after the long wait, to find that the screws are unsuitable for your sidelights. We're glad to hear that the sliding door lock worked well for you, but we want to make things right regarding the front door unit. You can contact our customer service team at info@armorconcepts.com, and we will gladly assist you with returning the front door package and exploring other options that might better suit your needs. Once again, we deeply regret the inconvenience this has caused and truly appreciate your patience. Please don’t hesitate to reach out if there’s anything else we can do to assist you. All Best, Armor Concepts 🚪 Customer Support

Posted 1 month ago

“I bought the Pro Max Single Door kit and was very pleased with it. Heavy duty, quality hardware in the kit. Installation went smooth on a solid wood entry door.”

Helpful Report

Posted 2 months ago

Hi Timothy, Thank you so much for your feedback! We’re delighted to hear that you’re pleased with the Pro Max Single Door Kit and found the hardware to be of high quality. It’s great to know that the installation went smoothly on your solid wood entry door. We truly appreciate your support and are glad our product met your expectations! If you ever have any questions or need further assistance, we’re always here to help. All Best, Armor Concepts 🚪 Customer Support

Posted 2 months ago

“Easy to read clear directions backed up by videos if any questions. This is a well thought out approach to door security. I enjoyed a brief conversation with customer support and I completed the install quickly. I’m a big fan of this company and their products. This was the Pro Max Single Door Kit.”

Helpful Report

Posted 2 months ago

Hi Christopher, Thank you so much for your kind words and thoughtful feedback! We’re thrilled to hear that you found the directions clear and easy to follow, and that the installation went smoothly. It’s wonderful to know that you had a positive experience with our customer support team as well. We truly appreciate your support and are so glad you’re enjoying the Pro Max Single Door Kit. We’re grateful to have you as a fan of our company and products! If you ever need anything else, don’t hesitate to reach out. All Best, Armor Concepts 🚪 Customer Support

Posted 2 months ago

“Awesome company, great customer service. Stand behind their products. Have been using/ recommending their products for 10 plus years. Thanks!”

Helpful Report

Posted 2 months ago

Hi Kennedy, Thank you so much for your kind words! We’re thrilled to hear that you’ve been using and recommending our products for over 10 years, it truly means the world to us. We’re committed to providing the best service and standing behind what we offer, and we’re so grateful for your continued trust and support. Thanks again! All Best, Armor Concepts 🚪 Customer Support

Posted 2 months ago

“Easy and pleasant to deal with. But first time you sent replacement I never got a confirmaiton of tracking number so you had to send the same one again. If I would of gotten my replacement the first time would of been 5/5.”

Helpful Report

Posted 2 months ago

Hi Adam, Thank you for your feedback! We're glad to hear that your experience was easy and pleasant overall. We truly appreciate your understanding regarding the tracking issue with your replacement. We’re always looking to improve, and your insights help us do just that. Thank you for your patience, and we hope to provide you with a flawless experience next time! All Best, Armor Concepts 🚪 Customer Support

Posted 2 months ago

“My son came this morning to install Armor on front and back doors, very fast and easy, I was shocked to see the very short screws that were used when doors were installed. I feel so much safer now!”

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Posted 3 months ago

Hi Gwendolyn, Thank you for sharing your experience! We're so glad to hear that your son was able to install your kit so quickly. Your peace of mind is so important, and it’s wonderful that you have someone like him to help with that. We truly appreciate your support and are glad you're happy with your purchase! All Best, Armor Concepts 🚪 Customer Support

Posted 2 months ago

“You asked for a review so here it is. I ordered the wrong product. I was sent a return UPS label promptly. I will get the correct size once they recieve my shipment and credit my account. So far it has been pretty easy. Stay tuned for updates”

Helpful Report

Posted 3 months ago

“I purchased the door armor set a few weeks ago. I am very pleased with my purchase. It was easy to install and super convenient! I love the design and price point.”

Helpful Report

Posted 3 months ago

Hi Gabby, Thank you so much for your kind feedback! We're delighted to hear that you're pleased with the Door Armor set and found it easy to install. It’s great to know you love the design and price as well. We truly appreciate your support and are glad you're happy with your purchase! All Best, Armor Concepts 🚪 Customer Support

Posted 3 months ago

“Habitat for Humanity has been using the door security plates for many years and they have prevented unauthorized entry to our houses many times. Ordering is easy and delivery is quick. Highly recommend.”

Helpful Report

Posted 4 months ago

Hi Sandra, Thank you so much for sharing your experience! We're thrilled to hear that the door security plates have been effective in protecting your houses over the years. It means a lot to us that Habitat for Humanity trusts our products. We truly appreciate your recommendation and continued support! All Best, Armor Concepts 🚪 Customer Support

Posted 3 months ago

“My order arrived with a couple of missing components due to the poor handling while in transit. One quick call and e-mail to Armor Concepts and all my concerns were resolved and had replacement part within a couple of days. With parts in hand the install was quick and easy with no major issues or problems. In fact the extra long torx screws provided helped resolve a sagging door issue. Outstanding customer support and great follow up from the folks at the customer support desk. Cheers”

Helpful Report

Posted 4 months ago

Hi Simon, Thank you kindly for your amazing feedback! We’re sorry to hear that some components were missing upon delivery, but we’re thrilled that our team was able to quickly resolve the issue and get you the replacement parts. It's great to know the installation went smoothly and that the extra long torx screws helped with your sagging door. We truly appreciate your kind words about our customer support team. We're always here to help! Cheers, and thank you again for your support! All Best, Armor Concepts 🚪 Customer Support

Posted 3 months ago

Door Armor is rated 4.3 based on 143 reviews