Door Armor Reviews

Name: Door Armor
Address: 665 Wedgewood Ave, Nashville, Tennessee
Rating: 4.31

4.3 Rating 166 Reviews

83 %

of reviewers recommend Door Armor

4.3

Based on 166 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Door Armor:

Armor Concepts is the leading producer of entry point hardening solutions.

Visit Website

Phone:

6156490458

Location:

665 Wedgewood Ave,
Nashville
Tennessee
37203

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Door Armor 5 star review on 7th May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I waited 45 days after payment to get my items. This week order arrived. We can't install the front door double sidelight kit. The 3" screws will hit the glass sidelights. Also purchased sliding door lock and that was fine. I am very disappointed we can't use the front door unit. Who should I contact to return the front door pkg?”

Helpful Report

Posted 7 months ago

Hi Judy, Thank you for reaching out and sharing your experience. We sincerely apologize for the delay in receiving your order and for the issue you encountered with the front door double sidelight kit. We understand how disappointing it must be, especially after the long wait, to find that the screws are unsuitable for your sidelights. We're glad to hear that the sliding door lock worked well for you, but we want to make things right regarding the front door unit. You can contact our customer service team at info@armorconcepts.com, and we will gladly assist you with returning the front door package and exploring other options that might better suit your needs. Once again, we deeply regret the inconvenience this has caused and truly appreciate your patience. Please don’t hesitate to reach out if there’s anything else we can do to assist you. All Best, Armor Concepts 🚪 Customer Support

Posted 7 months ago

“You asked for a review so here it is. I ordered the wrong product. I was sent a return UPS label promptly. I will get the correct size once they recieve my shipment and credit my account. So far it has been pretty easy. Stay tuned for updates”

Helpful Report

Posted 8 months ago

“Received item as advertised. Only complaint is that it took a little longer than I anticipated.”

Helpful Report

Posted 1 year ago

Hello Yvonne, We are sorry for the delay and truly appreciate your feedback. Thank you for choosing Armor Concepts.

Posted 1 year ago

“It doesn't fit. We can't close the door with only 1 piece attached.”

Helpful Report

Posted 1 year ago

“What I received is not what I ordered. I ordered the Pro Series because I have minimal clearance. Hinge Protection and Prying Protection were not available to include on this item The Packing List says I received MINI Comboe Sets including Door Jamb Shield and 2 MINI Door Shields plus painted screws (1 white set and 1 bronze set). I do not believe I received MINI Door Shields as the 2 in each kit are the wrap around style. The packing list also includes 4 ea. Bronze Pry Protection Kits. Obviously that will not work on the white door. I held the Door Jamb Plate in place and tried to close the door, but it will not close due to interference with the Jamb Plate. Help!!”

Helpful Report

Posted 1 year ago

“Product is great. Customer service stinks. I wrote your company about an issue and never got a response other than another department will get back with you.”

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Posted 1 year ago

Well, there are certain things that you just need to own. This is one of them. Our customer service has been terrible for the past several months as we have implemented a new system. We try to do our best but sometimes we just fall short. Very sorry that you had a bad experience. Please let me know if there is anything we can do to help. Thank you for your response! Sincerely, Alan S Young CEO

Posted 1 year ago

“I installed the system on my front door. Overall, I know the door is far safer, but the hinge covers have put enough pressure on the door to misalign the lock. Essentially, I have to push/pull the door into position to lock and unlock it. The automatic lock is useless, now.”

Helpful Report

Posted 1 year ago

“I was shipped the wrong items in my order--half of the products were the wrong stuff. I notified the company via their email system 5 days ago and haven't heard anything meaningful in response. I did get an automated acknowledgment that they received my email but no follow-up since then. See photos below. I ordered a white item and received a bronze item. That won't work here.”

Helpful Report

Posted 2 years ago

Door Armor is rated 4.3 based on 166 reviews