Door Armor Reviews

Name: Door Armor
Address: 665 Wedgewood Ave, Nashville, Tennessee
Rating: 4.31

4.3 Rating 166 Reviews

83 %

of reviewers recommend Door Armor

4.3

Based on 166 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Door Armor:

Armor Concepts is the leading producer of entry point hardening solutions.

Visit Website

Phone:

6156490458

Location:

665 Wedgewood Ave,
Nashville
Tennessee
37203

Write Your review

Tell us how Door Armor made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Door Armor 5 star review on 7th May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wasn't able to get the screws in all the way and cannot find anyone who knows anything about this to install for me”

Helpful Report

Posted 2 weeks ago

Hi Pamela, Thank you for sharing your feedback. We're really sorry to hear you're having trouble with the installation. We understand how frustrating that can be. Our products are designed to be DIY-friendly, especially for anyone with some basic carpentry skills or access to a good cordless drill. In the past, we offered installation services, but most customers have been successful on their own or with a bit of help from a local handyman or even a helpful neighbor. If you’d like, feel free to send us a photo of your current setup. We’re happy to guide you step-by-step and make sure everything gets installed properly. We're here to help however we can. Best Regards, Kimmi H CS & Fulfillment Manager Armor Concepts

Posted 1 week ago

“Useless product that doesn't work. Terrible customer service”

Helpful Report

Posted 1 month ago

Hello William, We're truly sorry to hear about your experience. We strive to provide high-quality products and exceptional customer service, and it seems we missed the mark this time. Please reach out to us directly at info@armorconcepts.com, and we'd love to resolve the issue and make things right for you. Your satisfaction is our top priority, and we’re here to help. Thank you for bringing this to our attention. Best Regards, Kimmi H CS & Fulfillment Manager Armor Concepts

Posted 1 month ago

“I had a very poor experience , i ordered security packages for two doors. I paid online, however after 31 days I did not receiive a shipping notice nor the products. I asked your company to refund my monies, and at no time did anyone try to rectify the problem of my purchase.”

Helpful Report

Posted 4 months ago

Hi David, Thank you for taking the time to share your thoughts with us. I sincerely apologize for the delay in your order and the frustration it caused. I can only imagine how disappointing that must have been. I’m truly relieved to hear you’ve received your refund. Your feedback is invaluable to us, and I’d be incredibly grateful if you could consider updating your review to reflect how we worked to resolve the issue. It would mean the world to us and help others see how committed we are to making things right. If there’s anything more we can do or if you need further assistance, please don’t hesitate to reach out. We’re here for you, and we’d love the chance to exceed your expectations next time. Warm Regards, Kimmi H CS & Fulfillment Manager Armor Concepts

Posted 4 months ago

“The screws displayed on your site was a square-drive head, that’s what I was ordering. I ordered these because the star-head screws that came with the kit easily stripped. When my order of screws arrived they were the star-head screws again. Disappointed”

Helpful Report

Posted 5 months ago

Hi James, Thank you for your feedback, and we apologize for the inconvenience. We understand your frustration regarding the discrepancy between the screws shown on our website and the ones you received. Our goal is to provide accurate product descriptions and images, and we regret that this was not the case in your order. We are reviewing our listings to ensure this issue is corrected and will update the images accordingly. Please reach out to our customer service team directly, and we’ll be happy to assist you with a return or exchange to make things right. Your satisfaction is important to us, and we appreciate you bringing this to our attention. Thank you for your understanding!

Posted 5 months ago

“I placed an order 7/19/2024 and paid for express shipping. The invoices stated it had been shipping but didn’t provide any type of tracking. I called customer service 7/24/2024 asking if they could confirm a tracking number which they could not. Later that evening, I received an email that my order had been canceled due to a “warehouse issue” Went and found the same product On Amazon and they are the vendor for this product. I ordered it through Amazon fulfilled by Armor and didn’t have to pay shipping, received it two days later. Why bother sell stuff on your website if you can’t fulfill the orders, but then you will fulfill them through Amazon and it’s coming from the same place? That said, I will be looking elsewhere for this product in the future. Ultimately, the service was terrible and Because they lack of care for certain types of orders lost me a job installing the product ordered because it took too long.”

Helpful Report

Posted 9 months ago

“Order placed 8 days ago, hasn’t even shipped! UPS tracker says label made only!”

Helpful Report

Posted 10 months ago

Jason, For some reason, the UPS ground saver sometimes does not update upon shipment. It appears that your order was delivered on July 2. That is still longer than our deliveries should take so please accept my apology for the delay. Please let us know if there were any additional issues with your order. Thank you. Alan S Young CEO

Posted 10 months ago

“A lable was created for my order. my norder did not ship. I think it may have been lost. I am trying to canceal my order. Very poor costumer srvice.”

Helpful Report

Posted 1 year ago

Anthony, This response is long overdue. I can see that your order was delivered on April 12th. Our orders typically ship out the same day so I am sorry that there was an issue with your order. Please let us know if there is anything else that we can do for you. Thank you. Alan S Young CEO

Posted 10 months ago

“I stil have not received the credit back from my return within the alloted time and I purchased another set.”

Helpful Report

Posted 1 year ago

“My order has yet to be delivered. CF-OUT-46012.Shipped per the email on Oct 16. Today is Oct 28. If billed to my credit card I will be having the credit card company withhold payment.”

Helpful Report

Posted 1 year ago

Mr. Walters, I am sorry for the issue with your order. You selected UPS shipping and only supplied a PO box. UPS will not ship to a PO Box. With that being said, this order was allowed in our system and that is our fault. It is completely unacceptable that no one has contacted you. In cases like this, we will typically just send the package via USPS Priority mail, even though it costs us more, but this order completely slipped through the cracks. I just called your house and spoke with your wife, who instructed me to cancel the order. I am following her instructions and will be issuing a refund to your credit card. Finally, can you please let me know if you attempted to contact customer service about your order before posting this review? If you tried to contact us and were not helped, I need to deal with that issue as well. You should see the refund on your card in 24-48 hours and you should be receiving a confirmation email shortly. Thank you for working with us. Sincerely, Alan S Young CEO

Posted 1 year ago

“no good, wouldn’t but again”

Helpful Report

Posted 1 year ago

“Having the most difficult time with install for months. Need to buy more drill bits. 3 kits, indifferent customer service. To the owners credit he did say to call if I have any more trouble. I gave up. Sick pet and injury to my hand now has put it on hold.”

Helpful Report

Posted 1 year ago

“Received the outswing latch protectors. No instructions of any kind. Your videos do not cover this in any detail. The escutions for latch & deadbolt have to be ground or filed out of the latch plate. The brick moulding outside has to be mortised out,since there were no spacers mentioned or included. Called last week no one answered phone at your company so I left message explaining part of the problem. No one has returned call yet.”

Helpful Report

Posted 1 year ago

August, We are sorry that you had such a bad experience. We will make sure to revise our description to insure that customers know that this product must be used with a flush mount exterior door. This is a resale product for us and installation is pretty straight forward so we have not had many requests for instructions. With your installation requirement, I can understand your frustration. I will contact you directly to review your alternatives. Thank you.

Posted 1 year ago

“I have been trying to get an item returned and the correct color that I paid for sent to me.This has been going on for a week with no personal contact from anyone in your company just empty prerecorded promises that the customer is important. And your automated emails are no help either.Please check my order and get the color that I paid for sent out to me please.I also need a return shipping label sent to me where i can ship the wrong color that was sent to me back to you.I didn't make the mistake your shipper did. William Howell wkhbees@gmail.com 404.867.5109 Order # DA1720”

Helpful Report

Posted 2 years ago

“My order was supposedly shipped on Feb 2. - seven days ago. I have not seen nor heard a thing about it yet. I have both called and emailed, and no one ever answers or responds. Your email says "track your package", but I have no idea how the package was sent, who the carrier is, or when it was scheduled to be delivered. Our construction began on Feb. 7, and is scheduled to be completed on Feb 14. Unfortunately, your customer service is completely nonexistent! Our package has not been delivered, so I really don't know how to answer your following questions. 831 626-3048 just in case anyone cares to give us a call!”

Helpful Report

Posted 2 years ago

Door Armor is rated 4.3 based on 166 reviews