Becky Hager
Order Never Received!!! Don’t use this service!!After our order was marked as delivered by the driver we checked outside of our hotel too, called the front desk and even called restaurant, whom confirmed order was picked up.. Still no food. Called Door Dash customer service. They said they would escalate this situation and call or text me in 3 hrs of the decision??? In the mean time… we downloaded Uber Eats.. My Mom had her cancer treatment and we could not wait 3 hrs!! Uber Eats delivered our food promptly and hot!! Called Door Dash a second time checking on the status and letting them know we didn’t need a redeliver but refund now because we had good delivered from another app. Still no resolution till about an hr later stating they cannot refund me due to their terms!!! Really!! What a joke!! Glad they made their money and the driver got her tip!! Maybe the driver really needed the meal.. not sure!! But I would not do Door Dash!! Uber Eats had a very professional site and they make sure you get your food. Got 3 emails after food was delivered just to make sure it was satisfactory!! Don’t use the Dash!! This was the 5th time I used them but after this will never again!! They don’t take responsibility!!
11 months ago
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