DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 23,892 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 23,892 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 15th July 2025

2287

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Refused to give refund when they messed up the order even though pictures were provided as proof. Just because people have submitted wrong order claim before doesn't mean you can refuse to provide refund. I always have pictures to back it up.”

Helpful Report

Posted 6 hours ago

“Doordash driver drove around saying her couldn't find where to drop off the food. When this grown man finally found me he demanded i give him 5 dollars in cash or he wouldn't give me the food. This is a grown man intimidating women into giving him cash. Will never order from doordash again amd suggest you don't either”

Helpful Report

Posted 13 hours ago

“Now service is even worse, they a batching orders. It took an hour to get my Taco Bell order and it was cold and soggy.”

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Posted 18 hours ago

“I am a dasher and my complaint is that some store seal the bag before is check by the dasher. In several occasions the store missed item or drinks and the dasher get blamed. Will be good if corporate let stablisments know not to seal the bags until they are checked by the dasher.”

Helpful Report

Posted 1 day ago

“First order canceled because they said the driver had an emergency. I was charged for the order. I reordered and was told that I couldn't get my first order money back. They claim they gave me a credit. I spoke with a person that informed that I would get a refund back to my checking account. I have decided to never use this company. We will be ordering from Uber eats or grub hub”

Helpful Report

Posted 1 day ago

“Every time we order groceries they leave food outside the wrong door blocking a handicap ramp. Instructions in all caps says Deliver to RED door. And you have to tip on the order! What happened to tipping on the service you receive. I will be avoiding DOOR DASH at all costs from now on and hope others refrain unless it's an emergency. My mother is completely crippled and they have wasted her food sitting outside the wrong door for the last time. This company sucks.”

Helpful Report

Posted 1 day ago

“My son and I are homeless. I earned enough to door dash little cesars pizza so my kid could eat. The guy who picked up our order canceled my order but the next door dash guy went and said it was picked up. So apparently door dash is cool with their delivery drivers eating food that's NOT THEIRS. When I contacted door dash they did nothing not even apologize which blew my mind. But thanks door dash for no refund so my kid could eat.”

Helpful Report

Posted 1 day ago

“So many wrong things with DoorDash won’t use them ever again. Customer service isn’t even there. Good luck app gone.”

Helpful Report

Posted 1 day ago

“I usually prefer to manage things myself, but when a technical issue kept dragging on, I reached out for help. A friend suggested ARMSTRONGPAVE.ORG and from the moment I contacted her, I felt reassured. Her professional approach, clear communication, and prompt action made all the difference in resolving the issue.”

Helpful Report

Posted 2 days ago

“You will get ripped off some how! Do not use door dash! You try to get reimbursed because the dasher gave your 9 items to someone else and end up with someone else order. Back and forth with restaurant and door dash! Definitely not using door dash AGAIN!”

Helpful Report

Posted 2 days ago

“Yeah its convenient But rarely satisfactory. Delivery took over an hour with estimated 15 min wait time. Food was cold and greasy and stale. Over $30 dollars in icky food fed to the dog. Plus a standard 20% tip. Which quite frankly the service provided wasnt worth.”

Helpful Report

Posted 3 days ago

“Forgot my sick child’s happy meal and then wouldn’t send another one. No one took responsibility.”

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Posted 4 days ago

“Better hope you never have problems. Or else, they can't help. Deleted my account because of missing items and a missed delivery that I have not be fairly compensated for.”

Helpful Report

Posted 4 days ago

“I forgot how bad Door Dash is. I hadn't ordered since 2020 but surgery prevented me from going out to get food. They actually dropped the order off in front of the apartment complex pool gate. Absolutely moronic. Terrible customer service...real aholes.”

DoorDash 1 star review on 12th July 2025

Helpful Report

Posted 5 days ago

“They suck! Delivered to wrong door, never received our food ( 100.00) & then told me sorry was delivered.”

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Posted 5 days ago

“Their drivers need to pass a literacy test. 9 times out of 10, they do not follow instructions or can’t understand them when trying to explain where our driveway is located. I told someone to take a right and they literally took a left and drove in the opposite direction.”

Helpful Report

Posted 5 days ago

“If an order fails and you cancel it, DoorDash will still charge your account in full. Reaching customer support can be extremely difficult, and the resolution process is frustrating. Please be aware of this risk before placing an order.”

Helpful Report

Posted 5 days ago

“Never got order or moneyback was told nothing could be done ,I have deleted app and for future reference doordash needs a major policy review I got denied in less than a minute no questions asked. I've had some and not so great experiences and decent experiences with doordash and never complained up until now.”

DoorDash 1 star review on 11th July 2025

Helpful Report

Posted 5 days ago

“thank Sophia Email: sophiamaddison270–@gmail.com”

DoorDash 1 star review on 10th July 2025

Helpful Report

Posted 6 days ago

“I started driving for DoorDash about a month ago. two days ago I had to pay for an order out of pocket because they canceled a delivery on me when they could not resolve an app issue they refused to pay reimbursement for this amount. I tried to get up with them several times and they kept saying there was nothing they could do that is a lie they can pay”

Helpful Report

Posted 1 week ago

DoorDash is rated 1.3 based on 23,892 reviews