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DoorDash Reviews

1.4 Rating 17,369 Reviews

8 %

of reviewers recommend DoorDash

Company Reviews

1.4

Based on 17,369 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 30th March 2023

DoorDash 1 star review on 30th March 2023

DoorDash 1 star review on 27th March 2023

Carma McConahay

DoorDash 1 star review on 24th March 2023

DoorDash 1 star review on 16th March 2023

DoorDash 1 star review on 15th March 2023

DoorDash 5 star review on 11th March 2023

Dowen C Babcock

1413

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am in Odessa Texas. I have had 4 deliveries so late they were left on the door step of my closed business and got stolen. the last 4 food deliveries were a disaster. 3 of them were delivered to a neighboring business, Today I got drinks only even though the restaurant told the dasher the food was almost ready. The dasher said she had to deliver her other orders before we could get our food. It's now been an hour. Customer service has convinced her to bring the food so we are now waiting to see if that happens. Also just got a text that the order was delivered and that has not happened yet.”

Posted 1 hour ago

“I am in Odessa Texas. I have had 4 deliveries so late they were left on the door step of my closed business and got stolen. the last 4 food deliveries were a disaster. 3 of them were delivered to a neighboring business, Today I got drinks only even though the restaurant told the dasher the food was almost ready. The dasher said she had to deliver her other orders before we could get our food. It's now been an hour. Customer service has convinced her to bring the food so we are now waiting to see if that happens. Also just got a text that the order was delivered and that has not happened yet.”

Posted 1 hour ago

“Sad that people can’t read addresses correctly and don’t even try to make sure they get it correct so the door dash Ashley of Salem va. Can’t. And didn’t even attempt to make sure they put it at the right door not even near the correct door time found it melted will no longer use DoorDash as drivers can’t read addresses correctly and this not the first time and the apartment building is not hidden ethier in plain view that what so messed up”

Posted 1 hour ago

“A true scam. I ordered at 11am was told food would get to me by 11:58. At 12:11 I received notification it would be another 52 minutes. I tried to cancel and get a refund, but after being in a chat with customer service for over 30 minutes (because they take forever), I was told that the driver was at the store picking up the food, so I could not get a refund. I checked tracking about 15 minutes later and no one was at the store and it was still another 52 minutes before I would get my food. Still have not received the food.”

Posted 3 hours ago

“Horrible experience with door dash. First time order. Food delivered across the street. No photo sent via text to my phone and also they did not even read comments on the delivery options which would have got me the food I paid for. Would not refund me full amount. I closed my account and started new account with Grub Hub.”

Posted 3 hours ago

“I work with doordash and I can say it's no surprise why the drivers do not care. I was sent on a trip across town for a 12 dollar order. Once completed, I only got paid 6 dollars for it. Doordash told me the customer had 2 order for the same restaurant and canceled 1 order. Then they tried to say it was my fault for not knowing the customer canceled 1 order. First off, why would there be 2 orders under the same customer for the same restaurant? Second, the app gave no notifications on any orders being canceled. Doordash lies, cheats and steals from it's dashers and customers. I hated Doordash when I was a customer and hate it even more after working for the company. Complete trash all around.”

Posted 7 hours ago

“First, the person bringing my food was not the registered dasher, he was a passenger too with and he was using someone else's name. The dasher was also on some drug. I have the dasher on camera with my food. When he got out of the vehicle, he took two of my items and handed them to the person driving. When my food was delivered, I asked where my items were. His response was the restaurant only handed him that. This is a business that has no checks on who does deliveries. Thieves and Liars. Called in and they only offered to refund the items I didn't recurve. Be careful if they deliver to your children. The person coming to your door may not be the registered dasher that let's someone else use their name.”

DoorDash 1 star review on 30th March 2023

DoorDash 1 star review on 30th March 2023

Posted 9 hours ago

“I have ordered a lot from them and lately they have not gave completely orders and keeping my money saying it's my fault. I'm done with them”

Posted 18 hours ago

“Worst customer service ever. They have been charging my account with a monthly service charge. And still charging me for delivery services. They gave me a lame excuse that because my email address was different than what they had. They weren’t gonna honor it either part of that. They had my bank account they had my phone number. They did charge my card. But when it came to reimbursing his exact words were, we’re not gonna do that for you or anybody else”

Posted 23 hours ago

“this isThief work system! There is no law and order in the workplace?! Stealing employees' money is a crime! I still feel the pain in my back Food for 25 people Its weight is about 45 pound As you see, her the payment is only 4 dollar Where are the company owners, managers and bosses? All are sorry for such suffering I work Maryland Bethesda.”

Posted 1 day ago

“I want people to be aware that doordash over charge your cards. I placed an order today with for a X total amount, when placed the order. After I received the order I got an email saying they’re charging me $12 extra of service fees. When I contacted them they said they had the right of charging other fees. And I said that’s wrong. They don’t have the right of charging extra money from your account. I’m not using this services again.”

Posted 1 day ago

“Door dash and jersey mikes on international Blvd Charleston sc I order food from jersey mikes and was charged $35.20 and door dash left it on someone else's porch steps in the rain I called jersey mikes and they said to fall door dash so I did and they still didn't deliver the food to the right address called door dash again today and they said not their problem and it's not jersey mikes problem either according to them I'm going to post on Twitter Facebook and all social media that I got ripped off for 35 dollars but it's no one fault what a bunch of con artists”

Posted 1 day ago

“Doordash is a scam. The customer service is atrocious. They constantly cancel orders without reason and then instead of issuing an immediate credit the issue a refund that takes 5-7 business days. There's way too many other apps to tolerate them using your money to fund their services and then sending it back without interest.”

Posted 1 day ago

“Will never use this service again”

Posted 1 day ago

“I tried to become a dasher, I tried to sign up on the app, was declined because they could not verifiy my identity. Turns out that I had my glasses on while taking a picture and it did not match with my drivers license. Turns out there is no way to fix this? Absolutely ridiculous in this day and age. I have clearances from my past job, had many background checks working in the banking industry, hold Mortgage license , been a notary republic, hold a Nexxus pass which you are totally verified for and cannot get verified for a simple delivery job? The representatives trying to help are very nice but don't have a clue. So much misinformation. Very disapointed in this company and cannot believe they do not have a fix. I actually feel like its discrimination since I am older and just got shut down. Wow someone should spread the word.”

Posted 1 day ago

“The last 2 times I've ordered from Matzatlan Restaurant in Enumclaw, WA, I've had missing food items. For whatever reason, DoorDash would not compensate me on my missing food items. How fair is it, when you pay for something you didn't receive and DoorDash chooses not to fix it. I did call the restaurant and they too were disappointed that DoorDash dropped the ball. The restaurant is going to compensate me for the missing food. I was told by DoorDash that it had something to do with their policy. They never did give me a straight answer. DoorDash is getting away with free money. My money and there's nothing I can do about it. I'm a very good customer, I spend a lot on my orders and I tip well. I may have to start using Uber Eats. You're losing a valuable customer, DoorDash.”

Posted 1 day ago

“Ordered dinner from Burchrest restaurant and my order was missing items. Two chicken shawarma. Doordash refuse to compensate me. I'm an disabled senior. I have no money to throw away.. $16 is my average meal daily. How can Doordash steal from loyal customers. I have canceled and will be calling my bank tomorrow. Why should I get my blood pressure up dealing with crooks.”

Posted 1 day ago

“If I could give -1 I would. In the past I ordered food from a certain restaurant. The restaurant was out of business and HAD BEEN since sometime during covid. That's a long time for Door Dash to not remove the restaurant from their menu options. But they hadn't, and I waited about an hour to find out. Around the same time my daughter ordered food and it got delivered to the wrong address. She had to fight hard to get her money back. TODAY I ordered beer. Delivery was late (as usual). When the guy got here I gave him my drivers licence, (apparently they need to scan it). I turned 66 yesterday. My DL expired approx 15 hours before the delivery so it wouldn't work on the scammer. He refused me the delivery, took the beer but I was still charged for it. They won't give me my money back because it comes under some 'policy' about alcohol. They won't even give my tip back.”

Posted 1 day ago

“Ordered door dash 7 pm on Sunday from Outback Steakhouse. Driver stopped half way and delivered to another customer. We saw this on the computer as we watched for our delivery. Upon arriving at our home he tried to give us an order from Arby's. We told him that was the wrong order. He was shocked but said, "wait, I can fix it.". He drove off. We watched on line as he drove back to the first delivery, the one he gave our steaks to and traded the orders. Keep in mine they were 13 minutes away each trip. He tried to bring us the food that the people had gotten in error, maybe started to eat! We got on the computer chat on Doordash and told them this was not acceptable!! hey gave us a credit and told us to reorder, which we did getting our steaks after 9 pm. I was told a supervisor would look over this and get back within 24 hours. Two days later I called and they said they would look into to it, call back in a couple days! Horrible customer service and shocking that the driver would try to bring us food that the other people had for over 20 minutes!”

Posted 1 day ago

“I ordered from Panera Bread. The doordash order was an hour late because they switched drivers in the middle of picking up the order. I also ordered from a local pizza place who unfortunately uses doordash. The times kept changing on that order and I had company here waiting for the food. I'll go and pick up my own orders before using doordash again.”

Posted 2 days ago

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DoorDash is rated 1.4 based on 17,369 reviews