DoorDash Reviews

Name: DoorDash
Rating: 1.33

1.3 Rating 22,586 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 22,586 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 8th December 2024

2141

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“so long for a driver I called DoorDash CUSTOM;ER SERVICE' +1 8O5 41O 56OO)PHONE NUMB ER the store of where I placed the order they said they were waiting for a dasher to pick up my order and my food has been sitting for 25 min I then called DoorDash and they asked if I wanted to cancel my order they said that they can but they wouldn’t refund the full amount that they would only give me half the amount I paid even though”

Helpful Report

Posted 11 minutes ago

“Horrible service, incompetent item substitutions, delayed over charges.”

Helpful Report

Posted 8 hours ago

“Horrible service. Paid the $2.99 for them to come to my house first. They obviously didn't. Food was over 20 minutes late and cold. Then you try to go through their customer service and a live agent never comes on the line. HORRIBLE.”

Helpful Report

Posted 9 hours ago

“I didn’t get a full refund for an order I waited so long for a driver I called the store of where I placed the order they said they were waiting for a dasher to pick up my order and my food has been sitting for 25 min I then called DoorDash and they asked if I wanted to cancel my order they said that they can but they wouldn’t refund the full amount that they would only give me half the amount I paid even though it wasn’t my fault I told her to speak with her management team before cancelling and she canceled anyways and said she couldn’t do anything because she already canceled the order was already prepared for over 25 min and there was no driver to pick it up they kept canceling the pick up im so angry this is theft and I’m not ok with this type of service I literally hate this company literally robbing my hard earned money especially in these hard times I will never prefer from this nasty company ever again and I will continue to write reviews till I bring them down literally thieves how is this even ok? They will get sued for this I’m not going to be easy wasting my time and the stress I have to deal with is not ok with me!!!”

Helpful Report

Posted 9 hours ago

“orders arrive late and incorrect, drivers cannot follow delivery instructions that are place on the order ticket, the drivers do not speak or read english, unable to get refunds or to speak with customer service”

Helpful Report

Posted 11 hours ago

“My first time using DoorDash and it was to order groceries at Aldi. I left instructions to have certain items refunded if out of stock while a couple items I asked for substitutes. The shopper assigned to me indicated on the app that they substituted two items (chicken drumsticks) with more expensive ones whereas when the package arrived, I had exactly what I ordered. So I was charged extra for items which were never substituted. Secondly, I had a coupon on the app that allowed me to get an extra item on my shopping list - a buy 1 get 1 free coupon. The free item never arrived with my order.”

Helpful Report

Posted 13 hours ago

“Today marks the 3rd time that DoorDash has not delivered my order on Chili's apps. I will NOT order anything that has to do with DoorDash again. The doordasher marked that the order was delivered but it never arrived and then won't answer my calls. Hoy se cumple la 3ra vez que DoorDash no me entrega la orden en Chili's apps. NO VOLVERÉ a ordenar nada que tenga que ver con DoorDash. La doordasher marcó que la orden fue entregada pero nunca llegó y luego no me contesta mis llamadas.”

Helpful Report

Posted 13 hours ago

“Your Dasher, Anouar, has arrived but is having trouble finding you. I called and messaged this person several times. He did not answer my calls or messages. He was probably eating my pizza!! Order never arrived. Absolutely no reason the driver couldn't find our apartment complex”

Helpful Report

Posted 16 hours ago

“Sun Pacific Organic Green Grapes (1.5 lb) Grapes were disgusting. The bag wasn't even half full, but they looked like they were rotten, old and expired. It looked like mold was starting to grow in the bag.TARGET shouldn't be selling rotten food, the Doordash driver shouldn't be selecting rotten food for their customers, and Doordash shouldn't be ok with all of this & actually expect their customers to pay for rotten food they never should've even received because it belongs in the garbage!!! WORST CUSTOMER SERVICE! I REPORTED ISSUE TO DOORDASH AND THEY DENIED MY REFUND REQUEST, EVEN THOUGH YOU CAN CLEARLY TELL BY LOOKING AT THE PHOTO THAT THEY ARE ROTTEN. I TRIED TALKING TO CUSTOMER SERVICE THROUGH THE APP VIA CHAT & CALLED AND SPOKE TO THEM ON THE PHONE AND THEY BOTH DENIED THE REFUND REQUESTS AND REFUSED TO EVEN LET ME SPEAK TO A MANAGER.”

Helpful Report

Posted 1 day ago

“Im SO TIRED OF DEALING WITH THEIR INCONSISTENT INCOMPETENT B.S. THIS IS THE SECOND TIME I MADE AN ORDER AND NO ONE DROPPED ANYTHING OFF AND THEY HAVE THE AUDACITY TO TELL ME THEY CAN'T REFUND MY MONEY!? ON TOP OF THAT THE DRIVER SENT A PICTURE OF THE ORDER BUT DIDN'T DROP IT OFF. SMH EXTREMELY POOR SERVICE! I MOST DEFINITELY WON'T BE USING THIS SERVICE ANYMORE”

Helpful Report

Posted 1 day ago

“Driver swore at me and said he should have pee’d in my food because he thought my tip wasn’t big enough (20%). Then he threw the bag on my porch and called me another foul name 😡!”

Helpful Report

Posted 1 day ago

“They have gone so far downhill. They LIE. DONT CARE. RUDECAS HECK TOO”

Helpful Report

Posted 1 day ago

“Horrible customer service. Trying to get a refund for food not delivered and it’s impossible. It’s next to impossible to communicate with someone and they have a “sorry that’s our policy, better luck next time” approach. Just like everyone else, I will be going to uber eats.”

Helpful Report

Posted 1 day ago

“They left out almost 20$ worth of an order, then refunded me .87 cents. The support team claimed they’ll get back with me and never did.”

Helpful Report

Posted 1 day ago

“Door dash is horrible I been a costumer since they started, never received my order never got my money back , ordering from Uber eats from now on”

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Posted 1 day ago

“My dasher came from Redwood City (miles north) for a pickup at the Stanford Shopping Center, picked up what was already melted, then sat in an adjacent parking lot for a full ten minutes before heading my way. Then he couldn't find our apartment, something most other dashers can do. When the order finally arrived, the Pinkberry yogurt (five cups for our family) was soup.”

Helpful Report

Posted 1 day ago

“Stole $59 from me”

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Posted 1 day ago

“Door dash drivers clearly can’t read street addresses on the front of houses because every time I order Taco Bell or anything else on door dash it gets delivered elsewhere and I never get my food leaving me. Done with it. Will never use their app or order from businesses associated with them again”

Helpful Report

Posted 2 days ago

“Every time I go to order something it's always out I've already been charged for it and have to wait for my money how about check for the item first then charge people I'm tired of dealing with this if this persist I will no longer use DoorDash”

Helpful Report

Posted 2 days ago

“New review policy on dasher not delivering. Takes a full day. Horrible horrible. Still waiting for a 20 refund”

Helpful Report

Posted 2 days ago

DoorDash is rated 1.3 based on 22,586 reviews