DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,601 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,601 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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2315

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered food and the Door dasher delivered to the wrong address. When I called the customer support line, I told the representative that I had texted the dasher and told them they delivered to the wrong address. The dasher texted me back and apologized and said he would let the company know it was his mistake and would tell them to refund the bill. I had a difficult time understanding the representative due to an accent and asked to speak with a manager. She never let me speak to the manager, she spoke to them while I was on hold. The manager came on the line and said she was denying a refund, it was final and non-negotiable and hung up. This was without benefit of any further review or consideration that their delivery person admitted to making a mistake. When you look at the GPS map where the food was delivered you can clearly see it was not my address.”

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Posted 14 hours ago

“I’ve had a really bad experience with DoorDash. I’m a 64 year-old woman who works only three days. They spend more than one time that I’ve ordered food and the DoorDash should never arrive with the food but pretends like they did.”

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Posted 1 day ago

“I ordered hot food and an ice cream dessert. The app showed my driver was making another stop. My hot food was good and ice cream was milk. Not sure where another stop is allowed to be added but it ruined this meal.”

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Posted 1 day ago

“Truly dependable people who take pride in doing things the right way.”

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Posted 3 days ago

“I order an entree and side dish regularly from a restaurant. It's hit or miss for the side dish. Sometimes they don't have it, even though it's on the menu. To their credit, DD has refunded me in the past when the wrong item was sent instead. However, without warning that there is a limit to this practice, my refund request was denied due to account history. I asked for this one-time consideration now that I know not to order it again. Denied. They have no appreciation for customer goodwill to refund such a small amount for them. >:-(”

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Posted 3 days ago

“Got a GC. NEVER USED DOORDASH BEFORE. ACCOUNT I SET UP INDICATES CERTIFICATE REDEEMED. CAN'T OPEN THE LINK AWFUL EXPERIENCE.”

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Posted 4 days ago

“Customer service is the absolute worst. I contacted them regarding an incorrect order and they refused to help. I was told I would receive an email or phone call and I never did. They got paid and all of their fees and refused to credit the difference in cost for the item that was incorrect. I've deleted my app and refuse to ever use them again. Their fees are ridiculous but customer service is the absolute worst.”

Helpful Report

Posted 4 days ago

“Placed a $200 order for lunch at work and received less than half of the order, the driver drove off when i thought he was retrieving another bag from his trunk. No response from the driver when I called several times and sent messages we didn't have the full order. DoorDash customer service refused a refund for the items we didn't receive claiming that the restaurant said we they completed the order. I drove to the restaurant with the half of the order I had, and the store manager quickly appeared with TWO additional bags in hand stating the driver left without all of the order and said they haven't spoken to anyone with DoorDash. DoorDash is basically theft of servicing everyone using them and not refunding them when they don't get their items, in addition to charging more than the store/restaurant, plus all of the service fees, plus all of the drivers complaining in local pages consumers need to tip more because Door Dash doesn't pay well. All in all, Cancelling the Dash Pass, our monthly meals as a team will no longer be delivered, and I will NEVER use Door Dash again. They took over $200 for a few beverages and roughly 20 chicken tenders with fries.”

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Posted 4 days ago

“2 times ordered through sheets app with detailed instructions 2 times a screwup the driver must not pay attention ,then they blame sheetz sheetz did not deliver they did there part”

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Posted 5 days ago

“Customer service SUCKS!”

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Posted 6 days ago

“My husband works with DoorDash and they stole his cash tip money from his earnings. This is absolutely disgusting. When he called them all they said was there was nothing they can do. They STOLE from my husband. They cannot legally do that, but DoorDash doesn’t care about its drivers. I will never use a company that steals from its own employees to put money in their own pockets. DoorDash is just out for themselves!”

Helpful Report

Posted 1 week ago

“Originally Doordash worked but with multiple deliveries everytime the food comes cold and unpalatable. I understand the business model gir dashers needed to make most of an effort but if I was a restaurant expecting to receive their food with quality - Doordash as a model will run its course quickly”

Helpful Report

Posted 1 week ago

“Door Dash has poor customer service in that when the restaurant mistakenly excludes an item, or the Dasher delivers item to the wrong address, Door Dash does not mediate on the customer s behalf. The customer must self mediate by calling Door Dash to request a resolution. Door Dash very rarely mitigates the issue in a timely or favorably manner. Door Dash needs to hold restaurants and merchants more accountable. Door Dash also needs to resolve problems more speedily and issue refunds promptly without the customer having to wait 7 to 10 days. Door Dash also should offer more courtesy credits towards future purchases if they want customer business and loyalty. I have used Door Dash service for over a year and I rate them a 1 or 2 out of 10. Time to take my business elsewhere.”

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Posted 1 week ago

“They stand out not just for their expertise, but for their honesty and reliability.”

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Posted 1 week ago

“Food is almost never on time. You pay high prices for the food and the service. So why shouldn’t you expect quality and punctuality? Too many times my food has arrived really cold and not worth what I over paid for. The worst thing of all is when you bring it to their attention about late, cold, and it has been sitting (most likely on some dasher’s dirty floor board) for awhile they refund you %15 of what you spent. How is that even fair? It’s not…it’s robbery! I had enough of it and deleted my account.”

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Posted 2 weeks ago

“I placed an order for Jersey Mike's and doordash was the third party delivery. The driver picked up my food sent a picture and was on the way then after the time I looked I looked to check my tracking and it said the order was canceled that the address was incorrect though this is the same address I used for doordash since I've had it call customer service to see if they can contact driver to still bring me my food because the restaurant I ordered from us had to run around said he person said they couldn't contact the driver the driver wouldn't answer then I asked for his information and was given the runaround as per supervisor was hung up on now I'm waiting for another customer service representative the finished sorting out with her supervisor if I can get a credit due to the incompetence of the driver. Very very unhappy all I wanted was my sandwich”

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Posted 2 weeks ago

“In the app should be already built in that customers have to tip minimum 18% of order doordash has been screwing drivers around no wonder we are declining orders!”

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Posted 2 weeks ago

“I am a senior citizen. I ordered from Golden Corral in Mooresville N.C. The driver could not speak English and the person at the restaurant told him to wait till they got the potato in the box for our order that it would only be a minute. 2 drivers were there and both took off and did not tell them that they canceled. I was at home waiting. Well Golden Corral delivered our food a few hours later and did what door dash failed to do. They also at Golden Corral gave us a full refund on our card. I do not want to use door dash again. I also hear that if you do not tip good the drivers will turn down your order and go somewhere else! Bad experience!! Wanda Golden”

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Posted 2 weeks ago

“They charged my card twice saying my order was declined from my bank and then told me one of my orders did go through but I was still charged twice now I can't feed my family”

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Posted 2 weeks ago

“DoorDash service is lacking. Driver claimed they were at my door through chat. I called driver to see where he was...no answer first calls. Through chat, he sent a picture of where he dropped my food off. Have no idea where or what the picture was. Never mind that I have a code attached to my delivery. One more attempt to contact driver, someone answered but never spoke. My order was over $80. Waiting for my refund to card. This is not the first issue with DoorDash. Now I remember why I stopped using them. Note, only giving one star because I have to in order to leave a comment. Otherwise, I would give no star rating.”

Helpful Report

Posted 2 weeks ago

DoorDash is rated 1.3 based on 24,601 reviews