DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,754 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,754 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 3 star review on 20th August 2026

2316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The orders won’t complete in their app 80% of the time. Customer support is entirely unhelpful. I do all the troubleshooting they tell me to do and it doesn’t work. When I talk to support again they tell me the same troubleshooting that already didn’t work. They blame me for not ordering enough, my network, my bank freezing assets. None of which is true. I deleted their app permanently and will never use them again. Horrible company, horrible customer service. This company has huge issues.”

Helpful Report

Posted 1 day ago

“Even though a restaurant may continually mess up your order, DoorDash will make it the customers fault because they put in too many refund requests. DoorDash would rather punish their customers, the individuals that pay money to keep DoorDash existing as a company, than to hold restaurants accountable for routinely messing up orders.”

Helpful Report

Posted 1 day ago

“Their driver delivered the wrong order and they said they won't give me my money back. I spent $45: from Carl's Jr a n d got a 26 order from IHOP that's illegal and I will never use them again and I am turning them in to better business bureau.”

Helpful Report

Posted 2 days ago

“Doordash took my order and gave me the wrong items even after I checked the box stating that I didn't want alternatives. They also charged me more money than it cost. I requested 8 hamburger buns and end up with three and then they charged me to full amount. Unfair practices and then my item was from Aldi's and then they even purchase a bag which you didn't need cuz all he has boxes.”

Helpful Report

Posted 2 days ago

“I placed 2 orders, one after the other, and I only got one order. The driver even came back to the house and asked to take a second picture of the single order saying something about can't read the receipt. So my wife brought back the small 1 item bag that he just delivered and he took a second picture of it. Now the other order that I didn't receive was a $78 order and wouldn't fit into this small bag no matter how you stuffed it, but Doordash claims that there is nothing wrong and denied our refund. Checking the delivery emails they show the 2 pictures of the same bag 1 for each order. I hope that the driver enjoyed his free meal!!!”

DoorDash 1 star review on 30th August 2026

Helpful Report

Posted 2 days ago

“They rob me of $50. Never even received my food and they tried giving me a $19 dollar credit instead of refunding and no manager to talk to to help with refunds. Craziest thing I have ever heard. Thieves.”

Helpful Report

Posted 2 days ago

“It's ridiculous that every time you call customer service, people answer from out of the country. Food delivery takes literally an hour even when you're just 10 minutes away, and the food gets cold. I’m going to cancel my account even if I paid for the whole year.”

Helpful Report

Posted 4 days ago

“Every single time I order from them there's a problem and most of the time it's not resolved. I'll never order from them again”

Helpful Report

Posted 5 days ago

“I keep trying to get help with customer service and no one will answer. I got on the phone with an AI voice who told me it didn't have an recourse to help me? My order never arrived i just want a refund. This dasher Efrain G hasn't answered my calls and sent me a picture of my order at someone else's door.”

Helpful Report

Posted 5 days ago

“Door dash don't seem able to pay their drivers. Sorry lads the cost is not being transferred to the customer this time. Spend some of that lobby money on removing tips and paying a living wage. Instead of spending billions on research and avoidance, doordash should just pay their drivers.”

Helpful Report

Posted 1 week ago

“Did not refund me”

Helpful Report

Posted 1 week ago

“Doordash is the absolute worse when the order is wrong even if you provide pictures of the order they still do not issue a credit refund or anything a complete annoying exsperiance i spoke with a supervisor and everything its completely unacceptable”

Helpful Report

Posted 1 week ago

“Dasher doing my shopping substituted potato salad for tuna sald. DoorDash didn't have a problem with that. If you think potato salad is a substitute for tuna salad, please come join me for dinner tonight. I'll make you a nice potato salad sandwich on rye. Tuna is a protein. It makes a meal. Potatoes are a starch and a carb. They fill you up and make you gain weight. Hire some people who know something about food. Even the basics would be an improvement and maybe you wouldn't draw such stupid conclusions.”

Helpful Report

Posted 1 week ago

“Contact DoorDash and complain about a driver, opening my drink and drink it out of it and diluting it with water when they brought it to me no ice left in the cup. Contact DoorDash to complain and this is what they said to me. I also told him it’s a health issue for someone to be drinking out of your drink. Took the drink back to Wawa and they said that’s not how to me. You recently reported an issue with your DoorDash order. Based on the details you shared, we escalated your case to a specialist on our team for additional review. We're following up to let you know that we've concluded our review and have made the decision to deny your refund request. We recognize that you may be disappointed by this outcome, but we based our decision on a comprehensive analysis of all relevant factors, including the full details of the order, the details of your refund request, and your overall account history. While we could not fulfill your request this time, please rest assured that we'll continue to work to improve our process to ensure you'll have a great experience moving forward.”

Helpful Report

Posted 1 week ago

“Door dash took me for over 85 dollars and refused to do anything for me. I’ve spent thousands with door dash over the years. Shame on them. I’ll be trying Uber Eats or post mates from now on.”

Helpful Report

Posted 1 week ago

“New Dashers to Door Dash- RUN!!!!!!!!!!!!!! I joined Door Dash as a Dasher in June 2026, and I am still waiting for my new Dasher Welcome Kit. I have contacted Door Dash over 20 times about this issue and all I have received are LIES!!!!!!!!! They keep promising to get the kit sent to me and NO RESULTS! All communication has been started by me, and I have only received platitudes from Door Dash!!!!”

Helpful Report

Posted 1 week ago

“Worst food delivery service ever. They don’t take accountability of their errors. Horrible. Stay away”

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Posted 1 week ago

“Dependable, knowledgeable, and always a pleasure to work with.”

Helpful Report

Posted 1 week ago

“I ordered McDonald's through DoorDash a few days ago using a promotion that included a free item. When I checked out with Apple Pay, the total was correct and reflected the discount. However, after the order was completed, I reviewed the receipt and noticed that I had been charged for the "free" nuggets after all. I contacted DoorDash support expecting them to correct what appeared to be a clear billing error. Instead, I received a response three days later stating that the order was not eligible for compensation. No explanation, no resolution, and no accountability. Charging customers for promotional items and then refusing to fix the issue is unacceptable. Based on this experience, I would recommend avoiding DoorDash and using Uber Eats instead, where customer service has been much more reliable in my experience.”

Helpful Report

Posted 2 weeks ago

“I ordered DoorDash they sent it to the wrong address when they arrive to the wrong address they gave my food to the wrong person that did not provide the code that was supposed to be provided when I told them about the situation and that I spent over $100 and did not receive my food. They told me there is nothing that they could do and did not refund me any of it.”

Helpful Report

Posted 2 weeks ago

DoorDash is rated 1.3 based on 24,754 reviews