DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,538 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,538 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 5th March 2026

2314

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They didn't say they weren't getting my haircolor from Sally's beauty they delivered the wrong one from.there warehouse promised a full refund the same day never did and after 10 attempts and escalated they still refuse”

Helpful Report

Posted 9 hours ago

“Shameful buisness practice deleted app today. FDT”

Helpful Report

Posted 14 hours ago

“I never got my order I call and they said that the driver had a flat tire. so I had to drive and get my food”

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Posted 20 hours ago

“Due to the PR person's comments and continued back and forth arguments with people on X, this company has lost all respect from me and I will no longer be using them for deliveries.”

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Posted 1 day ago

“Constantly forgetting food and won’t offer to replace it. I’m so sick of this company. Plus now they have all of these added fees on top of their original fees.”

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Posted 1 day ago

“Bad move @doordash. Partnering with that imbecile.... my account has now been closed and I'll choose a better service. That was terrible that you made that woman do that. How about paying a living wage and offering health care to your employees instead of embarrassing a poor lady.”

Helpful Report

Posted 2 days ago

“Food was not cooked fully and order was incomplete doordash did not value me as a paying customer and denied my review and refund”

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Posted 4 days ago

“DoorDash is terrible the driver left my food at the building next door, even took a pic of wrong door and door dash refused to refund me and my food was just gone. A representative told me to “go check” crazy $42 dollars gone. Immediately closed door dash acct, never again!!”

Helpful Report

Posted 4 days ago

“Unfair app! The app pays you with the customer's tip, because they pay only $2 or $2.50 per delivery, the rest is tip. Orders with little value and many miles, even having a platinum account. A support that doesn't help at all. I don't recommend it 👎🏻”

Helpful Report

Posted 4 days ago

“Door dash has the worst service. And hour and a half after placing an order is ridiculous. Pay your dashers more and maybe they will show up. My last 3 orders have been very late with cold food.”

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Posted 5 days ago

“Trash doordash is trash. Cant follow simple rules that they have set fourth for their drivers The photos I’ve posted are from two different occasions that I’d gave them opportunities for and the company is trash. They deny any type of problem on their end and refused to compensate.”

Helpful Report

Posted 6 days ago

“Their precious dasher gave me an extra meat I never purchase so they want me to pay for it when I never asked for it look at the way they treat loyal customers their precious dashers are always favored over loyal customers.”

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Posted 6 days ago

“Never delivered my food from Chic fi a or handle me a refund”

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Posted 1 week ago

“DoorDash has the most irritating ridiculous commercials I have ever seen in my entire life. And a company that would spend money on commercials this stupid doesn't deserve to have my business. Watching them makes me think yRou would have to be insane to use a company that doesn't have a brain in their head. I would have to be starving to death to place an order for food and let you deliver it if this company spends their money on commercials this stupid, how can they be trusted to have employees who know what to do.”

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Posted 1 week ago

“First time ever ordering through Safeway delivery for the same day service. Marshall from doordash was amazing, polite & a great personality and got my order correct, even my ice cream bars were still frozen!. He brought everything into my home, even my 40pack of water bottles. This man definitely needs a raise! Hopefully he'll see this review.”

Helpful Report

Posted 1 week ago

“I order from Door Dash about 3 times a month and lately the drivers can’t follow instructions or directions because they can’t speak or understand English. Why is Door Dash hiring people who haven’t mastered the English language? If you’re going to work in this type of field then you should learn the English language. I will be canceling my membership with Door Dash.”

Helpful Report

Posted 1 week ago

“I would give a 0 if I could. I’m so sick of ordering and having my food come two hours later because they have to pick up 5 more orders. My food comes cold and it’s unacceptable. Do better”

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Posted 1 week ago

“Never again never received a refund never They could just say they delivered your stuff no picture at all”

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Posted 1 week ago

“Food cold, or received someone else food…dasher never who the app says they are so dangerous and deceitful is DoorDash 💯”

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Posted 1 week ago

“An item was missing from my order and doordash wouldn’t refund or redeliver. Their “specialized” team that was “investigating” never contacted me so you know that was a joke. With their already high fees this just adds insult to injury. If I wanted to be robbed like this I would stand in the middle of the street and wave cash around. But I guess losing a customer over $13 isn’t worth their trouble since they still have plenty of customers to steal from.”

Helpful Report

Posted 1 week ago

DoorDash is rated 1.3 based on 24,538 reviews