DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,380 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,380 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 5 star review on 19th November 2025

2311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DoorDash customer service really really poor, I waited 2 hours in the phone trying to get in touch with someone, my intention was to complaint about DoorDash drivers when they come to pickup food they are so rude, aggressive and disrespectful, 98% of DoorDash drivers comes into our business yelling, disrespecting my employees (most teenagers/first time job) who works at FOH and due to the harsh of DoorDash drivers employees starting to quit because they can’t take the bs they bring on, well, I see why it is going like this there’s nobody taking care of this”

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Posted 15 hours ago

“Worst company! We received cold, stale food and their refund was a lousy $9 for 2 meals that were not good! We are canceling are membership. Never agian!”

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Posted 1 day ago

“I ordered a special dinner from the cheese cake factory. The cost was over $100.00. The chicken was badly burned. I asked them to pick it up. They offered me a $5.00 credit. I would not replace the meal. It was a complete wast of money. We could not eat the chicken it was not fit to be consumed.”

DoorDash 1 star review on 30th November 2025

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Posted 2 days ago

“They canceled my order and charge me a fee for worst restaurant I’ve ever done that with in my life DoorDash”

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Posted 4 days ago

“Worst experience, incompetent staff!”

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Posted 6 days ago

“I ordered a pizza the wrong one was delivered and they only want to issue a partial refund which dosent cover another pizza.been going back and forth fy an hour trying to get my money”

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Posted 1 week ago

“order was wrong. they advertised buy one get one thru their site for the grocery store that I ordered.....I got none of the buy one get one and was charged for both and got stuff I didn't order and stuff that I ordered I didn't get. and they want to give me just credit for one item......then charge me another 7 to get it to me....for their mistake.....NOOOOOOO thank you.......you suck.”

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Posted 1 week ago

“I am experience a fraudulent experience with DoorDash. They had a major data leak and it seems now that random people are assigning my name and phone number to their orders. I am getting doordash calls from people in other provinces, over 500km away asking me what I should do with their orders or what my buzzcode is. I even get app links from doordash.com (verified through certificates) showing me the progress of orders I never made, usually followed by a call from some irate driver wondering what my buzzcode is or where I am located. Ive been calling into doordash fraud support and they keep losing my tickets, saying it has nothing to do with them or asking me to contact the vendor - but they wont tell me who the vendor is unless i can skim it from the order# and info on their website after they send me deliver notices. Whenever I contact the vendor, they tell me they never input my name or number. A different name or phone number was registered for the order...so somehow doordash is assigning my name and phone number to orders with other customers info somehow (!?). They keep telling me its a vendor issue, but its been two vendors now that have both told me they never put my information in - the order was under a different customers name. I dont even have an account with doordash! Im just trying to get them to stop harassing me!”

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Posted 1 week ago

“Hi, Included with my order (on November 13, 2025 - super time) was "order 1 regular poutine and get one free, order 1 falafel and get one free". So, I addition to 1 Royal Kabab Plate and 1 mixed Shawarma plate, I order the poutine and the falafel. I didn't get the free one of each. Neither Doordash or Jesrulem Shawarma gave me a solution, after I called them. Each one, Doordash and Jesrulem Shawarma, were blaming each other and telling me to call the other. I, the customer, didn't get what I ordered, and because of the calling back and forth to Doordash and Jesrulem Shawarma, I ended up eating my food cold. I am very disappointed with the customer service provided by both, Doordash and Jesrulem Shawarma, for not being able to resolve the issue and comply with the offer and get me my free poutine and falafel order. To fix this really bad impression and experience, the least the Doordash and Jesrulem Shawarma could do, it's to provide me with the same exact order, with my additional free poutine and falafel, so I can eat it warm with my partner this time, as it's meant to be.”

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Posted 1 week ago

“I never received my order. I sent this and many other texts and calls and emails to DoorDash and the restaurant: —Greetings again, You sent this after the driver said that he handed me the order: "Your Dasher, Abhishek, has confirmed that the order was handed to you. Please reach out to Abhishek at +1717_______ if you haven't received it." He lied. I did not receive my order, he left it in a public lobby as you can see in the image Abhishek sent me below. I had explicit, easy to follow instructions in my order and sent to his phone and your number on how to get to my door, which is on Princeton Avenue. I'm out $59.40 and I gave him a $10.00 tip, hoping that he would follow the delivery instructions. DoorDash is fraught with problems, people are talking about how often their orders go missing, arrive cold or sampled. I don't know how else to let you know about this incident. I've emailed, texted and called the restaurant, Mill Valley Kitchen. At the very least, revise Abhishek's tip to zero—$10.00 was way too much for Abhishek doing nothing.”

DoorDash 1 star review on 22nd November 2025

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Posted 1 week ago

“Ultimamente no contestan el telefono y han puesto nuevas reglas para no reembolsar los reclamos”

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Posted 1 week ago

“Don't waste your time and money on door dash .they are just accepting your order bt don't have driver for delivery.”

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Posted 1 week ago

““I usually like to take care of things myself, but I hit a point where I really needed some expert help. That’s when a friend told me about xwaxt.com, and honestly, reaching out to them was one of the best choices I’ve made. From the very beginning, their team was responsive, understanding, and truly dedicated to finding the right solution. They made everything so much easier and handled the situation with great care and professionalism. I’m genuinely thankful for their support and the excellent results they delivered.”

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Posted 1 week ago

“Awful! First order misdelivered with a photo of some other place (not the delivery address) and when I reported it DoorDash had the nerve to deny a refund or credit. Customer service is terrible. Avoid like the plague!”

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Posted 1 week ago

“All work was carried out with great care.”

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Posted 2 weeks ago

“All work was carried out with great care.”

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Posted 2 weeks ago

“The absolute worst customer service. The customer reps absolutely DO NOT care about customers. They don’t value customer services nor do they understand without customers they wouldn’t have a business. I moved on to another delivery service. I will not recommend this company to anyone”

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Posted 2 weeks ago

“They denied to give me a credit or refund when a dasher on a motorcycle delivered our cold pizza that was not properly sealed or in a bad to protect it from the cold 40 degree weather. I was a faith customer every day just about I was always placing orders because I work from home and have a family. I was spending $200 plus on orders. When they denied me twice for my order and no reason and when I called they told me that they don’t have to refund or credit anything no matter the amount. Very unprofessional and careless. I even recorded the rude customer service just in case I plan on taking it further. It’s the principle of it. Deleted my account. Will only order and pick my own food up from now on. Things happen for a reason and I hope all the customers they have wronged will come back on them and they get no business and hope vendors and restaurants stop doing business with them. Never again, you got one time with me!”

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Posted 2 weeks ago

“They canceled my order because they said they couldn’t find a dasher. BS!!! I left a $35 tip! My staff got no lunch today. I ordered this morning for 1:10-1:30 for 7 people. Cancelled my membership!”

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Posted 2 weeks ago

“Had to cancel a order yesterday due to a death in my family and I was not refunded any money or compensation it was over a 80 dollars told me in other words we can’t help you my whole family will never order anything again because of poor customer service I guess they needed the money that bad”

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Posted 2 weeks ago

DoorDash is rated 1.3 based on 24,380 reviews