DoorDash Reviews

Name: DoorDash
Rating: 1.36

1.4 Rating 19,517 Reviews

8 %

of reviewers recommend DoorDash

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Metrics

1.4

Based on 19,517 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 3rd December 2023

1591

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waited over an hour only to be told there were no drivers available. Terrible customer service. Delivery was 1.9 miles on a $50 order.”

Helpful Report

Posted 1 week ago

“I cannot believe that Door Dash allows their delivery drivers to smoke in their cars. You provide the worst service ever. I had a PetSmart order delivered tonight by DoorDash, and the whole order is garbage thanks to the driver smoking. When PetSmart contacted DoorDash, their answer was that they cannot stop their delivery drivers from smoking in their own cars. Well, I can say I will never use DoorDash again. This happened a couple years ago and their response was quite different than it is now. They used to have a zero tolerance policy for smoking while delivering. Thankfully, Pet Smart did the right thing and refunded my order, but the problem I have now is some of the items I ordered are sold out. Maybe they should contract with another delivery service if DoorDash refuses to change their ways.”

Helpful Report

Posted 1 week ago

“Every time I have ordered from Door Dash there were items missing from my order. I just ordered and was missing one meal. Got a credit and had to reorder, which cost me an additional $6. I never have this issue when I order from Uber Eats. Last time I'll ever use Door Dash. I keep trying to give them another chance, but it never gets better.”

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Posted 1 week ago

“Overcharged for one order. Charged for two orders”

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Posted 1 week ago

“Horrible. Delivery hours later. Horrible service.”

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Posted 1 week ago

“Purchased $100 gift card as a thank you gift for a friend. When she attempted to use it received notification that it had already been redeemed. Someone apparently stole the numbers somehow. Went back and forth with DoorDash. Was told there was nothing they could do. Will never purchase another gift card or use this service again. Bad customer service!”

Helpful Report

Posted 1 week ago

“My son put in an order for liquor. He's 21. Dasher shows up, she's telling me I need my ID though his is already uploaded to DoorDash. I told her it wasn't valid and wouldn't go through, she did it anyway. DoorDash cancelled our order, keeping $104 and the Dasher keeps the booze. They're just a scam.”

Helpful Report

Posted 1 week ago

“Sucks...don't do it. They won't give you any work unless your a top dasher unless you schedule ahead of time...it's quite a joke..spark is better!! Wayyyyy better!!!!”

Helpful Report

Posted 1 week ago

“OK, so i had 2 orders same time, so i understand this could be confusing, but you delivered 1, did not deliver the other...luckily the one you delivered was the $131 one, but no biggie, i'll just call your customer support. hahahahah you gotta be kidding. they ask me to provide a photo - i asked how do i give you a photo of what i didn't get - then they tell me they are escalating it to their 'resolution team', because i guess resending what i paid for is too hard... so i go along and wait for the email (an email, you're kidding) and get this: You recently reported an issue with your DoorDash order. Based on the details you shared, we escalated your case to a specialist on our team for additional review. We're following up to let you know that we've concluded our review and have made the decision to deny your refund request. We recognize that you may be disappointed by this outcome, but we based our decision on a comprehensive analysis of all relevant factors, including the full details of the order, the details of your refund request, and your overall account history. While we could not fulfill your request this time, please rest assured that we'll continue to work to improve our process to ensure you'll have a great experience moving forward. Sincerely, DoorDash Support Soooo... no food, no money. Nice, nice...”

Helpful Report

Posted 1 week ago

“Never use this company. They steal your money and customer reps are rude. Dasher said he would not deliver my order even though I tipped him. Support said it was my fault because I had a c section. I’m reporting to more people and filing a suit”

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Posted 1 week ago

“Your company is messed up! You can advertise peak pay, and then it changes overnight. After your workers are counting on it. That's BBB stuff.”

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Posted 1 week ago

“The same trash everyone else deals with. Missing orders, lack of accountability, etc. You can't escape them even if you don't order from them because some businesses use them for their delivery. So congratulations, Panera Bread - I will never use you again because you use this hemorrhoid of a company that is DoorDash.”

Helpful Report

Posted 1 week ago

“Didn’t receive half of my order and have been waiting for a refund since September! Ridiculous!”

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Posted 1 week ago

“When ordering anything find out who is delivering. If it is door-dash do not order. These drivers can not find an address or care not to. You’ll receive a text they’re on their way and then a text it has been delivered. I have sat on my front porch waiting with NO delivery made. I’ve had to have repeated contacts to receive a refund after involvement with the business partner. I would rate a zero if possible. These drivers need to learn how to read a map. If language is a barrier....Doordash should provide interpretation as needed. If delivery is expected by Door-dash either pick up yourself or order from a different enterprise.”

Helpful Report

Posted 1 week ago

“Some of the rudest non customer centric delivery people who steel part of your order and then play dumb....Door dash quit hiring ignorant teenagers to deliver your food! It is killing your brand!”

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Posted 1 week ago

“I ordered food and not only did it take so long but out of no where when they went to the parking lot we lost our dasher and we had to get a new one waiting here for a hour after already getting one of our orders cancelled that’s it I’m going back to Uber eats🖕🏿”

Helpful Report

Posted 1 week ago

“I do not know if Rita's Cantina in Jersey Village, TX is mad at you or me. I ordered one order of beef fajitas for one person, and one order of chicken fajitas for one person. When I opened the containers I found only 4 small strips of beef and 4 small strips of chicken. That is pitiful. Ordinarily when I order in the restaurant I have enough of each of the orders to have another meal at home from the to-go leavings. I will never use Doordash again if this is how restaurants short your orders.”

Helpful Report

Posted 1 week ago

“Doordash has gone downhill. It is almost a guarantee that everytime you order through them something will be wrong. I personally have had dashers not show even though it says they are on their way. Items are constantly missing from orders. Receiving cold food is a huge possibility. Then when you ask for a refund, doordash puts up a fight over it. They're quick to take your money but not so quick to return it. They really need to figure it out.”

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Posted 1 week ago

“My daughter ordered food and signed up for free delivery ( it isn’t free , they charge you $9.99/ mo)The very first order might as well have been delivered by a horse and buggy it was so slow. THEY cancelled us because they said we were too far out. Well I was just scrutinizing my Credit Card statement and saw a Door Dash charge for $9.99. I called them and they stated, a door dash employee has been using my credit card to pay their monthly fee and I should cancel card. My bank charges a $10 fee to get a new card. So I asked the operator who was paying for that? She stated I would be responsible for it because I was canceling it , ok so if your company steals my credit card info to pay an employees delivery fee , and the customer service employee told me it was compromised by a door dash employee but I was responsible for paying for a new card. This company should be shut down immediately until a full accounting and audit of the company has been performed. I read where a driver admitted to getting orders wrong on purpose. If you own door dash stock , sell asap because it is going to plummet. Criminal and Civil charges to follow.”

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Posted 1 week ago

“Did not arrive. App has said order delivered but it NEVER arrived. Thieving person ate our dinner! Not impressed and never again!”

Helpful Report

Posted 1 week ago

DoorDash is rated 1.4 based on 19,517 reviews