DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,754 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,754 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 3 star review on 20th August 2026

2316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They don’t just get the job done; they do it with integrity and heart.”

DoorDash 5 star review on 15th July 2026

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Posted 1 month ago

“Missing items from order however DoorDash refuses to refund although it cost extra for the items, will never use DoorDash again!!”

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Posted 1 month ago

“The worst company that tries to make business is look bad not fulfilling orders, and blaming others”

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Posted 1 month ago

“ZERO STARS!!! This has been the worst customer service experience I've ever had. I spent $34 and received a refund of only $7. That is unacceptable. I had to throw the uncooked pink chicken and rice in the garbage that day. I paid $34 and ended up with nothing to eat. Shame, shame, shame! I will never purchase from this company again, and I certainly won't recommend it to anyone.”

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Posted 1 month ago

“Door dasher stole my food 😔 can't report it to Door Dash because I don't have an account it was through Papa John's”

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Posted 1 month ago

“DoorDash is very difficult to deal with when it comes to customer service. They have a hard time giving refunds when they are due and very difficult to deal with and having to always get a supervisor. I would prefer Uber eats or GrubHub over DoorDash zero stars.”

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Posted 1 month ago

“I would give zero stars if I could not only did I get hung up on by three supervisors when I simply wanted a refund because the food I received was spoiled when I talked to them through chat, they said they would refund me and said we apologize we’re not refunding you. I do have screenshots of that conversation. At least they are absolutely awful. Their prices are through the roof. If you really needed it that bad use Instacart or someplace else DoorDash is horrible and it’s nothing but a scam and I was a loyal customer for many many years never again.”

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Posted 1 month ago

“I have been robbed by doordash several times. They lie and won't refund your money after their dasher steals your order.”

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Posted 1 month ago

“DoorDash stole $23.61 from a canceled order that I canceled myself. The restaurant has their own delivery and I canceled ordered way before order even left the restaurant. I ordered at 9:30AM and canceled at 10:37AM. Myself, the restaurant and DoorDash confirmed order was indeed canceled and now all of sudden, the last DoorDash representative stated they don’t see order was canceled lol after me leaving BBB Complaint. What a joke they are and need to cancel DoorDash as a whole. After going back and forth all day, I just ordered from Uber Eats which I should have done in the first place and I received my order with no issues. DOORDASH I WANT MY STOLEN MONEY.”

Helpful Report

Posted 1 month ago

“Customer Complaint: Incomplete Orders and Lack of Contact OptionsI am writing to express my deep disappointment with the service I recently received. While the delivery driver was lovely, the overall experience was highly frustrating and unacceptable.The Issues:Repeated Incorrect Orders: This is the second time my order from Sudbar Woodgrove (Melton) has been incorrect. I let it go the first time, but a repeat mistake is unacceptable.No Direct Contact Number: I got a directly number that text me but didn’t reply back to my messages the shop has no number is available.Unhelpful I contacted your company door dash ask them to pass my number on no call and no response provided absolutely no assistance.Poor Integration with DoorDash: Because this was ordered via DoorDash, I expected support to at least pass my contact details to the store to resolve the issue, but this did not happen.Due to this complete lack of customer service and repeated order errors, I will no longer be using your company. I expect a response till waiting for both companies to explain If I could give 0 I would Rose”

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Posted 1 month ago

“They charge you $5 delivery fee and then you got to tip the driver and yet when items are missing from your order they do not refund you for the item or send a replacement and you don't get your money back so what's the point I rather just go get it myself or go without I'm done getting burned by doordash”

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Posted 1 month ago

“STOP LETTING DASHERS DOUBLE DASH WHEN YOU ORDER FOOD!!!! RETAIL IS FINE BUT WHEN IT COMES TO FOOD THATS UNACCEPTABLE. My food came cold so many times because you allow double dash. This is absolutely ridiculous”

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Posted 1 month ago

“THE WORST DELIVERY SERVICE EVER!!!! Drivers do not speak ENGLISH, so embarrassing for DD- food is never ever on time, food is cold, orders wrong, damn drivers can't read signs to find their way to the right place. IT IS A JOKE!!!!!”

Helpful Report

Posted 1 month ago

“Ordered from Wendy's. Cost was $77 and we never received the order. Called DoorDash and talked with someone in India I could barely understand. He said I would receive an email and refund. NEVER HAPPENED! I will never use their service again and will tell my story on every platform possible!”

Helpful Report

Posted 1 month ago

“I really don't like going through these people. Every single time I order hot food it shows up cold. And yes it's their fault. As they go to wool worths ever single time. Tonight they went to the bottle shop then messed around in wool worths. My order showed up 40 minutes after they picked it up as they were to busy fitting it 5 different orders. I much rather Uber at least they have the respect to bring food hot!”

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Posted 1 month ago

“DoorDash has been horrible. The dasher was rude, delivered my food to the wrong address, and then acted like it wasn’t their fault. When I called DoorDash customer service, they didn’t fix the problem. They claimed they refunded me, but they didn’t — I feel completely scammed.”

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Posted 1 month ago

“Ordered on July 2, 2026, selected “hand to me,” delivery person left food on the ground, didn’t knock/ring bell, just sent delivery photo after leaving and at 7:25 pm, DoorDash apologized and said a refund of my total order would be processed in 24-48 hours. Today, July 6,2026, I have not received a refund and was told only a portion of my money would again be processed in another 24-48 hours. I’m being punished for bad delivery service and I don’t think it’s fair.”

Helpful Report

Posted 1 month ago

“I ordered food off DoorDash and the restaurant made my food super spicy although I specifically ask the food not to be spicy. I called the restaurant and they admitted sending me the food spicy (the food costed me $92~ so i called DoorDash to inquire a refund, mind you i am a DoorDash member. The team accused me of doing this before (which i never did) and when i asked when i did it, they refused to tell me when i did it. I asked to speak to a supervisor who also refused to give me her name, she credit me $30 to my doordash account which i don’t want because after this treatment i do not want to order from DoorDash ever again i kindly refused the credit and they already gave it to me. The team treated me very poorly and the service was trash. They will not listen to you and DEFINITELY will not make it up to you. I asked to cancel my Dash member pass and they seem they gladly did. I was left with zero respect. And they never told me or gave any explanation as they accused me of “doing this before “ they never gave me an answer. They will accuse you. Save your money and go to Uber as there services are amazing.”

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Posted 1 month ago

“My girlfriend is lactose intolerant and we received food that had dairy in it so she couldn't eat any of her order. They gave us $1 refund. You literally just robber me and made me pay for the wrong order which she physically can not eat.”

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Posted 1 month ago

“My last Dasher was Jeanette walk she was very fast with my order very polite and kind and I feel like she went above and beyond so I wanted to say she was awesome and anytime I ordered from Door dash I will make sure I request her!! Alex Brown”

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Posted 1 month ago

DoorDash is rated 1.3 based on 24,754 reviews