DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,820 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,820 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 4 star review on 16th October 2026

2317

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Door dash took me for over 85 dollars and refused to do anything for me. I’ve spent thousands with door dash over the years. Shame on them. I’ll be trying Uber Eats or post mates from now on.”

Helpful Report

Posted 1 month ago

“New Dashers to Door Dash- RUN!!!!!!!!!!!!!! I joined Door Dash as a Dasher in June 2026, and I am still waiting for my new Dasher Welcome Kit. I have contacted Door Dash over 20 times about this issue and all I have received are LIES!!!!!!!!! They keep promising to get the kit sent to me and NO RESULTS! All communication has been started by me, and I have only received platitudes from Door Dash!!!!”

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Posted 1 month ago

“Worst food delivery service ever. They don’t take accountability of their errors. Horrible. Stay away”

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Posted 1 month ago

“Dependable, knowledgeable, and always a pleasure to work with.”

Helpful Report

Posted 1 month ago

“I ordered McDonald's through DoorDash a few days ago using a promotion that included a free item. When I checked out with Apple Pay, the total was correct and reflected the discount. However, after the order was completed, I reviewed the receipt and noticed that I had been charged for the "free" nuggets after all. I contacted DoorDash support expecting them to correct what appeared to be a clear billing error. Instead, I received a response three days later stating that the order was not eligible for compensation. No explanation, no resolution, and no accountability. Charging customers for promotional items and then refusing to fix the issue is unacceptable. Based on this experience, I would recommend avoiding DoorDash and using Uber Eats instead, where customer service has been much more reliable in my experience.”

Helpful Report

Posted 2 months ago

“I ordered DoorDash they sent it to the wrong address when they arrive to the wrong address they gave my food to the wrong person that did not provide the code that was supposed to be provided when I told them about the situation and that I spent over $100 and did not receive my food. They told me there is nothing that they could do and did not refund me any of it.”

Helpful Report

Posted 2 months ago

“I been a dasher for almost 2 years. Half time in LA with car. Last 6 months in NYC on ebike. It's crazy I don't know what's worse. Driving for them or ordering food. Always late. No refund so if delivery guy gets lost or is late. You don't get cash back . Customer service is the worst. They tell you to do things. And that's exactly what you just did and they tell you do it again and again. They don't get it. You tell em it don't work. Still they stupid”

Helpful Report

Posted 2 months ago

“One of the least helpful support conversations I've maybe ever had. I'm going to think twice before using DD again.”

Helpful Report

Posted 2 months ago

“Door dash sucks I placed a order and the amount was $17.00 the driver stated that she couldn't find my work place so I sent her pictures of my work place and she closed out the chat and all door dash wanted to do was give me $5 back they are pimps I'm not using a service where they won't honor the customers”

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Posted 2 months ago

“Dasher went above and beyond and communicated politely and brought everything on time”

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Posted 2 months ago

“Anytime I place an order, I am unable to make ANY custom changes, and I don't mean anything detailed, just no ice in my drink or something similar. The bottom portion where these requests should go is completely grayed out, and no changes to the prompt can be made. It states instead that I have to call the restaurant to make special requests. The fact is that you cannot make special requests if you can't get the restaurant on the phone, which is impossible during a rush. When I called DoorDash, I was told that there isn't anything that they will do about it because the problem is the merchant. But if I call the merchant, they say it's a setting that's decided by DoorDash. Nobody is willing to fix anything, and everyone just passes the buck. I've now cancelled my DashPass subscription permanently.”

Helpful Report

Posted 2 months ago

“Dear public who use doordash for delivery, be aware they have a poor customer service there, I didn't receive a refund for a order I never order , next thing I call them and they said that they make a decision not pay me, be aware not to trust this company.”

Helpful Report

Posted 2 months ago

“My ducking driver went to a whole another house with my food these bastards only gave me $9 out of $37 ordered right after another and got it in hand on time stick to ubereats yall”

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Posted 2 months ago

“Order arrived fast giving you 3 stars driver didn't ring the door bell so didn't know it came lucky found it by accident and they automatically tip them selves which is okay except I would have given the driver more than they took but what gives them the right to do that it was my first and last time using doordash”

Helpful Report

Posted 2 months ago

“Chipotle in Mayfield Hts. Ohio delivered by Door Dash less than 1 mile from the source. Glass full-sized Coca Cola bottle was open and poured out all over the meal. Why was this bottle open in the first place? Upon delivery, the entire $30 meal was ruined by this terrible packing trouble. The incident was reported within 24 hrs and a response from Door Dash never came. The incident was again reported 48 hours later. Door dash claimed they couldn't refund due to 24 hr rule. They just ignored the first report and avoided having to refund the mishap.”

Helpful Report

Posted 2 months ago

“doordahs doesn't vett employees. They steal orders and charge customers. Door dash confirmed on a call the dasher that stole my order had a history of not delivering orders and they still refused to refund me for the order I never received.”

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Posted 2 months ago

“Pizza came a hour late cold”

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Posted 2 months ago

“Dasher was an hour late with my food (from Outback Steakhouse in Clermont) and his explanation, in broken English, was that he was not from the area, didn't know the streets, and his gps was not working. Where does Doos Dash get these people?”

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Posted 2 months ago

“On time , very nice , friendly young man!”

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Posted 2 months ago

“i had to deactivate my account cause doordash only wants to refund you what they want. then they want to give you credits instead of your money back. i paid 5.99 plus tax for my baby kids meal from wendy's that never showed up with the rest of the food. they gave me a 1.47 credit which they did not want to give cause they said the food was weighted and showed all of it was together. dasher did not speak enligsh and was no help. i have had to many problems with doordash and not receiving my food or it was made incorrectly to only lose out on money.”

Helpful Report

Posted 2 months ago

DoorDash is rated 1.3 based on 24,820 reviews