DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,484 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,484 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 16th February 2026

2313

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered $120 breakfast from Perkins. Ordered 6 muffins. Never got our muffins.”

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Posted 1 month ago

“They’re not only experts in what they do but also people you can truly count on.”

DoorDash 1 star review on 24th January 2026

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Posted 1 month ago

“When Trying to order pizza just 1 km away my order was 48.00 on the website my pizza was supposed to be 45.00 when checking out it was 48.00 52.00 total before tax 13.00 fee + tax 7.00 delivery fee 7.00 driver tip automatic $20.00 to deliver a pizza 1km outragous I did not Order What a rip off and sneaky Would never trust a company like that”

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Posted 1 month ago

“I had several awful experiences. My order was never delivered, and the dasher submitted photos of unrelated locations. Despite this, DoorDash refused to issue a refund. I specifically asked the dasher for my PIN, yet the system allowed the delivery to be marked complete without it. The customer service was unhelpful and felt automated, offering no real support. Very disappointing service and confusing app design. I even contacted the CEO on LinkedIn to explain what happened and how badly users are being treated, but he completely ignored it.”

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Posted 1 month ago

“The slittiest app to work for literally use any other company insta cart,uber eats, grub hub any honest company that wants to be there and help there drivers but most importantly there customers… Just a totally disgrace app should be removed from the App Store and the creator need to try again or not actually”

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Posted 1 month ago

“I wish there was something less than one-star reviews. This is the poorest service I have received in ages. The cake I ordered was not delivered. Soon after I got a notice of delivery, I called three times to alert them that I had not received the order. I had to deal with poor communication issues from the service reps, and also blatant disregard for the situation at hand. I also requested that they either reach out to their courier to confirm where the delivery was made, so it could be rectified, or send pictures of the delivery location. The last person I spoke with said they have a standard policy not refund or follow up with the courier about the missing delivery. They couldnt even explain why!”

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Posted 1 month ago

“I’m placed an online order with DoorDash. My food was picked up yet. The driver canceled my order and I received a text that the restaurant was unable to “fulfill my order” and when I spoke to the restaurant in actuality, the driver had picked up my food and then canceled my order. Therefore stealing food and inconveniencing the customer.”

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Posted 1 month ago

“A highly experienced and dependable professional who offered clear direction and delivered effective results from start to finish.”

DoorDash 1 star review on 19th January 2026

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Posted 1 month ago

“I live in an apartment and am 83 years old. DoorDash dropped my groceries between doors at the from of my building and I had to carry them inside and up to my apartment on the sixth floor myself. Will never use them again.”

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Posted 1 month ago

“I have never received my pizza order correctly its either the wrong order or the dessert brownies are always missing. Doordash is a total joke.”

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Posted 1 month ago

“The worst app I have installed. They stole from me. I ordered from Aldi. The delivery person stole one bag with 10 products, and they only gave me $12 back. They stole $80 from me.a”

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Posted 1 month ago

“DoorDash is trash. I often deal with issues related to missing items, and bare minimum assistance in return. However, today I ordered pick up 40 minutes ahead form a restaurant and when I arrived, they had the "open" sign off and informed me that they had not even started on my order. So, when I asked them to cancel it, they told me I had to do it myself and DoorDash pretty much told me they would not refund me anything due to the order cancelation since the store was already preparing it. Mind you they just told me they hadn't started on ANYTHIING. And they pretty much refused to give me my money back after canceling my order on their end without my permission. It was a waste of money and time. My last straw with DoorDash.”

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Posted 1 month ago

“They're not only highly skilled professionals but also genuinely trustworthy.”

DoorDash 1 star review on 14th January 2026

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Posted 1 month ago

“If i could give a one I would. First time ordering and the delivery was not successful plus I talk to the delivery and got hung up a few times. Paid for meal that never was received while i was at work. Horrible and I will never order from here again. I have a car. Dont mess with this company. Rate 0000 if I could.”

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Posted 1 month ago

“I use Uber most of the time but decided to try DoorDash. I received the wrong order. Both the food and the receipt on the bag were incorrect and not even close to what I ordered on the site. I responded for help immediately. The only response I got is my asking for help was rejected. Based on what? I got the wrong food, simple as that. I could not find any customer service to call. Scam at the least. No one reviewed my request. Uber always takes care of this and give effort. Unbelievable. Never again.”

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Posted 1 month ago

“Ordered food from Aldi .I was told it was ready to be delivered 10 minutes later I was notified it would be delivered from another store.They then cancelled the order all together.My last order was supposed to arrive on the same day but I didn’t receive it until 24 hours later.Not good enough.I was given a credit but I’m reluctant to use it due to your atrocious service.”

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Posted 1 month ago

“I ordered subway paid for combos didnt get anything but the sandwiches. There is a phone number under the help tab nobody answers. As a personal shopper for online customers I pride myself on making sure my customers get exactly what they ask for at the highest quality. What's the purpose of being an online company but not caring about the customer. If you're not concerned with if a customers gets the product they are paying for at the highest quality from your company then what is the purpose of being an online company. Your customers are what keeps and makes the company run.”

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Posted 1 month ago

“Yesterday I did a double dash order around 10 for checkers and dollar general. It took almost two hours for both to be delivered. Then the dasher Jose told me they sent him to checkers first. So my order sat in his car with no seal in the bag. Spent $22 for the whole order to be cold and ice had melted in the soda. Doordash only issued $6 credits out of $22. I'm livid cause my whole order was cold and not eatable. I sent in photos and everything. I am highly upset with the outcome. When my dash pass is up I'm done with doordash.”

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Posted 1 month ago

“YOU GUYS SUCK BAD. YOU NEED TO START CHARGING THESE DIFFERENT PLACES FOR EITHER NOT DOUBLE CHECKING ORDERS OR SOMETHING. IM TIRED OF NOT GETTING WHAT I ORDER AND YOU GUYS SUCK SO BAD ON YOUR OWN CUSTOMER SERVICES. I ORDERED TODAY AND DIDNT GET EVERYTHING. POPEYES SUCKS AS WELL. I JUST WANT MY MONEY BACK FOR A SHRIMP TACKLE BOX THAT I DID NOT RECEIVE AND PAID FOR IT.”

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Posted 1 month ago

“I swear got the sickest nastiest food poisoning throwing up all night long. It was terrible. Never ordering again”

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Posted 1 month ago

DoorDash is rated 1.3 based on 24,484 reviews