DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,820 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,820 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 4 star review on 16th October 2026

2317

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are in N Myrtle Beach, we ordered Chinese food from the China Driagon to be door dashed. Our food did not arrive so I called drive her name was Jasmine. She stated she went to the door but this was not the truth because we are outside the door. I called the drive several times and she hung up the phone each time. This is poor service and I will not be using door Dash again”

Helpful Report

Posted 1 month ago

“I had a McDonald's order that was delivered through Doordash and the delivery driver only delivered half of the order. I spoke to the delivery driver and she acknowledged the mistake. I also reached out to McDonalds and Doordash regarding my missing items. I was told by representatives that a refund request had been submitted for my order and that I would hear back in 4 hours. That never happened. Now I have to dispute this charge with my bank. Doordash apparently likes to rip off their customers. I am not using their service anymore.”

Helpful Report

Posted 1 month ago

“Door is the worst company please use grub hub or Uber Eats ,the dasher came and told us he gave our food to someone else,we never received our order and The useless customer service reps refused to refund our money”

Helpful Report

Posted 1 month ago

“Dasher Rajesh is a terrible dasher. He came 1 1/2 hours late. Didn’t respond to 4 text messages and 2 calls. Tried to say it was delivered and reported it as abandoned. Through all of this, I couldn’t rate the dasher but he was terrible. Door dash, we are done!”

Helpful Report

Posted 1 month ago

“My girlfriend ordered food to my house because I was busy working and the driver never delivered the food, she called the driver and didn't speak any English, he also just kept hanging up on her, she called customer service and they said the driver left the food at a light pole on a busy street about a mile away and they only offered a refund of 10$ on a 48$ order. These guys are clowns! We will never order through them again! Very disappointed”

Helpful Report

Posted 1 month ago

“I had burnt food and dried out food from a restaurant and DoorDash did nothing about it they r so unprofessional and if anyone wants order through them plz don’t they don’t care about the quality of any food and about u getting sick bc of that I am not satisfied at all”

Helpful Report

Posted 1 month ago

“I ordered food from a Kosher Restaurant to be delivered to a regular restaurant where I was hosting a party. DoorDash delivered a $70 fish & veg dinner and left it outside the restaurant's door. After over 45 min on the phone, twice, with multiple excuses to put me off, when they're excuses were groundless, they still refused a refund. I would like to give them a 1/10th star rating. Never again will I use DoorDash.”

Helpful Report

Posted 1 month ago

“When I’m trying to order something and I don’t like a particular thing on that order, it won’t even let me change it. For example, my son is allergic to cheese so when we order a burger, I don’t want the cheese on it, but it won’t even let me choose that option to me that’s not right.”

Helpful Report

Posted 1 month ago

“Doordash was fast but when delivering I marked meet you at the door. I was assuming they would of knocked. No, he put the food outside our hotel room door and left. Anyone could 9f walked off with it. Luckily we could watch the tracker.”

Helpful Report

Posted 1 month ago

“Food was dropped at a different address like always !!!! And then the dash support is a machine she keeps saying sorry there is nothing I can do on my side .”

Helpful Report

Posted 1 month ago

“Would give less if possible. Repeatedly had issues with dashers- most recently my food was dropped at a random location after my husband went outside to meet them. Support kept trying to short my refund and only give 7 when my order was 30. Furthest i got from online support was an escalation for review. When I tried calling they only issued $15 doordash credit. It is the worst for customers. Especially when there are so many lazy or rude dashers.”

Helpful Report

Posted 1 month ago

“I had an order from Coco Shrimp that sat in the Dasher's car for an hour.because he was directed to pickup and delivery another order after he had already picked up my order, apparently because he had piked up mine early. The Shrimp were at room temperature and the Salad was warm and wilted. I tried to go to the customer complaint section in the app but apparently this does not fit in the complaint category.”

Helpful Report

Posted 1 month ago

“I paid a yearly subscription starting almost 2 months ago. Today, I tried to order a small container of veggie oil and a small package of sausages. The food total was $10. After the delivery fee of $3, and a service fee $15, my grand total was almost $33!!!! This is 3 times over the amount of the actual food being ordered!!! I of course, immediately left the site and just went to the store myself and also noticed the food I was trying to order was also cheaper at the same store!! Door dash not only upped the price of the food, but wanted almost twice the cost of the food just as a service fee alone!! Absolutely ridiculous! I canceled my yearly subscription, just to be met with another thing saying I still have their service for a year, and no refund for my subscription!!!!! Why would I continue to use a service that is going to charge such high fees on a small order?! So now, I STILL have doordash for a freggin year, but they want ridiculous fees on top of that for using their service!!!! Im so done! Also, customer support, which i waited over 10 mins for them to finally pick up, were completely useless!! Nothing resolved at all!”

Helpful Report

Posted 1 month ago

“Why let a place prepare your food if no dasher is assigned? The food sits in a designated area until a dasher comes to get it that could be up to 40 minutes in some cases. You had to reduce driver pay because you aren’t making enough money anymore.”

Helpful Report

Posted 1 month ago

“Worst experience with dasher.”

Helpful Report

Posted 1 month ago

“People who drive for this company should have a small clue of where they are delivering if delivering to another business why dont they know where they are going do they not have common sense hey I dont know that place let someone else make that drop off”

Helpful Report

Posted 1 month ago

“Door Dash has a “to bad for you” attitude. Keep your expectations very low to avoid disappointment.”

Helpful Report

Posted 1 month ago

“DoorDash driver did not deliver my order. Customer service doesn’t want to be responsible for their employees and would not refund me my money. Will never use this service again”

Helpful Report

Posted 1 month ago

“I spent 40 minutes on the phone with AI before getting a human being, and then was told that it was too late to get my refund as the order was being made. It was too late because AI held me on the phone for 40 minutes. Then the human I did talk to put me on hold because I was “too upset” and I asked him to stop reading off a card but he wouldn’t. When I got to the manager, who I didn’t ask for, she also was reading off a card and offered me 5 dollars. The refund I was looking for was $40.67. Not $5. Horrible customer service and please don’t get this”

Helpful Report

Posted 1 month ago

“I recommend steering clear of DD. They have inflated fees. It took almost a year before I realized they were taking an extra $9.99 a month off my debit card.”

Helpful Report

Posted 1 month ago

DoorDash is rated 1.3 based on 24,820 reviews