DoorDash Reviews

Name: DoorDash
Rating: 1.33

1.3 Rating 23,628 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 23,628 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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2281

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BEWARE - I have been a longtime and frequent user of the service but have recently noticed a disturbing trend. Mistakes happen and time was when a dasher made an error and delivered your order to the wrong place - DD just placed a reorder to correct the issue. Now they put the issue through a 24-48 hour review process - the customer support is all off shore. This latest incident I experienced involved a near $70 order that left me without the food and refusal of support to issue the refund. I know look for ANY delivery options other than DoorDash and will never use them again.”

Helpful Report

Posted 6 days ago

“I placed an order at 8:00 and it was supposed to be a 30 min delivery ended up being 10:00 still no order then they decided to cancel my order”

Helpful Report

Posted 1 week ago

“Doorbdash refuses to give me the address in wich my stolen order was delivered to. They say do to privacy. You clearly didn't care about my privacy.”

Helpful Report

Posted 1 week ago

“Terrible service I will never order through them again never”

Helpful Report

Posted 1 week ago

“So the business I ordered from gave a discount for an order delivered, by Door dash. That discount was not passed on to me the customer but was absorbed by Door Dash! It represented 25% of the total order. So DD just absorbs those discounts. Not okay. Will not use this service any more. Also extremely difficult to contact customer service. PS would not let me upload photo of the bill”

Helpful Report

Posted 1 week ago

“Doordash might have higher prices, and take longer than expected sometimes but, in my experience, they always make it right if I have any issues. Because of this, I will continue to support doordash.”

Helpful Report

Posted 1 week ago

“Ordered from cousins subs, delivery Thur door dash, driver somehow got wrong address, I never received my order, driver cancelled my order, door dash refused to give me a refund, they just took my 30 dollars, I will never, ever order Thur door dash again”

Helpful Report

Posted 1 week ago

“They’re scammers. Get your funds back gmail in my bio”

Helpful Report

Posted 1 week ago

“What a terible customer service , I had balance paid by my company. I tried to use it and payment kept failing. customer service kept transferring me saying its not their problem”

Helpful Report

Posted 1 week ago

“DOORDASH SCAMMERS: I had a terrible experience with DoorDash. I placed an order testerday, and it was marked as delivered—but it was sent to the wrong address. I never received my food. I contacted their customer service and explained the situation with evidence, but they refused to refund me and closed the case without resolving anything. This is unacceptable and shows a complete lack of accountability. I will not be using DoorDash again and recommend others be cautious when ordering, as you may not get your food—or your money back.”

Helpful Report

Posted 1 week ago

“The worst ever…just don’t do business with them.”

Helpful Report

Posted 1 week ago

“Placed an order on May 3 2025. Order marked complete but was NEVER delivered. Contacted customer service, they would not contact driver to see where food was left. I did NOT receive a text with picture showing delivery. Customer service said they were sorry but there was nothing they could do and would not refund money or offer any other way to resolve issue. This was my first and last time ordering with this company. I strongly encourage everyone to NEVER order from this company!!”

Helpful Report

Posted 1 week ago

“Worst company ever, DoorDash is complete trash. Hires the worst drivers and customer service isn’t even in the United States. I’ve had countless orders either stolen from me or completely ignored.”

Helpful Report

Posted 1 week ago

“Didn't follow delivery instructions, supposed to knock at door and hand to me, food left at door(after I looked in boxes, tossed is more appropriate) and was missing a pizza. Pretty bad with delivery charge and 20% tip and still get sh*tty service. Called customer service and they blamed it o mm Casey's and didn't say anything about not following delivery instructions. Had to drive back to store to get the rest of my order, total BS and will NEVER use again”

Helpful Report

Posted 1 week ago

“I like the convenience of having door dash. What I don't like is the service fee door dash charges for their services but pays the drivers less for a delivery fee. How is the system making more money then the driver doing the hard labor.....”

Helpful Report

Posted 1 week ago

“My order never showed.”

Helpful Report

Posted 1 week ago

“Horrible customer service … on hold for over 30 minutes before I hung up!”

Helpful Report

Posted 1 week ago

“The order was late, the food was cold, and DoorDash's response was basically "too bad." Cancelled my subscription.”

Helpful Report

Posted 1 week ago

“I made many deliveries for doordash and one delivery was a cash pickup and doordash deducted all of the money for my account to pay for that dash. So I basically did that dash for nothing and the following day I doordashed for $18 and they took that as well. I will never doordash for this company ever again”

Helpful Report

Posted 1 week ago

“Ordered and typed in my delivery address to my work because I don't have a vehicle. I paid for food and made sure it was on delivery. When food was ready it told me to go pick up my order. I contacted customer service being I needed it delivery and they tell me they can't do nothing about it and that I wouldn't be refunded for it. Yall are a bunch of scams that steal money. I will never use this company again”

Helpful Report

Posted 1 week ago

DoorDash is rated 1.3 based on 23,628 reviews