DoorDash Reviews

1.4 Rating 19,589 Reviews
8 %
of reviewers recommend DoorDash
1.4
Based on 19,589 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 20%
Accurate And Undamaged Orders
Greater than 68%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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DoorDash 1 star review on 10th December 2023
Olena Blaze
DoorDash 1 star review on 10th December 2023
Russell Koerner
DoorDash 1 star review on 10th December 2023
Nehemiah
DoorDash 1 star review on 10th December 2023
Nehemiah
DoorDash 1 star review on 5th December 2023
Hadiya Babar
DoorDash 1 star review on 5th December 2023
Hadiya Babar
DoorDash 3 star review on 4th December 2023
Tyler
1599
Anonymous
Anonymous  // 01/01/2019
I had to start my own investigation about this business after so many orders not being delivered. My husband and I are a handicapped couple and we began utilizing this service in 2019,after we were discharged from a nursing facility and between both DoorDash accounts, we’ve spent over $3,239, as of November 3,2023. I started a journal to document the orders placed and the orders not delivered. This business was started by two founders, Mr. Lang and Mr. Tang. The headquarters that was located in San Francisco was permanently closed, so it doesn’t exist. The founders became billionaires by stealing from Americans. What billion dollar business doesn’t have a headquarters office? I think a Ponzi scheme is going on and it has to stop!!!!!!!!!! I personally would love to see the two founders charged, arrested, and prosecuted to the fullest extent of the law!!!! And I’m going to push until they’re charged!!!!!!! I mean when you’re not able to cook for yourself or drive, you look at your options and utilizing this food service seemed to be our best option, but after years of being taken advantage of, time and time again, you get tired and you need an understanding, so you have to find it yourself, and this is what I’ve found…….
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Posted 4 days ago
Terrible company. Don't bother working for 11 dollars an hr minus gas and wear and tare and your vehicle. Uber eats is much better then these clowns.
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Posted 4 days ago
Placed an on-line order through the chick fil a app. William P kept my in the loop regarding my order. My order was received on-time. Thank you.
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Posted 4 days ago
Website is a dysfunctional mess. Customer service refuses to do anything to help. Do everyone a favor and go out of business.
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Posted 4 days ago
i went to use doordash to order flowers. i place my order money was taken out of my account at the same time that the order was cancled. I thought it was just that specific company so i tried another location to order flowers from and the same thing happend again. The reason i was told it was cancled was due to the the vedor i was ordering from. I spoke with both of the vendors and they were waiting on orders and dont understand why the order was cancled. Its sad that Doordash is quick to point fingers instead of thaking ownership! On top of that how are u going to take money for a purchase but decline it at the same time! Bad bussiness all around period! Do better!
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Posted 4 days ago
As both a dasher and user of their services I can say they need to look at what they are doing and make some major changes. Their dasher scheduling needs overhauled along with what they pay the dasher. The order side is crazy over charged on all food from them
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Posted 4 days ago
our dasher left our food at our neighbors, when my husband went to grab it the dasher acted like we were stealing it, snatched it from him and said he needed a PIN # or she would have to return it. the photo of the delivery is the neighbors porch, the dasher left with our Taco's and Door Dash reviewed and denied we should get a refund, I appealed and they still denied it. 32.98 someone enjoyed tacos but it wasn't us. We will never use Door Dash again.
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Posted 4 days ago
as a dasher they have no system in place to help the dasher example they will. send you to a foodcourt macdonalds instead f the one out side the shopping centre this take the dashers a extra 10 min , we do a RSA course then we have to scan the person licence , again this takes time , dont blame the dasher we dont get the support they need
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Posted 4 days ago
We ordered from Chili's and our food was cold I would not recommend to door dash Chili's for a while.
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Posted 5 days ago
My last two orders from door dash has multiple items missing. Door dash already costs extra to order and wants you to leave a larger tip with their pre selected options which I usually do just to have my orders messed up. The dasher can see if the 2 liter is missing when they pick up a pizza and if there is no extra sauces which was the first messed up order from little Caesar’s. Then tonight we ordered Wendy’s and didn’t record the $5 bacon cheese baked potato or my daughters apple slices with her happy meal. Not to mention the fries were ice cold. They offer credits but this is ridiculous.
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Posted 5 days ago
Today I ordered from Doordash. Like my last order, it had specific instructions to leave the order at my door. However, the delivery guy wasn’t ready to come up. He refused to come up. As I have a year old son who was sleeping, so I asked him to take the order back as I cannot leave him alone. Meanwhile I didn’t see my phone. There was a knock at my door and the guy was there telling he had a hip replacement surgery so he was asking. (Although all he had to do was to use lift and no stairs). I gave him my reason again that my son is sleeping and I couldn’t leave him alone. After eating my food, I looked up on my phone again and there was a message from the dasher that he isn’t my personal butler but a delivery guy who isn’t here to give personal favours. He messaged me this before coming up to my door but I didn’t see my phone at that moment. I replied to him that I have given specific instructions on the delivery portal. If you have issues with delivery then don’t pick my order. He kept on being inappropriate sending me love emojis, spicing it all up, not stopping and neither willing to accept his mistake. I reported this issue but guess what I received a warning that I was abusive and non-appropriate. Made my all day worse than before. To any single parent out there seeing this. Don’t order from doordash. They will blame you and only you. Don’t make yourself feel bad about this and avoid by not ordering from doordash
DoorDash 1 star review on 5th December 2023 DoorDash 1 star review on 5th December 2023
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Posted 5 days ago
They cancelled my order due to their app freezing then told me to reorder which I did from a different store and when I tried to get a refund for my original order which they decided to redeliver without my knowledge I refused it since I had already received my second order they said it’s being investigated and I will hear from them in 24 hrs they are stealing 40$ from me this is the last time I get screwed over by them. They deserve a class action lawsuit, this company has no ethics whatsoever
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Posted 5 days ago
Work for them a year and they terminated me for no reason the company make millions while the dashers make pennies
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Posted 5 days ago
DO NOT order from door dash, driver left our pizza at the wrong room doorbat the WRONG Hotel. only after phoning him, did he realize his error, even took a pic of the pizza (standing on its edge against the door at the WRONG hotel), caused its own issues! Door dash response, too bad! Received pizza cold They had no real response.
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Posted 5 days ago
This company is the only customer isn't right. I'm being denied a refund for not receiving half of my order. They claim they need to investigate. Investigate what? The store admitted they forgot the item, the driver stated he wasn't handed the item. Which confirms the item wasn't received. But the denied my refund and told me I have to wait to be contacted by the escalation department. This app is trash. I will be uninstalling doordash and spreading the word on how horrible they treat people when there order gets messed up. Just horrible! If I could give 0 stars I would.
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Posted 5 days ago
I have delivered 103 meals and I made $423.00 so door dash is about to be sued…they are paying under minimum wage.
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Posted 6 days ago
For the second time I was screwed by door dash!!! I ordered food from a local Thai restaurant and said the food would be delivered in about 45 minutes which is ok. However after an hour still no food. I got an alert the driver was on his Way to the restaurant to pick up the food! Really after 1 hour??? I tracked the driver and he did not move for almost a half hour! Almost 2 hours still no food!! Your company is the worst trust me I won't get screwed a third time. You don't even deserve 1 star!
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Posted 6 days ago
Overall, I’ve had a pleasant experience with DoorDash. Some things like dashers stealing food is out of their control. I do not think they should do business where the company delivers the food like Insomnia cookies. The company will take upwards of 2/3hrs to deliver even when I have tipped quite well. This has happened with a similar company and DoorDash says it is out of their hands because they don’t assign a driver to these orders. I also hate that I opt out of notifications and DoorDash is still sending me constant notifications even when all settings are off except to receive updates about my order.
DoorDash 3 star review on 4th December 2023 DoorDash 3 star review on 4th December 2023
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Posted 6 days ago
Dashers steals food and lies a lot . Half the time the person who delivers my food and the name is not the same person . I’ve never met a man named Veronica before . Scammers you pay $3 more for an order that you can go to the restaurant and pay the exact price for . I’ve had orders stolen so many times and they only keep offering credits . 🗣️ I DON’T WANT THAT I WANT MY MONEY BACK ON MY CARD
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Posted 6 days ago
We were missing an item from our order. The restaurant apologized and acknowledged that it was missing, but told us that our refund would need to go through DoorDash. DoorDash did not refund us for the item and denied our appeal. Here is their reasoning... Unfortunately, I am unable to provide any support or compensation with this issue due to our credit and refund policies. I recognize that you may be disappointed by this outcome, but DoorDash bases this decision on an analysis of all relevant factors, including the full details of the order, the details of your refund request, and your overall account history. So learn from our situation... don't use DoorDash.
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Posted 6 days ago
DoorDash is rated 1.4 based on 19,589 reviews