DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,380 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,380 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 5 star review on 19th November 2025

2311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered groceries and food on this app and the delivery people ate theives they mark the order as delivered and you are left with nothing. DoorDash customer service is non existent and will not refund you the stolen items.”

Helpful Report

Posted 2 weeks ago

“I would give Zero if I could. I had ordered Thai Fried Rice and a bunch of bananas, at St Paul on Tuesday. I get a picture of a bag, left on the floor outside the hotel's front door. When the hotel staff picked it and called me, there was a bag of opened chips in the bag, drinks I didn't order and no bananas. The hotel staff told me to not eat the food as it was left on the ground. I send an email to doordash with the picture they closed my case as resolved, with no refund. When I called to report today, the representative was so rude and said the case was closed, I asked to speak to her manager, she said I had to know whom I have to speak to, what is that supposed to mean. This is unacceptable. I just closed my account, to receive a call from the supervisor to say, he noticed that I had closed my account, if it had been open he would have refunded the money. He is not understanding it is not about the money but poor service and lack of empathy. Who leaves the food on the ground outside the hotel door ? This is beyond me! I will never be using your service again.”

Helpful Report

Posted 2 weeks ago

“This is for all the people leaving bad reviews on the Dashers first off. I want you to know that it is not the Dasher’s fault that the items are missing from your bag before the Dashers leave. They ask if everything is correctly in the bag the store says yes they staple the bags and you are not allowed to open them to check so when you’re leaving a bad review for a Dasher, please be kind. It’s not them. It is the store or restaurant that is messing up your order. You need to give a bad review on them not the Dashers. They are trying their best to get you your order, but sometimes it is not their fault. I’m sure that yes they have messed up before not saying that but mostly it is the restaurants fault that your order is messed up not the Dasher. They are not allowed to open your bag. Just remember that the next time you give a Dasher a bad review because you order wasn’t correct. 😬”

Helpful Report

Posted 2 weeks ago

“Ordered Mexican food last night Never received it. Your dasher sent me a picture of it in a parking lot Black asphalt and yellow lines on the ground Never use door dash again! Ricky Barr Arab Alabama”

Helpful Report

Posted 2 weeks ago

“They changed the address of my order and when the driver called, he spoke no English which is fine, but made it impossible to tell him he was a mile away. He dropped it off at wrong address and left. Two hours waiting for dinner. Doordash said it was restaurants fault and told me to call them. Passed the buck. They suck”

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Posted 3 weeks ago

“If I can give doordash a review it would be zero. I ordered something and got another thing. This has happened plenty. I am over it.”

Helpful Report

Posted 3 weeks ago

“Get a random bill on my credit card, have not ordered anything through them in over a month. My bank is showing the charge and doordash says they can't find the charge. So I'm out 9.99 for nothing? Worst customer service. Doordash needs to get things fixed.”

Helpful Report

Posted 3 weeks ago

“I'm very disappointed, doordash cancelled my order and they do not issue refunds to original form of payment. I will never use this service again aside from there credit they force you to use.”

Helpful Report

Posted 3 weeks ago

“Canceled order without calling me. Spend 155.00 and they will reimburse my money in 5-7 business days. No food, no money. Horrible customer's service. Don't use this service.”

Helpful Report

Posted 3 weeks ago

“They should stop this service business if they can’t meet customer expectations and value time . One order takes 50 extra minutes to be delivered since it’s not in their hands yeah this is called zero professionalism. They miss items all the time the food quality sucks even after reporting million times - the restaurant still operates and some other person gets sick the very same time - wow! They value our health innit . I’ve been sick after orderin food and decided to report it but no they still Allow the same food items to be served risking somebody else’s health instead of taking major action.worse than uber eats .”

Helpful Report

Posted 3 weeks ago

“Alot of problems”

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Posted 3 weeks ago

“I used this service since COVID and was pretty good but now it’s terrible, estimated time of arrival changes 3-4 times every time now , it’s very annoying when try to plan your day and with 2 hrs to shop 10 items is ridiculous, they must be doing multiple orders at same time making it ridiculous to keep an appointment”

Helpful Report

Posted 3 weeks ago

“DoorDash is getting crazy no longer, our food prices were raised by 45% over restaurant prices. Calling and picking up saved $25 on a $60 order food is expensive enough I don’t need you marking it up 40% goodbye DoorDash.”

Helpful Report

Posted 3 weeks ago

“I ordered a pizza from little ceasars pizza and they refuted to honor it. I was totally ripped off by then.”

Helpful Report

Posted 3 weeks ago

“Not sure why this asked how DoorDash “made me happy” when I’m giving 3 stars. I use DoorDash a lot, but the prices are getting ridiculous. I pay an annual fee for discounted service fees and no delivery fee, yet now there’s a $.99 service fee (higher than before) and a $12 minimum or you get charged anyway. They price items so you have to buy something you don’t want to hit $12—needed 15¢ more and the cheapest add-on was a $1.69 cookie. Seriously?”

Helpful Report

Posted 3 weeks ago

“DoorDash is raising the price of items without telling the customer, so you are paying for the delivery, paying a tip to the driver, and then paying a higher price for the items you buy and DoorDash keeps the difference in price as well. They are ripping people off, and I for one will NEVER order from them again. I found this out when I wrote a negative review for a business because I was charged $13 for a bagel with bacon and egg. The business replied to the review saying they don't charge that much. That's when I looked into it and found out that DoorDash is raising the price of menu items on top of the delivery charge and tip.”

Helpful Report

Posted 3 weeks ago

“very bad service, delivered my $220.00 to different house, called them, and I been transfer to three different person, and no help at all, do not use them”

DoorDash 1 star review on 7th November 2025

Helpful Report

Posted 3 weeks ago

“Drivers are either foreign and dont speak English or appear to on drugs between pajama pants and dirty appearence.These drivers are not people I want showing up to my house. That being the said i suggest ypu order from the business itself. As the employees of a business have to be clean and dress business appropriate. Door dash employees are gross.”

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Posted 3 weeks ago

“They never solve you, problems with orders and addresses change them like crazy”

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Posted 3 weeks ago

“For the past 4 orders, we have had missing items, rude hateful dashers and very little resolution. We have given chance after chance. We are over it. The subscription is cancelled indefinitely and the app will be deleted. Prices are outrageous not to mention the tips your giving for rudeness.”

Helpful Report

Posted 3 weeks ago

DoorDash is rated 1.3 based on 24,380 reviews