DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,439 Reviews

7 %

of reviewers recommend DoorDash

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Metrics

1.3

Based on 24,439 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 19th January 2026

2313

Anonymous

Anonymous // 01/01/2019

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“When I reached a point where handling everything on my own was no longer possible, I realized I needed real experts who could guide me. That’s when a friend told me about xwaxt.com, and reaching out to them turned out to be an incredibly wise choice. Right from the start, their team made me feel supported — they listened, responded quickly, and stayed fully dedicated to finding the best solution for my situation. Their patience, professionalism, and genuine care took so much stress off me. I’m truly grateful for their help and the exceptional outcome they delivered.””

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Posted 1 month ago

“If I could rate -10 I would. Even more if allowed. I have never had a good experience with DoorDash. Literally never. I've used them in a professional setting - horrible experience. I've used them personally one or twice - also horrible. I avoid DoorDash at all costs. This past weekend, we decided to order in and ordered Chili's to be delivered. We ordered directly with the restaurant, and I was not aware that the restaurant uses DoorDash to deliver orders. Had I knows, I would have just picked up the order myself (which I ended up doing anyway THE SECOND TIME I made the order). My initial order said it was delivered to my address, but nothing was there when I went to pick it up from my front porch. No one ever came and we are certain of this as we were home and watching the front porch camera to see when they would arrive. I was furious. I contacted DoorDash support and after being on hold for 30 minutes someone finally picked up the line only to be placed on hold again for 10 minutes before them coming back and saying they were having "system errors." The gentleman asked if I could hang up and call back to see if it resolved the issue with him locating my account, which I refused because I was now 1. irate, 2. annoyed from being on hold for so long then being tossed around, and 3. hungry. He offered for us to disconnect the call, and he assured me he would call me directly in 1-2 minutes. He never did. I eventually re-ordered our food - now spending double - and driving to pick it up myself. I contacted DoorDash again on my home (because I never received a call back), and the representative this time told me because I ordered through the restaurant that I had to contact them for a refund - ALTHOUGH THIS MISTAKE WAS FULLY ON DOORDASH. This is just outlandish on so many levels. This isn't the first time I've not had an order delivered due to DoorDash's lack of professionalism, and, again, had I known they would be using DoorDash I would have never selected delivery as an option. DoorDash clearly has several operational issues that need resolving and needs to provide proper training to their contractors to ensure a better experience for their customers. I will leave a negative review everyday until someone contacts me about this.”

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Posted 1 month ago

“Door Dash continues to send our orders to the wrong address! And, no help at all to retrieve our order and deliver to the correct address! Not good customer service in my book!!”

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Posted 1 month ago

“Every single order delivered through DoorDash has been incorrect all the way from completely wrong orders to missing items. In every case the driver appeared to belong to some gang. DoorDash "customer service" is a joke.”

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Posted 1 month ago

“All I'm going to say is due to my experience tonight I will not be ordering through doordash anymore.”

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Posted 1 month ago

“Horrible company! Rude dashers, delivered wrong or incomplete orders. Already made a complaint with the Attorney General's office and won. Don't know why they're still in business!”

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Posted 1 month ago

“Please don't buy nothing from this place. I order diapers for my son. The driver never ever answered the call he dropped my delivery anywhere at this cold. They still charge me 13 dollars for delivery service. I am not using door dash service never more .I will keep using Uber eats. I don't recommend door dash”

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Posted 1 month ago

“Never use DoorDash! We were missing half our meal one night that cost $52 and all we got back was $17! This company should not exist!”

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Posted 1 month ago

“was my first time using an app delivery service, and it was about my 3rd time ordering. order came with soggy fries with a fly in them so i called the restaurant and they told me i have to request a refund from doordash. doordash wanted to avoid paying the refund, so they lied and said i was constantly asking for refunds and they couldn't issue any. i said look again because i only opened this account a week ago and it was my first time using their service. they then said they could look up previous email accounts... somehow, and could see that i was doing it on other accounts. well i've had just 2 email accounts for the past 15 years, one personal, and one for work, and i never used either of those emails for a delivery service prior to this. it made me recognize their company as scammers instantly and i stopped using them ever since. this was about 1 1/2 to 2 years ago. but recently, living in a diffent city i ordered an item from home depot and discovered that they use doordash to deliver small items. while waiting for my delivery, i got a call from home depot asking whether i rejected the item being delivered, or is doordash just saying that. i didnt receive a call or get a knock on my door, so they just randomly said i rejected the item. i told them that, and apparently the home depot worker had the feeling that this was the case because she said "i thought so, i will try to send it out again." i got my item later that night, but it made me thing about the time with the refused refund and i thought i should post a review. because honestly, im amazed they are still in business.”

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Posted 1 month ago

“Worse customer support I have ever received from a company. Have no clue how to resolve the smallest issue. This company should be shut down”

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Posted 1 month ago

“Driver was rude, demanding and incompetent. He expected us to provide a cart to bring our groceries up (we have an elevator) or collect them in the parking lot. When we wouldn't do his work for him, he drove away without notice. This is the SECOND time the same thing happened with the same guy. Loves to argue, complain and demand instead of doing his job! This lug should be fired! Very Bad impression of DoorDash because of him. Calgary 12/5/25.”

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Posted 1 month ago

“Door dash is stealing my money. I ordered food and did not receive 4 burritos they only refunded me for 1. They still owe close to $30 for the other 3 I did not receivd. They are refusing to refund my money.”

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Posted 1 month ago

“Our food arrived undercooked and burned I sent pictures I sent videos that clearly show a doughy breadstick and burned cheesy bread. I appealed the decision and my refund was still denied. Even though the person I talk to even said he could see the breadstick was doughy I was told to just eat it. I never did get a refund it was impossible to talk to anybody so it basically spent 30-40 bucks on nothing So I will never use doordash again.”

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Posted 1 month ago

“Door dash takes 15-30% of the bill that you place EACH time! They mark up prices and then charge you three separate fees to layer one big one really. Not to mention recently they've been ignoring wrong orders and will you send you a few cents instead of the entire thing and there's nobody to talk to about besides rude help agents. Lets just admit we've been scammed.”

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Posted 1 month ago

“DoorDash is the worst. They have almost no support options. They won’t even allow me to dispute their decision to refund me only $2 of a $20 order after the store sent food with onions that I specifically asked for without due to my son having an intolerance. He can get sick if he eats them. So he couldn’t eat the food and I had to get him something elsewhere. I sent photos of the food clearly having a bunch of onions but they refuse to refund me more than $2. And they make it nearly impossible to get any help. I will not be using their services at all and I definitely wouldn’t recommend it to anyone I know.”

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Posted 1 month ago

“As a DoorDasher I don’t recommend anyone to be driver.Just one negative star can ruin your wages ,Their customer service representatives don’t speak English,and if you do get someone who does,it’s really hard to understand as they have very heavy accent.I would give 0 stars if I could.”

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Posted 1 month ago

“One of the worst delivery to use for delivering food . Please use Uber Eats , it’s A little more expensive where delivery fees are concerned , but Uber eats is more reliable. I will never use DoorDash ever again.”

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Posted 1 month ago

“I placed an order on DoorDash for pickup, and when I arrived at the restaurant, I was told they’re no longer participating with DoorDash. They refused to honor the order I had already paid for (about $40 for a couple of rolls) and said I would need to place a new order with them directly and then “call DoorDash for a refund.” I decided not to pay $80 for a couple of rolls. When I got home and contacted DoorDash, they told me they couldn’t refund me because the restaurant’s system showed the order as already picked up-which is impossible, because I never received anything. I then emailed DoorDash and never heard back from anyone, so at this point I had to open a dispute with my bank. What exactly did I pay $40 for? I never got any food. I’m not volunteering $40 to DoorDash or this restaurant for absolutely nothing. This is honestly the worst customer service I’ve ever experienced. I’ve never had to pay for something I didn’t receive up until now. Do better DoorDash.”

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Posted 1 month ago

“Their work speaks for itself, and their character makes them even more exceptional.”

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Posted 1 month ago

“DoorDash customer service really really poor, I waited 2 hours in the phone trying to get in touch with someone, my intention was to complaint about DoorDash drivers when they come to pickup food they are so rude, aggressive and disrespectful, 98% of DoorDash drivers comes into our business yelling, disrespecting my employees (most teenagers/first time job) who works at FOH and due to the harsh of DoorDash drivers employees starting to quit because they can’t take the bs they bring on, well, I see why it is going like this there’s nobody taking care of this”

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Posted 1 month ago

DoorDash is rated 1.3 based on 24,439 reviews