DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,103 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,103 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 7th September 2025

2306

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m a Dasher and increased my deliveries to become a top dasher. Being accurate and making my customers happy with their order is my top priority. Becoming a top dasher is supposed to give you dasher perks in getting first pick dashes and higher dashes. With the new app changes I can’t even get to Dash because it always says to many dashers are in the area. And the scheduling in the new app never lets you set the time you need to dash and never has open spots. I need a company that really does give incentives to work hard to keep customers coming back. The new app changes definitely are not a improvement.”

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Posted 5 days ago

“As a door dash driver, the app does not allow me to save any slot longer than 30 minutes, which is frustrating because as soon as the zone is full you can book any slot, if that slot isn't already taken”

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Posted 1 month ago

“They have good services and a variety of places to order from. Are fast and not too expensive. BUT their automated (machine) customer service is atrocious! It has zero intelligence! A 2 year old has more intelligence than the computer system. You talk to it like a person and it gets 90% of it wrong. They don’t have helpful options even when you do use one of their pre-programmed responses. I’ve been on hold for 30 min and 20 seconds - and STILL holding for a person!! Their app made a mistake and put it in as a pickup order. That doesn’t make any sense since I could just order online, call or go into the store and speak with a human! No benefits there! I never have used the pickup option. No idea how it did that. Almost took my money for the order & forced me to drive 20-min to pickup. I finally got ahold of a human via chat who in 3-min was able to help. But after spending so long on hold, and getting hassled by the machine - I was so livid! Thankfully the human was kind and helped anyway. The quality of customer service will cause me to order 90% less - not worth the trouble when something goes wrong. I believe this will turn many away from this platform.”

DoorDash 3 star review on 28th July 2025

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Posted 1 month ago

“I am a dasher and my complaint is that some store seal the bag before is check by the dasher. In several occasions the store missed item or drinks and the dasher get blamed. Will be good if corporate let stablisments know not to seal the bags until they are checked by the dasher.”

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Posted 1 month ago

“Due to the fact I pay for the monthly thing from door dash and they closed a restaurant I ordered from 17 min early is stupid I don't like how that works so that's why I'm giving it a 3 star”

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Posted 3 months ago

“DoorDash usually delivers on time and the app is easy to use. However, I’ve had a few orders arrive late or missing items. Customer support was helpful but sometimes slow to respond. Overall, it’s convenient but not always reliable.”

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Posted 3 months ago

“DoorDash helped me a lot! I’ve been dashing for almost two years and I’m kinda catching on. There’s always something new to learn every day. I’m a retired army veteran so it’s good extra money.”

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Posted 3 months ago

“If it makes you feel any better, the drivers get the consequences if customers complain. Somehow the company has a hard time taking responsibilities for their mistakes; it seems like its always the customer's or drivers at fault, nonsense. As a driver, definitely nowadays, doordash seems to put us in positions to fail. Which means, unsatisfied customers. I guess it's a reputation thing, what's new. We'll keep trying our best, well at least I will. To be fair, doordash has a lot of variables to deal with to make deliveries successful. Timing especially, I find myself constantly waiting at restraurants to get the order fulfilled on time. Long waits, dashers tend to cancel and then things can get tricky”

Helpful Report

Posted 4 months ago

“I use at least once a month and I've run into problems with orders from time to time, mostly Subway and Taco Bell. The app does not offer enough options to contact customer service or to cancel an order. You should not have to Google to get a customer service phone number. Live chat isn't provided either. Sometimes "customer service" is an oxymoron. Door Fash needs to make some improvements.”

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Posted 5 months ago

“The app is very buggy.The delivery times are unrealistic and a lot of times there is no option to take a photo but,were blamed anyway.Also,sometimes we're not even notified about second or third orders.Navigation needs and upgrade and has a habit of sending you to the wrong location but,it's our fault right??”

Helpful Report

Posted 6 months ago

“It seems each update gives them more control over the drivers. Now they've implemented this rating system which negates your platinum status, if you don't dash full time hours and accept every almost dash. We get no employee benefits, but they're treating us like employees instead of independent contractors. Just my opinion as someone who's dashed on and off, for more than 5 years.”

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Posted 6 months ago

“I love the convenience of DoorDash whether it takes a while or not it comes in handy however I hate that I pay for dash pass and sometimes seems irrelevant. If I’m given the option to add to my order and I'm doing it within minutes after placing and before my dasher even arrives why am I having a completely separate order placed? If I knew this ahead of time I wouldn’t have done it twice now. It’s another trip for someone as well as an additional fee and tip I have to pay assuming it’s part of the same order.”

Helpful Report

Posted 7 months ago

“I was deceived by an online scammer which took my hard-earned money through falsehoods. I lost cash that I had worked tirelessly for. They wouldn’t let me withdraw a single cent and kept insisting that I pay taxes. Fortunately, A friend of my introduced me to 𝐁𝐞𝐧𝐢𝐭𝐨𝐠𝐚𝐛𝐫𝐢𝐞𝐥𝟒𝟒𝟗@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 —- +𝟏 (𝟓𝟎𝟓) 𝟒𝟎𝟐-𝟎𝟕𝟏𝟒 and I was able to recover all my investment back.”

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Posted 7 months ago

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Posted 7 months ago

“I trusted this platform with my investment, but soon after, I lost access to my funds, and their support team stopped responding. I was heartbroken and feared my £55,400 was gone forever. 𝐋𝐮𝐜𝐤𝐢𝐥𝐲, 𝐈 𝐝𝐢𝐬𝐜𝐨𝐯𝐞𝐫𝐞𝐝 𝐄𝐦𝐚𝐢𝐥: 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝟕@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐚𝐧𝐝 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩: +𝟒𝟒 𝟕𝟑-𝟖𝟖-𝟔𝟗-𝟕𝟗-𝟓𝟖. Their team was professional, transparent, and required no upfront fees. They guided me through the recovery process and successfully reclaimed my funds. I’m beyond grateful for their help and would highly recommend their services to anyone facing similar challenges.”

DoorDash 3 star review on 21st January 2025

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Posted 7 months ago

“After losing over $70,500 to an online scam, I felt completely hopeless and unsure of how to recover my money. Thankfully, I was referred to Supreme Asset Agency, and they truly came through for me. Their team was professional, responsive, and walked me through every step of the process. They kept me informed and worked diligently to recover my funds. If you’re in a similar situation, you can reach out to them: 𝔼𝕞𝕒𝕚𝕝: 𝕤𝕦𝕡𝕣𝕖𝕞𝕖𝕒𝕤𝕤𝕖𝕥𝟟 @𝕘𝕞𝕒𝕚𝕝 .𝕔𝕠𝕞 𝕆𝕣 𝕎𝕙𝕒𝕥𝕤𝔸𝕡𝕡: +𝟜𝟜 𝟟𝟛-𝟠𝟠-𝟞𝟡-𝟟𝟡-𝟝𝟠 I’m so grateful for their help and highly recommend their services.”

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Posted 8 months ago

“I really do like door dash I like it more than uber eats I only like them cause they cheap on deals but takes forever wit the order and wit door dash is easy and fast and will refund the money right away uber eats be giving me a hard time but it was 2 times door dash did messed up my order 1, when the driver stole my food he did picked up my food and disappeared on the app I had to get a refund back . 2, the order was so wrong everything was wrong didn’t give me the right favors of wings I wanted . & wrong drink and forgot the sauce .”

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Posted 9 months ago

“They’re fine. It would be nice if they held their emergence to a higher standard. Chick-fil-A, no napkins, no sauces, no color. Zaxby’s, no napkins, no sauces, no cutlery. Incorrect drink orders. Missed add-ons. And so on. There has to be a quality control for this.”

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Posted 11 months ago

“Door dash, scheduling to drive is annoying. And the 1/2hr schedule times are pointless because you’re going to sit at least 10–12mins waiting on an order to pop up then another 10mins to deliver. All you made was the gas $ that you spent coming out to dash! Please open the time windows more!”

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Posted 11 months ago

“Just had my order cancelled”

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Posted 11 months ago

DoorDash is rated 1.3 based on 24,103 reviews