DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 23,774 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 23,774 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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2284

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DoorDash is terrible. Food usually arrives cold and more than once they were over 1/2 an hour late. I cancelled my account after they were so late that I had to cancel my order because they didn’t deliver it before I had to leave.”

Helpful Report

Posted 11 hours ago

“This is unacceptable, I did NOT receive the items I paid for. I use that delivery service for convenience. The amount of money I spent using the service should be considered. It is not my fault the items were not included, not to mention the items I did get were like cardboard! I did supply proof of the meal and how it was hard as a rock to the doodash! I was not asking for a full refund but to be compensated for the inconvenience of not getting my complete meal!”

Helpful Report

Posted 11 hours ago

“The journey that commenced as a hopeful investment opportunity took a sharp turn towards devastation, resulting in a loss of $97,100. Discovering that I had fallen victim to a scam left me grappling with a mix of emotions - embarrassment, anger, and a sense of uncertainty regarding my next course of action. Amidst my quest for a remedy, I stumbled upon RANGEPRO.ORG, a company that initially gave me pause. Their professionalism, however, shone through brightly. Right from the start, their team treated me respectfully, articulated the recovery process in a transparent manner, and steered clear of making any grandiose pledges. Their consistent communication and efforts to keep me informed throughout the process were a reassuring presence. To my pleasant surprise, their endeavors bore fruit by successfully recovering a sizable portion of the funds I had previously deemed lost forever.”

Helpful Report

Posted 15 hours ago

“Never again will I doordash. I was a driver as well as a customer, this past weekend we ordered I changed the site address on the app and when I completed the order it showed an address 3 hours from where I was. I immediately tried to change again doordash said I had to cancel which I did, all within about 3mins. Doordash instantly charged my card upon my cancelation of the order. They have stolen my money and have refused to refund. The order was over 75.00. They stated the merchant had already processed the order, I spoke with the merchant and their corporate, they never seen the order come through their system.”

Helpful Report

Posted 1 day ago

“Door dash called after I placed a $90 order. They stated that the restaurant had no wings. They held money on my account which I severely needed. I have been watching their sevices decline and their driver's getting more and more tacky. Bags smelling like a dispensary, pizza looking like it hit the ground, and drivers that can't read simple delivery instructions. Will never support them again after 6 years and thousands of dollars spent”

Helpful Report

Posted 1 day ago

“I would give zero stars if I could. My friend ordered a meal from port of subs. NEVER received the meal. Door dasher CEASER said it was “complete”. Never was. Then DoorDash REFUSED a refund… twice. Absolutely atrocious. Never use DoorDash. It’s not worth it. People can just take your food and never deliver it and there is nothing DoorDash will do for you.”

Helpful Report

Posted 1 day ago

“Absolutely awful customer service. Our delivery driver delivered the wrong order- we spent $60 at Chipotle. I literally couldn’t eat anything because I have a food allergy. We never received our order. I called customer service several times and submitted a formal request for a refund. The supervisor told me the refund was declined and there is nothing they can do. We literally spent $60 and never received our order and we are not getting our money back. Horrible customer service, we will never order again.”

Helpful Report

Posted 2 days ago

“I ordered from Panda Express a $23+ order delivered via Door Dash but never received. I called Panda Express & they said call Door Dash. I called Door Dash & someone took info & said they'd get back to me. Todate no further communication. I use Door Dash monthly for grocery delivery & am now consider going elsewhere for that monthly delivery since $23+ is not just small change. Poor customer service!”

Helpful Report

Posted 2 days ago

“I have given DoorDash more than enough chances. I will never order from them again. Their customer service is the worst out there. One example, paid for a drink worth $4.92 and did not get it. Requested a refund and received $1.61 back. Complained for over 2 weeks and the person at customer service said can't give anymore back. So, they keep your money without refunding properly. That is actually a form of fraud!! Would give a 0 out of 5 if I could. And that is only 1 out of several problems I have had with them.”

Helpful Report

Posted 2 days ago

“1st and last order from door Dash”

Helpful Report

Posted 2 days ago

“Our son in Bend Oregon ordered a BBQ dinner from Dickey's BBQ to be delivered to my husband for Father's Day. Apparently at around 1 PM the door dasher delivered the order. He or she walked past two different signs telling them NOT TO DELIVER TO THE FRONT DOOR! and instructions where to deliver. They left the big bag of food sitting in the sun on the porch and did not ring a doorbell or knock on the front door. Two hours later we were leaving for the evening and just happened to notice the big bag on the front porch in plain sight for Porch pirates. We were able to retrieve the order and put it in the refrigerator. Hopefully the food will not be ruined from sitting in the sun at 85 degrees for two hours. If we get sick someone will be in real trouble and it would be the door dasher who cannot read and Door Dash corp for hiring stupid delivery people who cannot read or follow orders.”

Helpful Report

Posted 3 days ago

“DoorDash handled my order wrong”

Helpful Report

Posted 3 days ago

“I literally ordered food from DoorDash at 5:30 pm I wait for an hour and a half on food the food comes it’s nothing I order literally the only thing right was the case of water. The dasher proceeded to take the food that belong to someone else back to them doesn’t bring my food back at all he says ooh well it’s nothing I can do contact DoorDash. I spent my last on trying to get this food for me and my family. Then DoorDash tells me they will not send someone else back out nor will they redo my order. I have to wait 5-7 business days on a refund when DoorDash messed it up. I will never use them again. They have got to be the worse delivery service ever very disappointed”

Helpful Report

Posted 3 days ago

“I will definitely not be using this service again. Driver was told to call because restaurant was out of what I wanted. When he showed up at my house he tried telling me my order was complete. I said there was an item missing, when I finally got him to understand he said he would go back and get it. One hour later I went to restaurant, they explained to me driver was told to call me to order a substitute. I’m a senior and this driver could care less about me. Rubys did substitute my order for me without any help from DoorDash.”

Helpful Report

Posted 3 days ago

“Terrible customer service! Half the order was wrong and one item missing. Made me jump through all kinds of hoops to get anything back. Been getting worse and worse. Seems like half the time these days there is some kind of issue that we have to deal with. Canceled my subscription. No reason for me to spend around $16 with tip for a delivery service just to continuously have issues, have to do jump through hoops and take pics and then the app won’t do anything for you so you got to deal with the lousy AI they use to save money, then have it want a pic of the missing item!! I will just go get it and save the money and get the order right far far more often.”

Helpful Report

Posted 3 days ago

“We ordered from wing stop and they didn’t have what we wanted, the doordasher then lied to the restaurant and told them that we wanted plain wings? He said that he called us but we never got a call. We then called doordash for a refund and they redirected us to many different numbers driving us in circles to get a simple refund.”

Helpful Report

Posted 3 days ago

Helpful Report

Posted 3 days ago

“Disgustingly horrible service. They were rude and hungup on me twice. Deleted the app. and spreading the word.”

Helpful Report

Posted 4 days ago

“Service fee, delivery fee, delivery tip, tax fee on the 3 fees.”

Helpful Report

Posted 5 days ago

“Order accepted at noon for pick up and delivery by 12:15 driver never showed up until 12:41 - guess who's food was awful, cold and wish i could remove tip!!!!!! Don't accept order if not willing to show up.”

Helpful Report

Posted 5 days ago

DoorDash is rated 1.3 based on 23,774 reviews