DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,451 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,451 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

faisal@doordash.com

Write Your review

Tell us how DoorDash made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

DoorDash 1 star review on 20th December 2025

2312

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give Doordash a big fat zero I would. They're absolutely horrible. They don't deliver your items and then lie about sending you a refund. They're crooks and should be penalized for their horrible service. I've reported them to the BBB and I have every intention to follow through with my report.”

Helpful Report

Posted 1 day ago

“Worst delivery service ever!!! Im literally sick of this poor company the drivers are a complete disaster the worst thing is you order directly from the store or the restaurant and they send a doordash ! This should be asked in advance!!! you never know!!! I just ordered from Papa John's pizza and rhe driver Silmara first wanted me to get to the street and walk a block to pick up my food! Later when she finally arrives 16 piece order of chicken wings vith $25 dollar value was missing and never bring the ticket, i called store manager and they said they delivered and make a picture. So....”

Helpful Report

Posted 2 days ago

“I have used door dash for years and they use to give refunds easily, now they no longer give refund even if you did not get the right food, they offer a small percentage at best then tell you they will send it to their refund department only to be told you get nothing. Im done with door dash, it's sad cause im home bound but I cannot afford to pay for food I will not eat. Im gonna try grub hub I hope it's better.”

Helpful Report

Posted 2 days ago

“Never again will I use this company. Terrible customer service, always have missing items or items that look like they were tampered with. Closing my account for ever. Im done with this terrible company.”

Helpful Report

Posted 4 days ago

“Doordash did not deliver today and stated that they delivered and denied me a refund. I have an 800 plus credit score and I purchase thousands of dollars worth of products all the time. Why would I lie about a $38 pizza? If I could post pictures I would. I purchased a pizza from another pizzeria with another delivery service GrubHub who delivered it before I even got the denial of the refund with doordash.. shame on them”

Helpful Report

Posted 6 days ago

“The drivers are great, but the people who give your orders to the drivers are very terrible on 1-28-26. I did an order and paid for my order at 5;54 pm, but they never gave myorderr to a dasher almost 7 pm wich i didnt resive my order untill 7;30 pm that night and on 1-29-26b i paid for another order at 11;22 and it says i have to wait untill 12;11-12;29 to get my order and once again on one started shopping for my order this happens to me every time i do an order at dollar general in meadville dow at the downtown mall but whgen my daughter orders from there they give her ordewr right away to a dasher and we both live in the same household”

DoorDash 1 star review on 29th January 2026

Helpful Report

Posted 1 week ago

“They’re not only experts in what they do but also people you can truly count on.”

DoorDash 1 star review on 24th January 2026

Helpful Report

Posted 1 week ago

“When Trying to order pizza just 1 km away my order was 48.00 on the website my pizza was supposed to be 45.00 when checking out it was 48.00 52.00 total before tax 13.00 fee + tax 7.00 delivery fee 7.00 driver tip automatic $20.00 to deliver a pizza 1km outragous I did not Order What a rip off and sneaky Would never trust a company like that”

Helpful Report

Posted 1 week ago

“I had several awful experiences. My order was never delivered, and the dasher submitted photos of unrelated locations. Despite this, DoorDash refused to issue a refund. I specifically asked the dasher for my PIN, yet the system allowed the delivery to be marked complete without it. The customer service was unhelpful and felt automated, offering no real support. Very disappointing service and confusing app design. I even contacted the CEO on LinkedIn to explain what happened and how badly users are being treated, but he completely ignored it.”

Helpful Report

Posted 1 week ago

“The slittiest app to work for literally use any other company insta cart,uber eats, grub hub any honest company that wants to be there and help there drivers but most importantly there customers… Just a totally disgrace app should be removed from the App Store and the creator need to try again or not actually”

Helpful Report

Posted 1 week ago

“I wish there was something less than one-star reviews. This is the poorest service I have received in ages. The cake I ordered was not delivered. Soon after I got a notice of delivery, I called three times to alert them that I had not received the order. I had to deal with poor communication issues from the service reps, and also blatant disregard for the situation at hand. I also requested that they either reach out to their courier to confirm where the delivery was made, so it could be rectified, or send pictures of the delivery location. The last person I spoke with said they have a standard policy not refund or follow up with the courier about the missing delivery. They couldnt even explain why!”

Helpful Report

Posted 2 weeks ago

“I’m placed an online order with DoorDash. My food was picked up yet. The driver canceled my order and I received a text that the restaurant was unable to “fulfill my order” and when I spoke to the restaurant in actuality, the driver had picked up my food and then canceled my order. Therefore stealing food and inconveniencing the customer.”

Helpful Report

Posted 2 weeks ago

“A highly experienced and dependable professional who offered clear direction and delivered effective results from start to finish.”

DoorDash 1 star review on 19th January 2026

Helpful Report

Posted 2 weeks ago

“I live in an apartment and am 83 years old. DoorDash dropped my groceries between doors at the from of my building and I had to carry them inside and up to my apartment on the sixth floor myself. Will never use them again.”

Helpful Report

Posted 2 weeks ago

“I have never received my pizza order correctly its either the wrong order or the dessert brownies are always missing. Doordash is a total joke.”

Helpful Report

Posted 2 weeks ago

“The worst app I have installed. They stole from me. I ordered from Aldi. The delivery person stole one bag with 10 products, and they only gave me $12 back. They stole $80 from me.a”

Helpful Report

Posted 2 weeks ago

“DoorDash is trash. I often deal with issues related to missing items, and bare minimum assistance in return. However, today I ordered pick up 40 minutes ahead form a restaurant and when I arrived, they had the "open" sign off and informed me that they had not even started on my order. So, when I asked them to cancel it, they told me I had to do it myself and DoorDash pretty much told me they would not refund me anything due to the order cancelation since the store was already preparing it. Mind you they just told me they hadn't started on ANYTHIING. And they pretty much refused to give me my money back after canceling my order on their end without my permission. It was a waste of money and time. My last straw with DoorDash.”

Helpful Report

Posted 3 weeks ago

“They're not only highly skilled professionals but also genuinely trustworthy.”

DoorDash 1 star review on 14th January 2026

Helpful Report

Posted 3 weeks ago

“If i could give a one I would. First time ordering and the delivery was not successful plus I talk to the delivery and got hung up a few times. Paid for meal that never was received while i was at work. Horrible and I will never order from here again. I have a car. Dont mess with this company. Rate 0000 if I could.”

Helpful Report

Posted 3 weeks ago

“I use Uber most of the time but decided to try DoorDash. I received the wrong order. Both the food and the receipt on the bag were incorrect and not even close to what I ordered on the site. I responded for help immediately. The only response I got is my asking for help was rejected. Based on what? I got the wrong food, simple as that. I could not find any customer service to call. Scam at the least. No one reviewed my request. Uber always takes care of this and give effort. Unbelievable. Never again.”

Helpful Report

Posted 3 weeks ago

DoorDash is rated 1.3 based on 24,451 reviews