DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 23,780 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 23,780 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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2284

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s my fourth time using DoorDash and I finally decided to go with Wendy’s and even though they got it wrong it was almost impossible to reach DoorDash itself. The driver told me to call Wendy’s. Wendy’s told me to call DoorDash. I got the runaround I will not deal with them again.”

Helpful Report

Posted 2 weeks ago

“I ordered online grocery. The driver left every boxes at the main entrance. I live on the 10th floor. A neighbor called me to let me know that my grocery, worth 500,00 dollars, was left downstairs. That should not of happened.”

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Posted 2 weeks ago

“I literally Hate Door Dash. They have a hard time finding the address and twice, we didn't receive our delivery from Papa John's. This second time tonight they didn't even bother calling or texting. They are going to cause places like Papa John's to lose business. Door Dash really needs to hire people that know what they're doing! Very Disappointing for me and my kids!”

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Posted 2 weeks ago

“DO NOT USE!! They will keep your money and not refund you or even issue credit!! I tried placing an order twice that kept getting messed up by the Dashers and had to cancel it and they will not refund or credit me.”

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Posted 2 weeks ago

“My problem is with the company not the drivers! This company charged me for a large transaction twice and messed up my bank account and they did not care!”

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Posted 2 weeks ago

“Thankful l got redeemed with the help of TheresachinRecovery INC”

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Posted 2 weeks ago

“They didn't deliver my order and becasue It wasn't easy to find how to report it and I didn't have time to do it until a few days later so they STOLE my money and won't refund me.”

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Posted 2 weeks ago

“This business is a total rip off ..my order was canceled and they did not refund me my money. I will not be using this service ever again. And I advise everyone else the same.”

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Posted 3 weeks ago

“The dasher was adding different things to my order that I didn't ask for. I had a simple 6-item order yet there were three separate charges to my card, all different totals. I messaged him and told him he was getting my order wrong and he didn't reply. I contacted support and after explaining to 2 different reps, my order was finally cancelled but I won't get my refund for another 5-7 days.”

Helpful Report

Posted 3 weeks ago

“I am tired of DoorDash showing up at my door with a order I didn’t order apparently they can’t read addresses I live in one apartment complex and the person who ordered with door dash lives in the apartment complex behind Us DoorDash teach your delivery drivers how to use google maps on their phones so they get the right address I don’t need them knocking on my door every time”

Helpful Report

Posted 3 weeks ago

“Placed an order from Bagels Bread & Butter the order was completely wrong there was no cheese no bacon no salt pepper ketchup on a a plain bagel untoasted when the order was requested as BEC with add sausage on a toasted cragel. Driver Mikheil was rude and extremely disrespectful in the chat. I complained and even showed pictures and was denied a refund.”

Helpful Report

Posted 3 weeks ago

“Honestly, F*ck doordash. they triple charged me for my order, and even tho my apple pay said i approved one charge, they went ahead and charged me 3 times more. refused it happened, insisted i ordered 3x the food i did on purpose. i will NEVER be using them again.”

Helpful Report

Posted 3 weeks ago

“Absolute horrible service. I ordered food for my SHORT 30 minute lunch and not only was it cancelled but it was re ordered and cancelled again as they double charged me and now I have to wait 3 to 5 business days for my money. I will never use DoorDash again”

Helpful Report

Posted 3 weeks ago

“I've purchased a DoorDash membership 11 months ago and order through them a couple times a week. Out of those 100 or so orders, I recall 3 problems and I received a credit each time. This past weekend I ordered breakfast and received texts stating the driver was waiting for the food, on the way, and the food was delivered. The last text is normally accompanied by a photo of where the ood was left, but this driver didn't attach it. My food was nowhere to be found. DD said to text the driver but it did not reply. I honestly believe the driver stole my food. I eventually got my food after reordering (at no cost to me) but I had problems with my next 2 orders, as well. So I'm done with DoorDash.”

Helpful Report

Posted 3 weeks ago

“I placed an order and the time kept getting pushed back for when I should expect my delivery. I finally decided to cancel the order because it was taking way too long long. DoorDash charged me the full amount and said no refunds or credit could be issued. So apparently they can just tell you your order will be here whenever they decide and that’s it.”

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Posted 3 weeks ago

“Many times you can’t understand the drivers because they don’t speak good English. Terrible trying to understand them on the phone.”

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Posted 3 weeks ago

“Order late, cold, missing items.”

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Posted 3 weeks ago

“So now every time I place an order and my food gets wrong they never want to fix it just because I've had food and stuff messed up so many times that they will not refund my money back. I just ordered from Wendy's and they messed up my son's food and my boyfriend's food and they don't want to refund it”

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Posted 3 weeks ago

“Horrible customer service. Went back and forth over a duplicate order which I didn't initiate. Was answerd with disdain when i called and just got a snotty attitude didn't care attitude. I asked to speak to her supervisor. Said he would call and of course never did. Wish I could give negative stars”

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Posted 3 weeks ago

“Doordash is a rip-off. They charge you higher prices and act they give you a discount. Just a rip-off.”

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Posted 3 weeks ago

DoorDash is rated 1.3 based on 23,780 reviews