DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 23,788 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 23,788 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 21st June 2025

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DoorDash 1 star review on 20th June 2025

2286

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The app glitched and ordered more than what we wanted. We cancelled the order but they still charged us and will not refund the money. Be careful when checking out on the app!”

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Posted 4 weeks ago

“No compensation. & order not delivered/dasher never arrived.”

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Posted 4 weeks ago

“Ordered food to be delivered by a Dasher named Jessica.. she kept my food and wouldn't respond to anyone's call. Furthermore the two numbers given we're both fake. I wouldn't recommend doordash to anyone.”

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Posted 4 weeks ago

“Only half AandW order received. Now promised a refund three times. Didn’t happen yet. That was three weeks ago. Called 4 times. I give up. Will never use them again. Used them once before two years ago. Same type of issue of items missing”

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Posted 4 weeks ago

“The most worst experience with them”

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Posted 4 weeks ago

“Door dash should be illegal”

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Posted 4 weeks ago

“Absolute trash .. I spend around $500 a month through them and I placed an order and didn't see that another address was there so I tried reaching out to the delivery drive to let him know he told me to contact customer service.. I did so .. one lady told me $13 of my 33$ would get refunded her 'supervisor' told me $11 then told me the full amount and pretended not to hear me and hung up .. called back and now they are saying 0$ 🤣. . Will never use them again”

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Posted 4 weeks ago

“Driver was so high he could barely open his eyes. Restaurant is literally a half a mile away, took almost an hour to get food. Had to call the driver after he past the house to just sit. Convenience isn't worth the higher prices of delivery.”

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Posted 4 weeks ago

“THEY JUST TOOK MY MONEY”

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Posted 4 weeks ago

“Grocery was a HUGE cheat - total rip off. Got 1 pkg of hamburger. Sticker price $14, sale price $9. Door dash charged me $16 plus $8 plus in fees and I gave the girl(who didn't give me the store receipt) a $5 tip. A $10 item cost me $30,most in fees and hidden upcharges. My first and LAST door dash for groceries. No wonder people around here don't get grocery deliveries!!!”

Helpful Report

Posted 4 weeks ago

“On May 18th I plaaced an order on DoorDash. They automatically charged me for a $96.00 annual DoorDash Pass that i did not authorize. I called customer support and was on hold for an hour, so decided to go through the app, and I had to use many ways to get an agent to talk to. They admitted that it wasn't right but since I placed an order there is nothing they can do. Now on their app when I placed my order there was nothing about a doordash pass renewal or the amount. I found out from my bank. Support still would not help me or credit back my money. This company is horrible. So they get to have $96.00 of my money, I will never use them again. For others be aware of everyone of the orders you place and what they charge you right away. Horrible way to do business.”

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Posted 4 weeks ago

“There comes a point where they will stop refunding you for mistakes on orders. For someone who spent a bunch of money on the app and was honest when an order was right or wrong, this completely nonsensical and bad for their business and you. They should lose any customers that experience this which in turn will lose them exorbitant amounts of money. Stupid is what stupid do. Unfortunate because I appreciated the app before this. Also unfortunate because most orders are seemingly wrong so I can't say there's any reason to use doordash anymore.”

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Posted 4 weeks ago

“Dealing with DoorDash lately has been an absolute nightmare. Today was it for me. I will NEVER do business with this horrible company again. Please be careful doing same day delivery with certain stores as they are contracted with Door Dash. Hope and pray you get your things . I never do! Excuse after excuse after excuses. Door Dash count your days!”

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Posted 4 weeks ago

“Work at a restaurant, door dasher came in got very rude because I gave a cup to fill for her order. She proceeded to yell at cuss at me. Grabbing stuff out of my hand calling me dirty names and screaming at me. Never ever order anything though door dash.”

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Posted 4 weeks ago

“My food was cold just because my DoorDash was a few minutes early. That’s no excuse for having cold food. I called you and you refuse to issue me a refund or do anything about my order.”

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Posted 1 month ago

“They did not deliver my food and refused to credit my money back. I will never use them again.”

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Posted 1 month ago

“As a Dasher I can say it's the worst employer. Customer service does not care nor will they attend to your issues. I've suddenly been missing pay and all they can answer is there's a delay. They can't even explain how their own payroll system works. Its horrible.”

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Posted 1 month ago

“It doesn’t seem like it should be a problem to deliver 2 items but it’s just not possible with Doordash. I understand that they are bound by the restaurants who participate but between restaurants that take your order and then close and keep your money ( jimmy johns) to the only McDonald’s that didn’t have apple pies. What a waste of time and money.”

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Posted 1 month ago

“I ordered 12 items through DoorDash and the cost per item is $1.65 including sales tax. They charged a service fee of $3.49, and tip $5.50. The total cost is $28.76. So, the actual cost / item is $2.40. But only 5 was purchased. They don't reduce the service fee and tip. So, I ended up paying $17.35 for only 5 items. The cost per item is now $3.47. This is way more expensive than what I'd pay elsewhere.”

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Posted 1 month ago

“Food arrived 32 mins after the initial delivery time a pizza from pizza hut so yes it was cold was missing my wings and the door dasher couldn't speak English or communicate properly so I had to walk a 1/2 mile all the way to the front gate of my apartment complex to get my food since he couldn't read the apt # or building # or my clear directions this is insane”

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Posted 1 month ago

DoorDash is rated 1.3 based on 23,788 reviews