DoorDash Reviews

Name: DoorDash
Rating: 1.33

1.3 Rating 23,574 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 23,574 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 29th April 2025

Jasima Reynolds

DoorDash 1 star review on 27th April 2025

Oleksandra Nechyporuk

April Carson

DoorDash 1 star review on 26th April 2025

Carla Romero

DoorDash 1 star review on 17th April 2025

Sherri Roberts

2270

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like the convenience of having door dash. What I don't like is the service fee door dash charges for their services but pays the drivers less for a delivery fee. How is the system making more money then the driver doing the hard labor.....”

Helpful Report

Posted 4 hours ago

“The driver left the wrong order I received someone else’s order from petsmart tried leaving a text to the driver 3 times never received a text back I spoke to customer service and they were going to send another order from petsmart then I got a text telling me my order was canceled I’m out the tip for the delivery and no order I have had other orders delivered from petsmart with no problems I will not use door dash again I will pick up my order in the store from now on”

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Posted 6 days ago

“DoorDash is not as good as Uber. Delivery problems, can't find location, not willing to hand it to me etc...”

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Posted 6 days ago

“Not always do you get good service.”

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Posted 1 week ago

“Ordered food thru the restaurant app, doordash delivered food to the wrong address. When I called to let them know, he stated that he went where the GPS said to go. Luckily I recognized the house/door, which was a street over and went and got it myself.”

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Posted 3 weeks ago

“I fell victim to a crypto scam, but contacting harrylucy*977 @*gmail.*com made the refund process quick and easy.”

DoorDash 2 star review on 7th April 2025

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Posted 3 weeks ago

“If I order food one minute from me and the dasher picks up another order I don't understand how they get there food first being further away. I will not use door dash again. Take way to long to get anything. I'm better you drive myself. When a person pays for convenience it's not convenient that's what sucks”

Helpful Report

Posted 1 month ago

“Too many of the delivery people don't speak English. It does no good to post delivery instructions since they can't or won't read them. I am unable to communicate with them, they show up BEHIND my residence instead of at the front, and my food is left by the doorstep for who knows how long, instead of the driver ringing my doorbell as I requested in the instructions. For me, it isn't worth paying $10+ for this. Recently, this has been happening quite frequently, and I'm just about done.”

DoorDash 2 star review on 25th March 2025

Helpful Report

Posted 1 month ago

“The items I asked for not delivered and I was told not available,-one was substituted and the other one was just left off for the same reason-I knew that the store had these products because I called to make sure-you may have to ask an store associate to get them .This has happened two times with Door Dash and I think they need to ask if they can’t find it /it’s very expensive to use D Dash .This was in a a pet store and medicine I use for my cat.”

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Posted 1 month ago

“I have been trying to cancel this order for almost 20 minutes. It's not allowing me and dooedash is not answering”

DoorDash 2 star review on 15th March 2025

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Posted 1 month ago

“The first delivery was great, the 2nd one was a nightmare...The customer service reps were terrible...so bad that I honestly didn't even know if they were human; They refused to answer my questions & did not care when I said that the 2nd order would be my last... This service was a complete waste of time & money...It also took 10 minutes just to add substitutions because of how slow the app was. Barf.”

Helpful Report

Posted 1 month ago

“I ordered from Burger King and they canceled my order then burger King refused to make it. I'm STILL waiting on a refund. All they do is rip people off!”

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Posted 1 month ago

“I ordered from Burger King and they canceled my order then burger King refused to make it. I'm STILL waiting on a refund. All they do is rip people off!”

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Posted 1 month ago

“Driver named Wais literally stole a nearly $200 food order. Beware”

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Posted 2 months ago

“Missing items on my order. I ordered steak nachos that was supposed to have beans,sour cream and pico de gallo. It just came with meat and cheese and the chips , which wouldn't be that bad but I paid $12.50 for it. Now for me that's too much for meat and cheese and chips. If I wanted that would of made it myself and saved me the money.”

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Posted 2 months ago

“Switched driver mid way through. Took over an hour and a half to get my food.”

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Posted 3 months ago

“DoorDash sucks. The app itself works mostly aside from the messaging features and account settings if either of those matter to you. The support agents are rude and unhelpful. I'm not saying I have issues on every order but lately it seems to be more and more frequent and again, the support is awful. They make a bad situation worse.”

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Posted 3 months ago

“Waited 1 hour 45 minutes for my order to start moving. Contacted support and agent Reyaz was rather rude and condescending. Food arrived cold and the only offer was a $6 refund on a $68 dollar cold order. Not at all pleased with Door Dash on this one.”

Helpful Report

Posted 3 months ago

“Be careful if you live in an apartment complex, even if you give extra directions, like, 2nd floor, left. This is what I do every order. 5 times now the doordash delivery person didn't even enter my building. They left it outside the door in 20 degree weather. This tells me they have zero common sense. It's a gamble every time I order something. The delivery people are obviously not given good job descriptions. It's a very poor service.”

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Posted 3 months ago

“Just received a charge to my card when I haven’t used them since November of 2024! It’s giving scammers”

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Posted 3 months ago

DoorDash is rated 1.3 based on 23,574 reviews