DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,116 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,116 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 16th September 2025

DoorDash 1 star review on 7th September 2025

2308

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“⭐☆☆☆☆ DoorDash is a complete joke when it comes to customer service. Every time they mess up an order (and it happens way too often), they act like they’re doing you a favor by handing out a partial credit instead of fixing the issue. This last order, I didn’t get my chips and salsa at all, and there was no way to even report that the churro came with no chocolate sauce. So I got charged full price for food I never received or couldn’t enjoy properly — and DoorDash’s “solution” was to give me a fraction of the cost back. Their app is designed to make it easy to spend money, but impossible to actually get help when they screw up. After this latest mess, I deleted my account for good. Too many other delivery services out there to keep putting up with this kind of shady, half-assed “support.””

Helpful Report

Posted 4 days ago

“You overcharged me for last order. Im done with doordash”

Helpful Report

Posted 1 week ago

“I've had food delivered a few times through Doordash and 80% of these orders I experienced problems. Excessive fees and higher cost for deliver food is common with all delivery services but drivers being extremely late and not delivering your order is more likely with doordash I've experienced drivers bring food to my address take a picture of the delivery and then take the food back with them, partial orders delivered and here lately driver pulled up to my address never got out turned around in my neighbors driveway and kept my food not realizing I captured everything on camera including car and tag#. I know drivers aren't paid a lot so I guest she needed to feed her family Reported a complaint to doordash and requested a refund a d amount they refunded was less than the amount they charged my account I questioned the customer service rep why the difference and I was told the additional fees must be from my bank...BS the bank pay the amount requested from doordash I'm done dealing with delivery services and get my sorry ass up and pick up my own food save myself $20 plus dollars in fees and tips”

Helpful Report

Posted 1 week ago

“I have ordered from door dash many times in the past 2 months all of my order have been missing items or the items have been wrong. i ordered 3 happy meals for my kids because my husband was a t work an di cant drive so my kids didn't get there happy meals nor there toys because the meals were wrong i didn't even receive the meal for my 3rd child. and i called door dash support i couldn't even get my money back. or reorder the food.”

Helpful Report

Posted 2 weeks ago

“The worst customer service ever!! Be careful when ordering from here!! They do not compensate even when they know the restaurant is wrong!!”

Helpful Report

Posted 2 weeks ago

“i order all the time. All other orders went well. My order last night was over an hour and a half late. The dasher claimed she had to wait a very long time for someone to get their food. I don't beleive her. I don't know what she was doing but it wasn't her job. When I contacted DoorDash online, they only offered a $10.00 credit. Far from what I paid! Terrible customer service.”

Helpful Report

Posted 3 weeks ago

“They are to deal with and they will let these restaurants and dashers rob you blind”

Helpful Report

Posted 3 weeks ago

“Offered 1st delivery free, was charged $9.99..I did not like being lied to”

Helpful Report

Posted 4 weeks ago

“I'm a dasher. DoorDash overly charges people to order items so then the customers hardly tip the drivers. But we're not just drivers. We go pick up the customers items, sometimes waiting 15 minutes or more for their orders, using our gas, our wear and tear in our vehicles, our time and effort and hardly ever get tips. Plus the dasher app messes up about 90% of the time. I wouldn't be dashing if I didn't need the money. The DoorDash owners could be a lot more generous with paying the drivers. And customers could be generous as well with leaving money tips.”

Helpful Report

Posted 1 month ago

“Ordered $175 worth of food last night and it kept saying Dasher is is at the restaurant waiting for your food. Said this for 45 minutes, text and called driver, no answer. Called restaurant and they said our food was picked up 40 minutes ago. So the driver picked up my food and went and fed their family apparently. Got my card refunded.”

Helpful Report

Posted 1 month ago

“It’s frustrating when you get a great deal with DoorDash, but the driver can’t be bothered to check the receipt to make sure all items are included. I get sometimes the bags are sealed, and they can’t check, but my recent order was not sealed, the bag was wide open with the receipt attached. DoorDash did credit me the amount of the item, but not the full price of course because of the discounts I received. The problem is, now to order that exact same item. I am literally paying more than I did for the entire first order because now I have to pay fees and there are no discounts. It wasn’t a very large order and it wouldn’t have taken more than 30 seconds to take this additional step.”

Helpful Report

Posted 1 month ago

“Yeah its convenient But rarely satisfactory. Delivery took over an hour with estimated 15 min wait time. Food was cold and greasy and stale. Over $30 dollars in icky food fed to the dog. Plus a standard 20% tip. Which quite frankly the service provided wasnt worth.”

Helpful Report

Posted 2 months ago

“I waited almost an hour for an order that usually comes in 30 minutes.Makes me wonder if my food was messed with.The burger was cool and flat.Unfortunately,the driver gets the blame.”

Helpful Report

Posted 2 months ago

“this company is such a joke omg 🤣🤣 I've ordered here four times and 3/4 orders were always missing items and doordash nvr wanted to refund me. they would tell me they will submit a complaint but submitting a complaint won't get me my food!”

Helpful Report

Posted 2 months ago

“Don't use this service unless you are prepared to pay more for the product then what the store charges. More on taxes. More for service fees which is based on your dollor amount then a delievery fee. Expect to pay no less then an extra $10 to $30 maybe more per order, then you still need to tip the driver.”

Helpful Report

Posted 3 months ago

“how is door dash allowed to forged my signature ??”

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Posted 3 months ago

“It's very bad service! Fast food is never delivered to the right place! I'm looking for another way to order because this method is chaotic”

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Posted 3 months ago

“I like the convenience of having door dash. What I don't like is the service fee door dash charges for their services but pays the drivers less for a delivery fee. How is the system making more money then the driver doing the hard labor.....”

Helpful Report

Posted 4 months ago

“The driver left the wrong order I received someone else’s order from petsmart tried leaving a text to the driver 3 times never received a text back I spoke to customer service and they were going to send another order from petsmart then I got a text telling me my order was canceled I’m out the tip for the delivery and no order I have had other orders delivered from petsmart with no problems I will not use door dash again I will pick up my order in the store from now on”

Helpful Report

Posted 4 months ago

“DoorDash is not as good as Uber. Delivery problems, can't find location, not willing to hand it to me etc...”

Helpful Report

Posted 4 months ago

DoorDash is rated 1.3 based on 24,116 reviews