DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,040 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,040 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 25th August 2025

2302

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i order all the time. All other orders went well. My order last night was over an hour and a half late. The dasher claimed she had to wait a very long time for someone to get their food. I don't beleive her. I don't know what she was doing but it wasn't her job. When I contacted DoorDash online, they only offered a $10.00 credit. Far from what I paid! Terrible customer service.”

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Posted 5 days ago

“They are to deal with and they will let these restaurants and dashers rob you blind”

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Posted 6 days ago

“Offered 1st delivery free, was charged $9.99..I did not like being lied to”

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Posted 1 week ago

“I'm a dasher. DoorDash overly charges people to order items so then the customers hardly tip the drivers. But we're not just drivers. We go pick up the customers items, sometimes waiting 15 minutes or more for their orders, using our gas, our wear and tear in our vehicles, our time and effort and hardly ever get tips. Plus the dasher app messes up about 90% of the time. I wouldn't be dashing if I didn't need the money. The DoorDash owners could be a lot more generous with paying the drivers. And customers could be generous as well with leaving money tips.”

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Posted 2 weeks ago

“Ordered $175 worth of food last night and it kept saying Dasher is is at the restaurant waiting for your food. Said this for 45 minutes, text and called driver, no answer. Called restaurant and they said our food was picked up 40 minutes ago. So the driver picked up my food and went and fed their family apparently. Got my card refunded.”

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Posted 2 weeks ago

“It’s frustrating when you get a great deal with DoorDash, but the driver can’t be bothered to check the receipt to make sure all items are included. I get sometimes the bags are sealed, and they can’t check, but my recent order was not sealed, the bag was wide open with the receipt attached. DoorDash did credit me the amount of the item, but not the full price of course because of the discounts I received. The problem is, now to order that exact same item. I am literally paying more than I did for the entire first order because now I have to pay fees and there are no discounts. It wasn’t a very large order and it wouldn’t have taken more than 30 seconds to take this additional step.”

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Posted 1 month ago

“Yeah its convenient But rarely satisfactory. Delivery took over an hour with estimated 15 min wait time. Food was cold and greasy and stale. Over $30 dollars in icky food fed to the dog. Plus a standard 20% tip. Which quite frankly the service provided wasnt worth.”

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Posted 1 month ago

“I waited almost an hour for an order that usually comes in 30 minutes.Makes me wonder if my food was messed with.The burger was cool and flat.Unfortunately,the driver gets the blame.”

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Posted 1 month ago

“this company is such a joke omg 🤣🤣 I've ordered here four times and 3/4 orders were always missing items and doordash nvr wanted to refund me. they would tell me they will submit a complaint but submitting a complaint won't get me my food!”

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Posted 2 months ago

“Don't use this service unless you are prepared to pay more for the product then what the store charges. More on taxes. More for service fees which is based on your dollor amount then a delievery fee. Expect to pay no less then an extra $10 to $30 maybe more per order, then you still need to tip the driver.”

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Posted 2 months ago

“how is door dash allowed to forged my signature ??”

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Posted 2 months ago

“It's very bad service! Fast food is never delivered to the right place! I'm looking for another way to order because this method is chaotic”

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Posted 3 months ago

“I like the convenience of having door dash. What I don't like is the service fee door dash charges for their services but pays the drivers less for a delivery fee. How is the system making more money then the driver doing the hard labor.....”

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Posted 3 months ago

“The driver left the wrong order I received someone else’s order from petsmart tried leaving a text to the driver 3 times never received a text back I spoke to customer service and they were going to send another order from petsmart then I got a text telling me my order was canceled I’m out the tip for the delivery and no order I have had other orders delivered from petsmart with no problems I will not use door dash again I will pick up my order in the store from now on”

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Posted 4 months ago

“DoorDash is not as good as Uber. Delivery problems, can't find location, not willing to hand it to me etc...”

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Posted 4 months ago

“Not always do you get good service.”

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Posted 4 months ago

“Ordered food thru the restaurant app, doordash delivered food to the wrong address. When I called to let them know, he stated that he went where the GPS said to go. Luckily I recognized the house/door, which was a street over and went and got it myself.”

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Posted 4 months ago

“I fell victim to a crypto scam, but contacting harrylucy*977 @*gmail.*com made the refund process quick and easy.”

DoorDash 2 star review on 7th April 2025

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Posted 4 months ago

“If I order food one minute from me and the dasher picks up another order I don't understand how they get there food first being further away. I will not use door dash again. Take way to long to get anything. I'm better you drive myself. When a person pays for convenience it's not convenient that's what sucks”

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Posted 5 months ago

“Too many of the delivery people don't speak English. It does no good to post delivery instructions since they can't or won't read them. I am unable to communicate with them, they show up BEHIND my residence instead of at the front, and my food is left by the doorstep for who knows how long, instead of the driver ringing my doorbell as I requested in the instructions. For me, it isn't worth paying $10+ for this. Recently, this has been happening quite frequently, and I'm just about done.”

DoorDash 2 star review on 25th March 2025

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Posted 5 months ago

DoorDash is rated 1.3 based on 24,040 reviews