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DoorDash Reviews

1.3 Rating 21,027 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

1.3

Based on 21,027 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 25th April 2024

Roussena Rouzard

DoorDash 1 star review on 25th April 2024

Roussena Rouzard

DoorDash 1 star review on 25th April 2024

Roussena Rouzard

DoorDash 1 star review on 25th April 2024

Roussena Rouzard

DoorDash 1 star review on 25th April 2024

DoorDash 1 star review on 22nd April 2024

DoorDash 1 star review on 21st April 2024

1829

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to start my own investigation about this business after so many orders not being delivered. My husband and I are a handicapped couple and we began utilizing this service in 2019,after we were discharged from a nursing facility and between both DoorDash accounts, we’ve spent over $3,239, as of November 3,2023. I started a journal to document the orders placed and the orders not delivered. This business was started by two founders, Mr. Lang and Mr. Tang. The headquarters that was located in San Francisco was permanently closed, so it doesn’t exist. The founders became billionaires by stealing from Americans. What billion dollar business doesn’t have a headquarters office? I think a Ponzi scheme is going on and it has to stop!!!!!!!!!! I personally would love to see the two founders charged, arrested, and prosecuted to the fullest extent of the law!!!! And I’m going to push until they’re charged!!!!!!! I mean when you’re not able to cook for yourself or drive, you look at your options and utilizing this food service seemed to be our best option, but after years of being taken advantage of, time and time again, you get tired and you need an understanding, so you have to find it yourself, and this is what I’ve found…….”

Posted 4 months ago

“Doordash is a good app for when you wanna order in for a quick meal. But a few years ago I spent well over 200$ on a few orders before I noticed the reason they weren't arriving was because the address was wrong. The person handling my issue just gave me a refund for a part of my meal not the whole process.”

Posted 4 months ago

“I have ordered DoorDash for years out of convenience and necessity (lack of transportation) and have had many issues over the years, which often times I have reported and been able to receive some kind of comparable compensation or solution for. However, I just had an experience that was truly very poor customer service that I feel warrants a review. I submitted a dispute today, 11/30/23, for an order from KFC. I ordered a 12 count nugget meal and a bottle of water. After finishing my meal, I went to take some medicine for the evening (I am sick), and realized I never received the bottle of water. I went back into the app and reported the item missing. A pop up window then comes up saying something along the lines of me having a high volume of issues with my orders lately - which I have not, by the way. The last time an issue was reported on my account was on 11/13/23 for a Dollar General item being out of stock. I have used DoorDash 12 times since then and have not reported any issues. I also had an order cancelled on 11/6/23, which resulted in a refund to my debit card, as well as a refund on 11/2/23 for another out of stock item at Walgreens. NONE of those refunds were requested. They were all directly related to the store itself cancelling or refunding the item due to availability and my order being adjusted accordingly. Following this pop up message, I am required to add a photo to my dispute. I included the photo the dasher sent me to show my food had been dropped off, with the water bottle very much not pictured. They immediately offer me $0.94 in return. Now I don’t know what anyone else thinks, but DoorDash is not cheap. As I said, I often use it because I don’t have access to transportation, but it is an expensive service. The water bottle I ordered cost $3.59. The total order - which again was a standard 12-count nugget meal with a drink and two sides and the bottle of water - was $21.25 with tax and tip. And that is fine, I am perfectly okay with paying for the service. What I am not okay with is how this issue was handled once reported. Offering me 30% of the item’s original cost (less, actually) due to the fact that DoorDash has not yet developed a proper system to verify my claim is incredibly poor customer service. I recognize people probably report missing or incorrect items in order to receive store credit and that is something they have to be diligent about. However, stating I have a high volume of “issues” and not properly compensating my request is not the solution, especially when the last 3 refunds issued on my account were directly related to partner companies not being able to provide the item, or order, requested. Figure out a better system and properly compensate your customers AND your dashers in the meantime. You have more than enough funds to account for missing items until you resolve the structural problem with your business model.”

Posted 4 months ago

“Delivery was on time HOWEVER, since I failed to tip the “suggested” amount of $12 on a $45 food charge with “free” delivery they left my food in front of my storm door so I couldn’t grab it without knocking the food over. NICE!”

Posted 4 months ago

“I do not know if Rita's Cantina in Jersey Village, TX is mad at you or me. I ordered one order of beef fajitas for one person, and one order of chicken fajitas for one person. When I opened the containers I found only 4 small strips of beef and 4 small strips of chicken. That is pitiful. Ordinarily when I order in the restaurant I have enough of each of the orders to have another meal at home from the to-go leavings. I will never use Doordash again if this is how restaurants short your orders.”

Posted 5 months ago

“My experience with DoorDash is a problem that’s happened over and over. They keep charging me $4.99 for DoorDash Pass and I never signed up for a subscription. I cancelled one that was forcefully added a few months ago and they took money from me again yesterday for another subscription that I didn’t ask for. Be aware people! You’ll be paying for a subscription you never asked for.”

Posted 5 months ago

“I ordered 2 items and only recieved one item and was told I could not get a credit for whatever reason. I have kids to feed this was a very big inconvenience!!! I’m sorry but after this I will not use this app again”

Posted 5 months ago

“I’ve had this app for month’s everything was good I got my food but yesterday I didn’t want to drive late at night by myself so I ordered and a DoorDasher stole my order and they couldn’t give the new DoorDasher my order because the other one stole it I went to wingstop to get my own order that I payed for to get delivered. I was really upset and this is the last time I’m ordering from this app I would rather order from Uber eats also when they say they would give u a refund they never do.”

DoorDash 2 star review on 5th November 2023

Posted 5 months ago

“Like the service but not happy how they truck you into buying their dash pass at the final paying screen . Beware if you canceled , the question is tailored to be quick and in a common area to purchase. Now I have one month here a quick accident so click. Not cool.”

Posted 5 months ago

“They weren't able to find a dasher for my order. Instead of apologizing and refunding my order, they blamed the restaurant! The restaurant was working on my order; they just didn't have a dasher. As a fast food worker who interacts with dashers all day, I know when I see BS. This was BS.”

Posted 6 months ago

“Delivery was fine but the Driver was looking for a tip, I thought it was rude the way he asked for it. I didn't ask for DoorDash to deliver, it was the company I ordered from, I personly wouldn't use DoorDash after this, Drivers shouldn't be asking for tips, are they not getting paid for this job?”

Posted 6 months ago

“Absolutely wild that this HUGE company with access to all this cutting edge technology cuts corners by buying outdated maps that forces their drivers into completely different locations. There is no reason that every single time I order through Doordash, no matter my location, I will without fail get a call from the driver telling me the Doordash GPS took them ten minutes in the completely opposite direction and I have to sit there and lead them to my door. I am not a telephone operator, nor am I a GPS system. I shouldn't be having to sit on the phone with your drivers giving them directions. I do not live in a recently developed area, so there's no reason for this nonsense. Google knows where I live, why doesn't Doordash?”

Posted 6 months ago

“Most of their delivery people don’t speak English, so if getting to your place requires any specific instructions, don’t expect them to find it. The vast majority of people they hire seem to be completely incompetent. I am not a one time user, I have used them dozens and dozens and dozens of times and half the time they are totally, totally incompetent. Someone should run this company out of business and set up a good app which has competent drivers. This is capitalism at it’s worse.”

Posted 6 months ago

“why do they send the dasher to deliver orders that are farther than your place first then deliver your order after even if you live closer to the restaurant. It doesn’t make sense and then your food is cold.”

Posted 6 months ago

“So basically,I was offered a promotion from Aug 2022 to August 2023. A free membership for a yr with a prime membership. 2x they billed me. I called they fixed it. Then I noticed, they have been charing me since Sept 2022. I called customer service. The girl rudely said to me.. if the transaction was long than 15 days ago. I could get $0 reimbursement. I asked to speak with a supervisor, first the girl didn't want to let me. Then she says " so ur aware the supervisor will say the same thing I did!".. she put me on hold..No supervisor was available. I was promised a call back within 30 mins.. 2 days ago. Been a loyal customer since 2017. Didn't think they'd rip me off like that”

Posted 6 months ago

“Customer service agents don't know good English (from other countries) And in the chat they are rude, end chat early”

Posted 6 months ago

“I placed an order, but received a notice that it had been altered or cancelled. This is the second time I have had this happen. When I called the location, the order had been picked up, but I never received it! It has happened at two different places. This time the delivery person went to get the order, but it had already been picked up. The first time, it was picked up but never delivered. I rarely use Door Dadh and doubt I will depend on it again.”

Posted 6 months ago

“Was told that I couldn’t get my money back customer service told me that my house was out of range that was a lie maybe for the dasher but I should still get my money back cause she never left the pizza at the other address a bunch of bs never got refund”

Posted 6 months ago

“Multiple issues with doordash with the biggest problem haven driver's names and profiles not matching the driver's by far. And another issue is being charged for there Dashpass when never even ordered. They'll charge multiple months. Then try to give you credit, and when asked for your money back. They give you one month's worth, and not all the months they charge you. The automated system is total trash, and they try to use that to discourage people from actually talking to the company with real issues. The only reason they get 2 stars is because the food they brought was warm and delicious. Company wise, I think they're trash.”

Posted 6 months ago

“100% Doordash Drivers fault of not knowing how to carry and deliver a pizza.”

DoorDash 2 star review on 23rd September 2023

Posted 7 months ago

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DoorDash is rated 1.3 based on 21,027 reviews