DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 23,775 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 23,775 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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2284

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery fees change from what's advertised on the face page. When you go to the cart, they double your delivery fee. The restaurant is only 2 miles from my house and I have never paid $6.99.”

Helpful Report

Posted 7 months ago

“I am recovering from pneumonia and my company sent me more than $600 worth of DoorDash gift cards. I will discourage my Realty from ever doing it again. Very unpleasant experience! The Dashers pick up the first items they see without ensuring the product is in good condition, and when customer service is called, they are no help at all. NEVER AGAIN! Check out the wrinkled tomatoes delivered. Pic wouldn’t load.”

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Posted 8 months ago

“It's just sad how much the Dashers get paid being that the customers don't tip. I think there should be a mandatory gratuity/tip of at least 3 dollars per order. People don't wanna leave their homes sometimes and are willing to pay that extra $3. Then you have those that can afford to tip and understand that if they were Dashers they would want tips too. Not only that, the maps are set up to take you on the long scenic route, for the purpose of making you waste gas so the gas stations can profit off you. As a Dasher, you should get to know your area well so you can find your own way there in less time, to save gas.”

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Posted 8 months ago

“Had a order from a rude guy name Courtney do not assign him my order every again”

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Posted 8 months ago

“Anyone ordering using door dash, make sure you review your order before submitting. If you order from places like Subway, Panera, Jimmy John's, etc. When you order and it asks for additions or subtractions you want on sandwich do not use up/down buttons to move list. It changes your requests.as it moves selection up or down the list. Learned this the hard way today. Other than that I have had no Problems with door dash in my area.”

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Posted 9 months ago

“As a dasher doordash suck who's picking up these orders under $10 going 12 miles or $3,then $2 orders that can't even cover car maintenance.”

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Posted 9 months ago

“When you place a order and they don't have a Dasher,you can't cancel or even get a partial refund. You have to accept the cold food because the had no dasher. How is that my problem? Should at least get a refund for the cold food.”

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Posted 10 months ago

“Twice they didn’t text me and twice I never got a refund for me not getting my cold brew shakes”

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Posted 10 months ago

“I'm a vip customer and half the time my food comes cold because there able to double dash that's very disappointing”

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Posted 10 months ago

“Ordered a couple of breakfast burritos; which never arrived. Total bill of 27.00 and Door Dash offered a 6.00 credit. Poor business practices and worst customer service.”

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Posted 10 months ago

“I never blame the drivers. They literally get instructions to pick up and drop off. It is not their job to check food items. They're actually supposed to be sealed. It's up to the restaurant. It costs way more to have food delivered ,and restaurants actually mark up the cost. If DD can't assure the restaurant is doing it's job , it shouldn't be listed as an option. If you post a review and photo in the app, you can't view them, so no one else knows. Waste of time and money.”

Helpful Report

Posted 10 months ago

“Ordered food that the driver left at the door. He/she did not knock and ants were all over it. Ordered food from Pizza Hut Pizza Hut a month later and was missing an item. Contacted Doordash. They said to contact the store because they couldn't give refunds. ANYTIME I CALL PIZZA HUT, IT GOES DIRECTLY TO A CUSTOMER SERVICE REP WHO CAN'T HELP ME WITH MY ISSUE. At the end of the day they're all scams.”

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Posted 10 months ago

“Prices, fees and tips are ridiculously out of control, done with doordash!!! You oay twice as much gorgeous everything and have to tip on top of that. The extra stop is a scam, they drop the 2nd stop so their friend or whoever can pick it up then your tipping twice, what a scam!!!”

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Posted 10 months ago

“Awful experience. Terrible customer service and company policies. Can't even type a response before most agents try to disconnect the chat. Received completely inedible food on an expensive meal and was offered a pittance in compensation. Cancelled my account and won't be back. I'll stick with Uber Eat.”

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Posted 10 months ago

“As a dasher's driver I can say if your a dasher and you make it to the platinum dasher stauts that doordash will actively sabotage you. Multiple days with only 1 or 2 orders after reaching platinum levels. So just be ready for some jerkoff BS after you get platinum. Plus their dasher support can barely be understood and lack the ability to resolve any complex issues. Enjoy.”

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Posted 10 months ago

“Okay, when they are not delivering it to the wrong address they sometimes almost refuse to give me my order because they mis-prounce my name and believe I am trying to con them. I had to explain to my last driver that Michael is prounced Michael. Not Michelle.”

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Posted 11 months ago

“They send promotions you can’t use they never hold the restaurant accountable for the ridiculous prices, the only good is the people who deliver the food. They also play with the refunds when your order is messed up offering 2 or 3 dollars it’s ridiculous. So I’m done with door dash I’ll pick my stuff up for now on. And customer service is a joke. Check the photos I was on hold forever.”

DoorDash 2 star review on 14th July 2024

Helpful Report

Posted 11 months ago

“There were items missing from my order and the resolution offered by doordash was to refund me only 1/3 of what I paid for items I did not receive. Have used doordash many times and have issues more times than not. Not their fault my orders are incorrect but the resolution from them is less than fair.”

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Posted 11 months ago

“The fact that I ordered an hour ago and my driver picked up my order and sitting elsewhere waiting for someone else's order is BS. I'm canceling my subscription and using grub hub from now on.”

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Posted 11 months ago

“I have tried on 2-3 occasions to order food and have it delivered thru door dash. One time they left half of my food at the store. Currently I am waiting over 30 minutes for my food to be delivered for a 10 minute drive. Cold food!”

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Posted 11 months ago

DoorDash is rated 1.3 based on 23,775 reviews