DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,040 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,040 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

faisal@doordash.com

Write Your review

Tell us how DoorDash made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

DoorDash 1 star review on 25th August 2025

2302

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The doordash driver Anthony not only delivered to the wrong address,when I called him to have him deliver to my house he got angry on the phone using the "F" word, again saying "Fu@@"when he handed me my bbn order in the middle of the street, then squealed his tires when he left nearly running me down in the process. Reckless driving and foul language don't impress customers. I did get a whopping $5.00 credit for his behavior and a refund for the order but that ino way covers his language or lousy attitude and reckless driving.”

Helpful Report

Posted 8 months ago

“I'm not using your service again. Totally unprofessional”

Helpful Report

Posted 8 months ago

“False code”

Helpful Report

Posted 9 months ago

“Doordash charged me $96 for the yearly fee when I only signed up for the monthly fee. Contacted their customer service representative, where they told me they were unable to refund me and "educated" me on how to choose properly (my eyesight and memory are fully functional fyi). Needless to say displeased with their customer service (or rather lack thereof) and going to dispute this charge with my bank .”

Helpful Report

Posted 9 months ago

“I keep getting ripped off with this dash pass I pay for it monthly but then they stick a 96 yearly fee on my account. I tell them I did not approve that or ask for them to change it to the yearly but they will do nothing about it they will keep your money.”

Helpful Report

Posted 9 months ago

“I made an order and it was immediately canceled and told my money would be returned in 5-7 days , when I called customer support the guy refused to do anything to help me, said that the merchant cancelled it so I called the merchant and they said they had no idea what happened that they never did that.”

Helpful Report

Posted 9 months ago

“I have used DoorDash many times and except for a few glitches it has been fine. Here is why I am giving this low review. -my apt complex is in area that has many different complexes that are off of a main rd. Mine however are not mixed in with those. I have put detailed location instructions on the website which I have been told by drivers works very well. For some reason the drivers rarely access this and end up in the other highly populated area of apts by following the map on the doordash website. -My latest problem however has caused me to change to Uber eats. On Nov 1st I ordered a meal then decided to add an additional item. I followed the prompt on the website and added the item. When the driver came she had two meals and I questioned this as I thought she had given me someone else’s order. She advised that she had to deliver according to her information regardless of what I told her. The problem was that when I added the item it doubled my entire order. I checked my bank account a few days later to see if they had credited my account. I assumed they had been advised by the driver and backed out one of the orders. I called them and told them what happened but was told since I had received 2 meals I had to pay for them both. I pointed out that their system caused this and I expected a refund for one of the orders because I paid twice as much as I intended. I would like a call as I rarely use my email.”

Helpful Report

Posted 9 months ago

“My " dasher" sent a child up to my senior apartment alone to bring my food. She handed me the bag and itvwas noticably light. I asked where my food was and she ran. I got inside and this "dasher" ate my mf food and had the kid deliver empty wrappers. Pretty sick of the lack of quality of drivers. Ive had to call before with similar issues.”

Helpful Report

Posted 9 months ago

“Pending for DAYS. Most drivers sir until the last three last minute for other orders in area. I've had a few orders driver went to at least 2 other deliveries or some tangent with my frozen foods and hot foods. The app states that it provides refund or compensation but doesn't always follow through. Multiple orders through same establishment with same issues. Drivers regularly ignore delivery instructions. I'm standing outside right now and the driver just drove past me”

Helpful Report

Posted 9 months ago

“The delivery fees change from what's advertised on the face page. When you go to the cart, they double your delivery fee. The restaurant is only 2 miles from my house and I have never paid $6.99.”

Helpful Report

Posted 10 months ago

“I am recovering from pneumonia and my company sent me more than $600 worth of DoorDash gift cards. I will discourage my Realty from ever doing it again. Very unpleasant experience! The Dashers pick up the first items they see without ensuring the product is in good condition, and when customer service is called, they are no help at all. NEVER AGAIN! Check out the wrinkled tomatoes delivered. Pic wouldn’t load.”

Helpful Report

Posted 10 months ago

“It's just sad how much the Dashers get paid being that the customers don't tip. I think there should be a mandatory gratuity/tip of at least 3 dollars per order. People don't wanna leave their homes sometimes and are willing to pay that extra $3. Then you have those that can afford to tip and understand that if they were Dashers they would want tips too. Not only that, the maps are set up to take you on the long scenic route, for the purpose of making you waste gas so the gas stations can profit off you. As a Dasher, you should get to know your area well so you can find your own way there in less time, to save gas.”

Helpful Report

Posted 11 months ago

“Had a order from a rude guy name Courtney do not assign him my order every again”

Helpful Report

Posted 11 months ago

“Anyone ordering using door dash, make sure you review your order before submitting. If you order from places like Subway, Panera, Jimmy John's, etc. When you order and it asks for additions or subtractions you want on sandwich do not use up/down buttons to move list. It changes your requests.as it moves selection up or down the list. Learned this the hard way today. Other than that I have had no Problems with door dash in my area.”

Helpful Report

Posted 11 months ago

“As a dasher doordash suck who's picking up these orders under $10 going 12 miles or $3,then $2 orders that can't even cover car maintenance.”

Helpful Report

Posted 1 year ago

“When you place a order and they don't have a Dasher,you can't cancel or even get a partial refund. You have to accept the cold food because the had no dasher. How is that my problem? Should at least get a refund for the cold food.”

Helpful Report

Posted 1 year ago

“Twice they didn’t text me and twice I never got a refund for me not getting my cold brew shakes”

Helpful Report

Posted 1 year ago

“I'm a vip customer and half the time my food comes cold because there able to double dash that's very disappointing”

Helpful Report

Posted 1 year ago

“Ordered a couple of breakfast burritos; which never arrived. Total bill of 27.00 and Door Dash offered a 6.00 credit. Poor business practices and worst customer service.”

Helpful Report

Posted 1 year ago

“I never blame the drivers. They literally get instructions to pick up and drop off. It is not their job to check food items. They're actually supposed to be sealed. It's up to the restaurant. It costs way more to have food delivered ,and restaurants actually mark up the cost. If DD can't assure the restaurant is doing it's job , it shouldn't be listed as an option. If you post a review and photo in the app, you can't view them, so no one else knows. Waste of time and money.”

Helpful Report

Posted 1 year ago

DoorDash is rated 1.3 based on 24,040 reviews