DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 23,780 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 23,780 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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2284

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“More often than not they are late or cancel your order mid stride. I quit using Uber because of this and now they are as bad or worse. We over pay for food and bad service. Just go pick it up yourself.”

Helpful Report

Posted 11 months ago

“My order was left about 50 feet from my door. It seems my dasher just opened a window and dropped my order on my driveway.”

Helpful Report

Posted 11 months ago

“I’ve had DoorDash for quite sometime now, and at the beginning all was well. However soon thing slowly started to go downhill. Dashers would soon start to steal the food sending pictures with their hand covering the lens, then you’d spend your last money in your account leaving it negative or empty so you can eat, only to be told “we can send you a refund but it’ll take 5-10 business days to clear. Or take a credit which would end up going back to the company that just gave you horrible service. DoorDash should be audited and staff needs to be reviewed. The company is a good idea but start caring more about your consumers.”

Helpful Report

Posted 11 months ago

“Again and again, missing part of the delivery order, and the only solution is reinvest 15% of the value of the order (not even close of the value of the product missing). Many time same problem, never offer a real solution, almost a scam, they take my money and deliver wherever they want with no responsibility. Last order from a regular client and suggest to other... find another company.”

DoorDash 2 star review on 14th June 2024

Helpful Report

Posted 1 year ago

“The drivers are stopping at an address before me and my orders are tampered with. I am very familiar with the restaurants I order from and I know how it should look and taste. I can see on the map where the driver is and that he stops for 10 min before delivering to me...???”

Helpful Report

Posted 1 year ago

“More than half of what I order is incomplete, completely wrong or never arrives. I don’t know if companies don’t care to fulfill orders correctly or if the drivers don’t care to deliver correctly. Overall Door Dash has become a disappointment more often than a helpful service. Sad.”

Helpful Report

Posted 1 year ago

“Ordered pizza, was not notified it was delivered. The pizza was sitting on my front porch long enough to get a few ants and a spider in it. Not to mention the whole pizza slide to one side and was a complete mess.”

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Posted 1 year ago

“DoorDash didn’t know anything about the dishes offered by its client Miso Sushi Restaurant in Kingston NY. They referred me to the restaurant who couldn’t guide me to a 10 piece sashimi offering which they claimed was there. Vicious circle!!”

Helpful Report

Posted 1 year ago

“I had ordered something from Petco , who had door dash deliver it to my house. The guy who delivered my order had brought me the wrong order. He had just left so I quickly called him and told him that he just delivered the wrong order to me. He said sorry and there was nothing he could do about it because he was in a hurry to make it to his next delivery. When I put in my order which was a small one I included a $10.00 tip. So I called door dash and the customer service guy I talked to was borderline rude and in a big hurry to get me off the phone. When I asked about the $10.00 tip I had left, because there was no way the driver deserved it he told me he sent my tip back to Petco. I don’t believe Petco did the tipping but I did. So sure enough I was not credited back my tip. I will NEVER deal with door dash again! Yes I got to talk to someone about my problem immediately when I called but their customer service sucked!”

Helpful Report

Posted 1 year ago

“Ordered food that was 20 minutes late because the driver picked up another order. Our food was cold. And my delivery time kept getting pushed back, with my food sitting in a random car getting cold. Ridiculous. And Doordash won't even give a partial credit for bad service. I just deleted the app. Never again.”

Helpful Report

Posted 1 year ago

“I'm a driver who is now switching to Uber eats because of the 100 deliveries on the last 30 days requirement in order to Dash Now anytime. The new shop n go orders take up time of my time and it's not fair to keep the 100 delivery requirement. Uber let's me deliver anytime with zero requirements.”

Helpful Report

Posted 1 year ago

“I placed an order from Subway. The Door Dash driver needed a little help finding the location. I only speak English. The driver didn't speak one word of English. Consequently, we could not communicate. He finally gave up and I wasted $17 and I guess he ate the food. This was in the Houston area. I have decided that next time, in the special instructions, I will say I only speak English and if they don't have a driver that also speaks English to cancel my order.”

Helpful Report

Posted 1 year ago

“They need to get their app together. There’s always something wrong. Right now you can’t communicate with the customer. Many times you have to reboot your computer in order to complete a delivery. They need to get up to speed!”

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Posted 1 year ago

“their fees are so out of pocket, why are you charging me almost ten dollars???”

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Posted 1 year ago

“I always tip very well on door dash and almost every driver does not say thank you or even acknowledge the generous tip. Very frustrating.”

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Posted 1 year ago

“This is not a review about doordash. I am a dasher. To put this as nice as can and to be respectful to all our great customers, I would like to say customers satisfaction is 100 percent the most important thing. Each and every customer should receive there order on time and the order should be complete. That being said as everyone in our country knows gas prices are up substantially. There for food delivery cost go up as well. We all know the drill we have seen our food cost at the grocery store go up because of increased fuel cost. It is no different for food delivery. Food delivery is not a necessity it is a luxury. There for I would ask that if you can not afford that luxury you do not have food delivered. The average cost is 1 dollar a mile and the cost for the drivers time. That cost will be going up as long as gas goes up. It may go to 2 dollars a mile or more. This has nothing to do with doordash drivers. We do not control the price of fuel. That is done by state and federal government. Who you elect in your state and the taxes on fuel your willing to pay. I would just ask that if you can not afford these fuel cost you do not order food to be delivered. If you want a change in these high fuel cost you may want to elect people who do not impose them on you.”

Helpful Report

Posted 1 year ago

“Yes Im still driving for door dash, for how much longer depends on how well we get along and how truthful their really are. In the Tampa area, they have taken away top Dasher program and have replaced it with a tier ranging program platinum gold, silver a pilot program. Upon implementation of this program, I ranked in the platinum supposed to be the top offers. Today I drove a lot of miles for very little pay on several orders. Having my acceptance rate at 99% before I started this day I ended up having to bring it down to like 94%. Let me explain I received an offer to go to checkers for 4.50 for 5.6 miles. I declined the offer not even by later another offer for 440 for 2.5 miles same place. I thought I was supposed to be getting the top offers. Why am I getting the top offers after I declined again my point that I have made on this particular platform DoorDash set you up to sabotage your ratings. I went ahead and accepted that offer finished received another offer for three dollars to go six something miles. I declined. Not even five seconds later I get an offer for five dollars to go 2.5 miles. Why didn’t I get that offer in the first place, once I completed that order they wanted me to go to a florist pick up four orders go 25 miles per $10 I declined. Not even two seconds later, I get an offer, same place same amount of pick ups for deliveries at the same place to go 35 miles for 14.75 an hour , I declined and then I ended my dash two hours early. Thanks very much DoorDash for nothing.”

Helpful Report

Posted 1 year ago

“DOORDASH. Had both good/bad experiences. BUT one thing that was super annoying - is FILTERING of feedback! When I left a Positive review it was approved. Negative feedback NOT approved ?”

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Posted 1 year ago

“First I paid an extra $2.99 to have the order epedited and of course it was late even by the new time they stuck in there after they missed the first deadline. I accidentialy ordered 2 of the same item and of course by the time I could log on to doordash after calling the store like the driver told me to I was told I had to contact door dash, so i started a chat and they let me know they could not help with the item ordered twice thats fine but I expected the xtra cost to be refunded. Well they said no and ended the chat. I tried to start a new chat but was told I was taking too long so they ended that chat. Someone then called me and apologized but said she could give me $5.00. That was it. My reply close my account now!!!”

Helpful Report

Posted 1 year ago

“I've been a big fan of Door dash since 2021 and I had three issues only within this time and their customer service used to be top notch but for some reason this year in particular, the customer service is very rude, condescending, rushed and won't listen to your complaint with compassion. You can tell the chat agents don't want to be bothered and one accused me of being impatient concerning timing when I waited for an order that was suppose to take 20 minutes and I was still waiting 1 hour in a half later for my food and the CS agent refused to cancel my order. Also some of the dash drivers don't speak English and that becomes hard because the dasher can't communicate with you so you can help them with instructions. The chat agents for Door dash has ruined the customer service experience. I didn't know what system that had before but it needs to go back because I will definitely be cancelling my account if this happens a fourth time.”

Helpful Report

Posted 1 year ago

DoorDash is rated 1.3 based on 23,780 reviews