DoorDash Reviews

Name: DoorDash
Rating: 1.33

1.3 Rating 23,582 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 23,582 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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Felipe Sarmiento

DoorDash 1 star review on 29th April 2025

Jasima Reynolds

DoorDash 1 star review on 27th April 2025

Oleksandra Nechyporuk

April Carson

DoorDash 1 star review on 26th April 2025

Carla Romero

2273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was extremely dissatisfied with the customer service I received from doordash. I have clear instructions in my profile that tells the Dasher where to deliver my food. Unfortunately a Dasher did not read those instructions and left my food somewhere else. I reached out to doordash to let them know only to be told sorry no compensation can be given. I was not seeking compensation. I felt that the doordash didn't hear or tried to understand the complaint that I had. I've also left comments on the order itself with again a response of sorry no compensation can be given. I'm truly dissatisfied with the service that I received with doordash. As customers of the service we pay fees to use the service and to not be satisfied and not be heard was not only frustrating but disheartening. What happened to the days where companies actually cared about their customers. Do better DD”

Helpful Report

Posted 1 year ago

“Biggest problem I had with DoorDash was getting paid. They put your earnings on the card then you can't get it. Oh yes I went to Walgreens, CVS, and a number of All Point ATM's but couldn't withdraw a dime in Souteastern New England. Then they wonder why they can't get help. The others pay you with deposits through your Bank debit card which works fine. Yes I gave my debit card information to Doordash but still couldn't get paid. Oh you can use their for fast food or gas but not for an oil change. GOOG LUCK try one of the others Uber, Grubhub.”

Helpful Report

Posted 1 year ago

“I only have/had DoorDash for the convenience I was pregnant and a working mom so I needed it when I was in a hurry to tired to cook and get out of bed at times and my husband works 3rd shift so sometimes we just want to order out anyways every time we do there is something wrong with either the service and the doordasher or the overall food in general. I’m not a Karen but when my food is cold or the order is incorrect (75 percent of the time) or the doordasher takes over 3 hours to bring me my food yes I want credit yes I want a refund. I’m not lying I have even sent pictures proving my point and at times they have not believed me. It’s so frustrating. I will tel anyone not to use DoorDash because it’s horrendous”

Helpful Report

Posted 1 year ago

“Door dash is lying to it's driver's. They claim to pay 2- 10 dollars per order, but a few months ago they cut pay. Now if there is 2 orders on one order dashers only get paid for 1 order. Dashers beware if you get 2 orders on one offer you may be working for free.”

DoorDash 2 star review on 28th January 2024

Helpful Report

Posted 1 year ago

“Some of theWORST DELIVERY services EVER I would give it 0 stars DoorDash is a scam! My order had half from one place and the driver must have done something with my shake and had to stop at Burger King for a COKE. It was a gift delivery for my birthday. I don't order from them. I have read the comments from some of the dimwits they have working for DoorDash One man said if people couldn't tip then they should not order. I feel if they can't handle the heat to get out of the kitchen. SHADY!”

Helpful Report

Posted 1 year ago

“They gaslight. Specifically they offer these “discounts” and claim for example 20 percent off and then they increase their “estimated” taxes and fees . It’s literally cheaper to order Uber eats WITHOUT a discount”

Helpful Report

Posted 1 year ago

“Like most people who left reviews the food never came. The pictures show an address that not even close. No one tries to correct this by going to get my food or send a new order. I’m regretting that I purchased a pass. I may need to Learn to cook.”

Helpful Report

Posted 1 year ago

“I had a door dasher come in and he used his rewards number for a doordash purchase. And from what I’ve been told, DoorDash drivers cannot do that. So the purchase he made for someone else, got a 5.00 off coupon, he put in his pocket after he took a picture of the receipt. But he got upset with me because he had to pay a dollar for a box of chocolates. After using points he’s gained by using his rewards on DoorDash customers purchases. He was very rude.”

Helpful Report

Posted 1 year ago

“DoorDash expects their Drivers food often without providing phone numbers for drivers to contact customer. Then they blame any descripency on the driver leaving themselves blameless. Did you know that they don't pay the drivers.”

Helpful Report

Posted 1 year ago

“I could specify my entire address, so I had to abbreviate. The driver had to call me twice to find my residence.”

Helpful Report

Posted 1 year ago

“drivers need to serve better because they don't have to ask someone name they don't need to need is on the receipt bad experince for drivers.”

Helpful Report

Posted 1 year ago

“I have ordered with DoorDash and give good tips. It is now getting worse. Ordered from Sonic and by the time we recd food everything was ice cold. Everything smh. I'm going to have to cancel with this service. Just not worth it at all😤😖😒”

Helpful Report

Posted 1 year ago

“My company uses DoorDash group links to facilitate team lunches a few times a week. As such everyone is able to enter their selections and this typically works well for us. However there have been multiple occasions when we have been unable to finalize the order with a message that the desire delivery time is unavailable. I called the restaurant and they confirmed that they were open and accepeting orders through DoorDash. This is an issue on DoorDash side and resulted in a loss of time for our team. We ended up going to a competing company and had no issues submitting our order to the same restaurant.”

Helpful Report

Posted 1 year ago

“Honestly with the price doordash expects you to pay for their services, they really should be offering more base pay to dashers whom are in the 90% with their accepting and dropping off times being so good. Doordash steals all the money even though you're not paying the specific company you're ordering from and then only offers drivers at least a $2 minimum base pay but with the economy rising the ones who deserve it and have good reviews should be offered more. This should be a competition and Doordash should be deactivating accounts that have more lower reviews so we have less problems with people stealing their food. Granted sometimes you have a longer wait time for your order but traffic and employees at the stores making your items also play a huge role which makes it seem as if it's the dashers fault. Doordash would be a lot nicer to use if they paid their employees more since they can obviously afford it and they took the time to refund customers orders that were missing items or didn't receive it due to a rude doordasher who couldn't pay for their own food. I doordash regularly and I know I would want my food there asap so I get there as fast as I can, make sure everything is correct meaning drinks and straws as well as utensils and I treat people with kindness as you should everyone. We are all people and respect should go both ways. Remember, communication is important and can make a huge difference”

Helpful Report

Posted 1 year ago

“I'm guessing most of the door dashes are unable to read. Whenever we order from our 2 favorite restaurants, we never get all of our order. Or they keep for theirselves. This last time we ordered from Chicken foot. I ordered chicken tenders. The menu read 5 chicken tenders. The container only had 3. So I our dasher must have been hungry. I hope SHE got full. I am NOT a fan of doordash.”

Helpful Report

Posted 1 year ago

“We use door dash often. Its convvenient and fast. However the orders are wrong about 50% of the time. This has caused me to give negative reviews on a handful of restaurants, but after a while, you start to realize that there's one common denominator. And you also notice that its the little things...a beverage is forgotten; a side dish was forgotten; the salad came with no dressing. Sometimes the bags are sealed; sometimes not. I'm not sure who is messing up but there is a crack in the system, and door dash needs to take some responsibility. So until things improve, I'll be using door dash less often, and will take note if there's an improvement on orders that I pick up myself.”

Helpful Report

Posted 1 year ago

“Door dash has cash in delivery, when the driver accepts the offer, door dash should show in the drivers statement when that are deducting the money back that the driver collected. Other than just taking it at their disposal 😔”

Helpful Report

Posted 1 year ago

“I had to start my own investigation about this business after so many orders not being delivered. My husband and I are a handicapped couple and we began utilizing this service in 2019,after we were discharged from a nursing facility and between both DoorDash accounts, we’ve spent over $3,239, as of November 3,2023. I started a journal to document the orders placed and the orders not delivered. This business was started by two founders, Mr. Lang and Mr. Tang. The headquarters that was located in San Francisco was permanently closed, so it doesn’t exist. The founders became billionaires by stealing from Americans. What billion dollar business doesn’t have a headquarters office? I think a Ponzi scheme is going on and it has to stop!!!!!!!!!! I personally would love to see the two founders charged, arrested, and prosecuted to the fullest extent of the law!!!! And I’m going to push until they’re charged!!!!!!! I mean when you’re not able to cook for yourself or drive, you look at your options and utilizing this food service seemed to be our best option, but after years of being taken advantage of, time and time again, you get tired and you need an understanding, so you have to find it yourself, and this is what I’ve found…….”

Helpful Report

Posted 1 year ago

“Doordash is a good app for when you wanna order in for a quick meal. But a few years ago I spent well over 200$ on a few orders before I noticed the reason they weren't arriving was because the address was wrong. The person handling my issue just gave me a refund for a part of my meal not the whole process.”

Helpful Report

Posted 1 year ago

“I have ordered DoorDash for years out of convenience and necessity (lack of transportation) and have had many issues over the years, which often times I have reported and been able to receive some kind of comparable compensation or solution for. However, I just had an experience that was truly very poor customer service that I feel warrants a review. I submitted a dispute today, 11/30/23, for an order from KFC. I ordered a 12 count nugget meal and a bottle of water. After finishing my meal, I went to take some medicine for the evening (I am sick), and realized I never received the bottle of water. I went back into the app and reported the item missing. A pop up window then comes up saying something along the lines of me having a high volume of issues with my orders lately - which I have not, by the way. The last time an issue was reported on my account was on 11/13/23 for a Dollar General item being out of stock. I have used DoorDash 12 times since then and have not reported any issues. I also had an order cancelled on 11/6/23, which resulted in a refund to my debit card, as well as a refund on 11/2/23 for another out of stock item at Walgreens. NONE of those refunds were requested. They were all directly related to the store itself cancelling or refunding the item due to availability and my order being adjusted accordingly. Following this pop up message, I am required to add a photo to my dispute. I included the photo the dasher sent me to show my food had been dropped off, with the water bottle very much not pictured. They immediately offer me $0.94 in return. Now I don’t know what anyone else thinks, but DoorDash is not cheap. As I said, I often use it because I don’t have access to transportation, but it is an expensive service. The water bottle I ordered cost $3.59. The total order - which again was a standard 12-count nugget meal with a drink and two sides and the bottle of water - was $21.25 with tax and tip. And that is fine, I am perfectly okay with paying for the service. What I am not okay with is how this issue was handled once reported. Offering me 30% of the item’s original cost (less, actually) due to the fact that DoorDash has not yet developed a proper system to verify my claim is incredibly poor customer service. I recognize people probably report missing or incorrect items in order to receive store credit and that is something they have to be diligent about. However, stating I have a high volume of “issues” and not properly compensating my request is not the solution, especially when the last 3 refunds issued on my account were directly related to partner companies not being able to provide the item, or order, requested. Figure out a better system and properly compensate your customers AND your dashers in the meantime. You have more than enough funds to account for missing items until you resolve the structural problem with your business model.”

Helpful Report

Posted 1 year ago

DoorDash is rated 1.3 based on 23,582 reviews