DoorDash Reviews

Name: DoorDash
Rating: 1.34

1.3 Rating 21,092 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 21,092 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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Jose Antonio Ortega

Anurag Khullar

1858

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yesterday we had Doordash pick up a delivery from Lee’s Garden Kitchen in Plainville CT. We didn’t get our chicken wings, called Lee’s to tell them and they blamed it on the Doordash driver for stealing them. Bad customer service!”

Helpful Report

Posted 1 year ago

“I am a supplier from a restaurant and I had my first unpleasant experience with a DoorDasher picking up an order. I have been working with DoorDash for almost a year now so overall I do not have any complaints until now. I did report this dasher to DoorDash and a claim has been filed but not banned from my work, a 2nd occurence has to happen for us to do a ban. The unprofessionalism, negativity, and demanding nature for our product to be instant was surprising to receive. The "Order is ready for pick-up" button hasn't been pressed and yet he comes in demanding the order. I try to explain to him the process of how things should work and he got agitated and stormed out stating I was wasting his time. I understand money is made by time and completion but the behavior displayed towards me was unwanted and uncalled for and unnecessary. My boss has been informed and he was there when it all happened and allowed me to deal with the confrontation about the behavior (and I was happy to oblige) as I was the one who received it. Also, I was not reprimanded for how things went and how I handled the situation. I leave this here, for anyone ordering in Clemson, SC and have a dasher with the initials L.G. (I will not state full name) please ask for someone else as your dasher. Everyone deserves a good day and experience but this dasher was not delivering that to anyone he encountered.”

Helpful Report

Posted 1 year ago

“Extremely overpriced and expensive. Our door dasher cancelled on our order after they picked up our food and decided to eat it. $10 of chicken nugget meal was $20. Incredibly unorganized and inconsiderate of time.”

Helpful Report

Posted 1 year ago

“Though the service has been convenient and once pretty good they make more and more careless mistakes. I will be cancelling my Dash Pass after the last straw tonight. The first time I ordered, I received an order from the correct restaurant with someone else’s name on it and not remotely what I ordered. After reordering, the dasher left a picture that claimed the order was left at my doorstep, but the picture is not of my door and my food is nowhere in sight.”

Helpful Report

Posted 1 year ago

“Their app is constantly bugged and has a million issues, they cancelled my student dashpass even though I'm still a student, and they'll give drivers multiple orders and the first one picked up is the last one delivered so it'll definitely be cold. The worst part is they'll pick up your food and drive past your house to grab the next order and then drive farther away to deliver that first.”

Helpful Report

Posted 1 year ago

“Door dash needs to work on giving their employees a better pay instead of the dash drivers relying on customers to give them tips . Due to a lot of people not having much, they aren’t able to leave tips as much as they’d like to so door dash drivers are basically delivering our food for little to no pay. Because of them not being paid enough, a lot of drivers have resulted in straight stealing the food they are supposed to be delivering . It’s genuinely become a gamble to order on door dash and I guess this is the dasher’s way of getting their fair share and I get it . Door dash overall needs to do better . I’m done with them. This has not been the first time my food has been stolen and I can guarantee it won’t be the last. Door dash pay these people fairly !”

Helpful Report

Posted 1 year ago

“The only reason I’m giving DoorDash two stars instead of one is because we received our order twice before. But not today — we received absolutely NO notice that today’s order was not going to be delivered; after phoning the restaurant and learning that our order was still there, and the supposed delivery person had not contacted them, I drove there to pick it up curbside. (When our restaurant offers delivery, DoorDash is apparently the default delivery system because I DON’T have that app.) I would not recommend DoorDash to anyone under any circumstances!!”

Helpful Report

Posted 1 year ago

“For years we were reasonably content with DoorDash but in 2023 orders have started coming late due to their policy of allowing dashers to deliver more than one order at a time. This often makes the food tepid and/or soggy. Also, this house is a little hard to find, so I put careful directions for the dasher. For years, the dasher showed us that the directions weren't even visible in the app. Only this year were they visible. Most dashers don't even read them, get lost, wander around, making the meal even worse. When we ask why they didn't read the directions, they either shrug or say "lots of them are wrong." These are management issues that really need to be addressed.”

Helpful Report

Posted 1 year ago

“I ordered for the first time from pet smart. The door dasher went to the wrong house. They send you a picture of where they left the item I have no idea who's house it is. It's not even a neighbor so where the heck did this person go. Of course the person I talked to at customer service could barely understand English. I asked for a redelivery but now the pet smart is out of stock on my item. So now my item is just sitting at a random house. Everything was great except that. I connected with customer service right away. The call wasn't that long and in the end I did get a refund but I couldn't rate it higher than a two because I don't understand how someone can deliver my item to the complety wrong address. It's not like back in the day where we didn't have Google maps. I'm not sure if I'll ever use door dash again and being that all these reviews are si horrible I probably wouldn't chance it again.”

Helpful Report

Posted 1 year ago

“I have health issues so I order everything thru them. I tip nicely as well. The stores and dashers repeatedly mess up my orders and steal my groceries. Door dash won’t refund me sometimes so I reverse charges they my bank. Their customer service is a JOKE! No help, lies, says supervisor will call back and they never do. It’s ridiculous with the price gauging”

Helpful Report

Posted 1 year ago

“McDonald’s gave me double quarter pounder with bacon I didn’t order that I ordered a single with cheese and ketchup and mustard no pickles and their were pickles I got a small drink when I ordered a medium get it right McDonald’s”

Helpful Report

Posted 1 year ago

“It’s just always a problem. Always something missing, cold or otherwise screwed up. I don’t understand with all the bad reviews why a few more measures can’t be taken? Like maybe have the driver check the ticket? Hold the restaurants accountable? You pay a really high price and it’s more times than not, sub par. It just seems insane that they continue to operate this way. When things get tough, they will be the first ones to go down. While they might give you a few bucks back, it’s not worth it. I’d rather have the items I paid for.”

Helpful Report

Posted 1 year ago

“I pay money every month to DoorDash and I can’t get on the grocery stores on there. So annoying!”

Helpful Report

Posted 1 year ago

“I ordered door dash and the driver decided they wanted to drop my order off once again for the 4th time at the house 2 doors down . This has happened for the fourth tome because they could not follow directions in the small lot I live in . There’s literally only 6 houses in this lot . I’ve was compensated each time until last night the driver dropped my food off 2 doors down ( which I gave clear instructions on how to get to my house ) I was told my food was delivered and low and behold no food at my door so I tried to get a redeliver even tried to get refund and was told I can’t be compensated anymore , made me feel like they thought I was lying , I can’t help that the drivers don’t know how to follow clear directions. The woman that received my food all those time kept it , she claimed she feed it to the raccoons . I don’t want to take anymore risk with Door Dash , most times my food is delivered without a problem .”

Helpful Report

Posted 1 year ago

“Today I placed order for food was to be delivered around 2PM. I tracked the order and I noticed Driver past my location and heading to different direction. I called the driver and asked her to turn back and gave directions. She doesn't understand English and asked me to speak in Spanish. after five minutes got message " your order is dropped Picture was attached but not of my location. I called customer service Door dash and got back my refund”

Helpful Report

Posted 1 year ago

“Door dash use to be an awesome side hustle very transparent with your earnings per dash but now if you pay attention to your earnings they no longer let you see as you go. We all can count our much needed money very well . So be very aware of your earnings because they have cheated me out of one hundred dollars and it over frustrating to continue to drive for them. Once again pay attention to your earnings because they are skimming your pay little by little. ##not to be trusted”

Helpful Report

Posted 1 year ago

“Door dash need to stop having us tip before there driver's service. Some may deserve better and some don't deserve anything but a butt whooping”

Helpful Report

Posted 1 year ago

“the merchant was out of the food i ordered and they replaced it with something else and I was charged for the replacement when that wasn’t even what i wanted. 2 stars because that’s f*king stupid”

Helpful Report

Posted 1 year ago

“Don’t use door dash if you’re on a military base. Dashers pick up orders and do not have access to the base. Then you have to meet them to get your food. After doing all of that you might as well have went and picked up your food from the restaurant.”

Helpful Report

Posted 1 year ago

“Door dash customer support is filled with people who read off screens and dont speak english. have no ability to resolve issues”

Helpful Report

Posted 1 year ago

DoorDash is rated 1.3 based on 21,092 reviews