DoorDash Reviews

Name: DoorDash
Rating: 1.33

1.3 Rating 23,582 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 23,582 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Felipe Sarmiento

DoorDash 1 star review on 29th April 2025

Jasima Reynolds

DoorDash 1 star review on 27th April 2025

Oleksandra Nechyporuk

April Carson

DoorDash 1 star review on 26th April 2025

Carla Romero

2273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was on time HOWEVER, since I failed to tip the “suggested” amount of $12 on a $45 food charge with “free” delivery they left my food in front of my storm door so I couldn’t grab it without knocking the food over. NICE!”

Helpful Report

Posted 1 year ago

“I do not know if Rita's Cantina in Jersey Village, TX is mad at you or me. I ordered one order of beef fajitas for one person, and one order of chicken fajitas for one person. When I opened the containers I found only 4 small strips of beef and 4 small strips of chicken. That is pitiful. Ordinarily when I order in the restaurant I have enough of each of the orders to have another meal at home from the to-go leavings. I will never use Doordash again if this is how restaurants short your orders.”

Helpful Report

Posted 1 year ago

“My experience with DoorDash is a problem that’s happened over and over. They keep charging me $4.99 for DoorDash Pass and I never signed up for a subscription. I cancelled one that was forcefully added a few months ago and they took money from me again yesterday for another subscription that I didn’t ask for. Be aware people! You’ll be paying for a subscription you never asked for.”

Helpful Report

Posted 1 year ago

“I ordered 2 items and only recieved one item and was told I could not get a credit for whatever reason. I have kids to feed this was a very big inconvenience!!! I’m sorry but after this I will not use this app again”

Helpful Report

Posted 1 year ago

“I’ve had this app for month’s everything was good I got my food but yesterday I didn’t want to drive late at night by myself so I ordered and a DoorDasher stole my order and they couldn’t give the new DoorDasher my order because the other one stole it I went to wingstop to get my own order that I payed for to get delivered. I was really upset and this is the last time I’m ordering from this app I would rather order from Uber eats also when they say they would give u a refund they never do.”

DoorDash 2 star review on 5th November 2023

Helpful Report

Posted 1 year ago

“Like the service but not happy how they truck you into buying their dash pass at the final paying screen . Beware if you canceled , the question is tailored to be quick and in a common area to purchase. Now I have one month here a quick accident so click. Not cool.”

Helpful Report

Posted 1 year ago

“They weren't able to find a dasher for my order. Instead of apologizing and refunding my order, they blamed the restaurant! The restaurant was working on my order; they just didn't have a dasher. As a fast food worker who interacts with dashers all day, I know when I see BS. This was BS.”

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Posted 1 year ago

“Delivery was fine but the Driver was looking for a tip, I thought it was rude the way he asked for it. I didn't ask for DoorDash to deliver, it was the company I ordered from, I personly wouldn't use DoorDash after this, Drivers shouldn't be asking for tips, are they not getting paid for this job?”

Helpful Report

Posted 1 year ago

“Absolutely wild that this HUGE company with access to all this cutting edge technology cuts corners by buying outdated maps that forces their drivers into completely different locations. There is no reason that every single time I order through Doordash, no matter my location, I will without fail get a call from the driver telling me the Doordash GPS took them ten minutes in the completely opposite direction and I have to sit there and lead them to my door. I am not a telephone operator, nor am I a GPS system. I shouldn't be having to sit on the phone with your drivers giving them directions. I do not live in a recently developed area, so there's no reason for this nonsense. Google knows where I live, why doesn't Doordash?”

Helpful Report

Posted 1 year ago

“Most of their delivery people don’t speak English, so if getting to your place requires any specific instructions, don’t expect them to find it. The vast majority of people they hire seem to be completely incompetent. I am not a one time user, I have used them dozens and dozens and dozens of times and half the time they are totally, totally incompetent. Someone should run this company out of business and set up a good app which has competent drivers. This is capitalism at it’s worse.”

Helpful Report

Posted 1 year ago

“why do they send the dasher to deliver orders that are farther than your place first then deliver your order after even if you live closer to the restaurant. It doesn’t make sense and then your food is cold.”

Helpful Report

Posted 1 year ago

“So basically,I was offered a promotion from Aug 2022 to August 2023. A free membership for a yr with a prime membership. 2x they billed me. I called they fixed it. Then I noticed, they have been charing me since Sept 2022. I called customer service. The girl rudely said to me.. if the transaction was long than 15 days ago. I could get $0 reimbursement. I asked to speak with a supervisor, first the girl didn't want to let me. Then she says " so ur aware the supervisor will say the same thing I did!".. she put me on hold..No supervisor was available. I was promised a call back within 30 mins.. 2 days ago. Been a loyal customer since 2017. Didn't think they'd rip me off like that”

Helpful Report

Posted 1 year ago

“Customer service agents don't know good English (from other countries) And in the chat they are rude, end chat early”

Helpful Report

Posted 1 year ago

“I placed an order, but received a notice that it had been altered or cancelled. This is the second time I have had this happen. When I called the location, the order had been picked up, but I never received it! It has happened at two different places. This time the delivery person went to get the order, but it had already been picked up. The first time, it was picked up but never delivered. I rarely use Door Dadh and doubt I will depend on it again.”

Helpful Report

Posted 1 year ago

“Was told that I couldn’t get my money back customer service told me that my house was out of range that was a lie maybe for the dasher but I should still get my money back cause she never left the pizza at the other address a bunch of bs never got refund”

Helpful Report

Posted 1 year ago

“Multiple issues with doordash with the biggest problem haven driver's names and profiles not matching the driver's by far. And another issue is being charged for there Dashpass when never even ordered. They'll charge multiple months. Then try to give you credit, and when asked for your money back. They give you one month's worth, and not all the months they charge you. The automated system is total trash, and they try to use that to discourage people from actually talking to the company with real issues. The only reason they get 2 stars is because the food they brought was warm and delicious. Company wise, I think they're trash.”

Helpful Report

Posted 1 year ago

“100% Doordash Drivers fault of not knowing how to carry and deliver a pizza.”

DoorDash 2 star review on 23rd September 2023

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Posted 1 year ago

“9/16/23 I ordered Panda Express at 4:15 PM. Around 5:20 I got a text saying my order was being 're-dilvered'. Then a doordash notification that Panda Express accepted my order again and began working on it. I then contacted Doordash through their app support to chat with an agent. He informed me everything was normal and that my order was on the way. 10-15 Mins later I get another notification through text that my order has been cancelled. I contacted a new agent and asked what was going on with my order, and as I was typing I got a phone call from Doordash asking how I wanted my refund. I said slow down, refund? what do you mean? The doordash employee said that another doordasher picked up my order by accident. I said so doordash made the mistake, not Panda Express, great. He legit hung up on me, and after talking to three different agents and giving them a chance to give me some type of credit for my order, all of them said they could not. Very disappointed and will not be using Doordash ever again.”

Helpful Report

Posted 1 year ago

“I particularly don't like when I'm on a time crunch and a busy schedule but can't receive a full refund when the delivery is already late. You are forced to wait until it is extremely late before you can request a full refund.”

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Posted 1 year ago

“I've had two instances when I've ordered from Doordash and my account was hacked so after going through my banks fraud divison we make the assumption that the theft had to be from one of two places when I used my card doordash was on of those places. Since then after I ordered and the purchase was credited to my credit card I removed the card from the payment method so I would not have anymore fraud charges on my account. Yesterday 09/06/23 I was NOT about to delete the payment method as I had been doing most of this summer. If I get another unauthorized purchase on my credit card that I didn't make I will sue Doordash. So I suggest to Doordash change the accounts back to consumers being able to delete payment methods after orders have been approved. And to the Dasher's if there is an order like ice cream that melts don't make that the last delivery especially on a hot summer day.”

Helpful Report

Posted 1 year ago

DoorDash is rated 1.3 based on 23,582 reviews