DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,040 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,040 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 25th August 2025

2302

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The items I asked for not delivered and I was told not available,-one was substituted and the other one was just left off for the same reason-I knew that the store had these products because I called to make sure-you may have to ask an store associate to get them .This has happened two times with Door Dash and I think they need to ask if they can’t find it /it’s very expensive to use D Dash .This was in a a pet store and medicine I use for my cat.”

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Posted 5 months ago

“I have been trying to cancel this order for almost 20 minutes. It's not allowing me and dooedash is not answering”

DoorDash 2 star review on 15th March 2025

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Posted 5 months ago

“The first delivery was great, the 2nd one was a nightmare...The customer service reps were terrible...so bad that I honestly didn't even know if they were human; They refused to answer my questions & did not care when I said that the 2nd order would be my last... This service was a complete waste of time & money...It also took 10 minutes just to add substitutions because of how slow the app was. Barf.”

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Posted 5 months ago

“I ordered from Burger King and they canceled my order then burger King refused to make it. I'm STILL waiting on a refund. All they do is rip people off!”

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Posted 5 months ago

“I ordered from Burger King and they canceled my order then burger King refused to make it. I'm STILL waiting on a refund. All they do is rip people off!”

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Posted 5 months ago

“Driver named Wais literally stole a nearly $200 food order. Beware”

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Posted 6 months ago

“Missing items on my order. I ordered steak nachos that was supposed to have beans,sour cream and pico de gallo. It just came with meat and cheese and the chips , which wouldn't be that bad but I paid $12.50 for it. Now for me that's too much for meat and cheese and chips. If I wanted that would of made it myself and saved me the money.”

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Posted 6 months ago

“Switched driver mid way through. Took over an hour and a half to get my food.”

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Posted 7 months ago

“DoorDash sucks. The app itself works mostly aside from the messaging features and account settings if either of those matter to you. The support agents are rude and unhelpful. I'm not saying I have issues on every order but lately it seems to be more and more frequent and again, the support is awful. They make a bad situation worse.”

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Posted 7 months ago

“Waited 1 hour 45 minutes for my order to start moving. Contacted support and agent Reyaz was rather rude and condescending. Food arrived cold and the only offer was a $6 refund on a $68 dollar cold order. Not at all pleased with Door Dash on this one.”

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Posted 7 months ago

“Be careful if you live in an apartment complex, even if you give extra directions, like, 2nd floor, left. This is what I do every order. 5 times now the doordash delivery person didn't even enter my building. They left it outside the door in 20 degree weather. This tells me they have zero common sense. It's a gamble every time I order something. The delivery people are obviously not given good job descriptions. It's a very poor service.”

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Posted 7 months ago

“Just received a charge to my card when I haven’t used them since November of 2024! It’s giving scammers”

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Posted 7 months ago

“Overpricing food. McDonald's McDonald's doubles, buy 1 , 2nd 1 is $1. But through Doordash they are over $4. Each as many as you order. 2 mc doubles amd a coke at McDonald's is $6.24 but through Doordash over $24.00 New Years Resolution No More Doordash, was ordering 2 to 3 times a day in 2024”

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Posted 7 months ago

“After losing over $70,500 to an online scam, I felt completely hopeless and unsure of how to recover my money. Thankfully, I was referred to Supreme Asset Agency, and they truly came through for me. Their team was professional, responsive, and walked me through every step of the process. They kept me informed and worked diligently to recover my funds. If you’re in a similar situation, you can reach out to them: 𝔼𝕞𝕒𝕚𝕝: 𝕤𝕦𝕡𝕣𝕖𝕞𝕖𝕒𝕤𝕤𝕖𝕥𝟟 @𝕘𝕞𝕒𝕚𝕝 .𝕔𝕠𝕞 𝕆𝕣 𝕎𝕙𝕒𝕥𝕤𝔸𝕡𝕡: +𝟜𝟜 𝟟𝟛-𝟠𝟠-𝟞𝟡-𝟟𝟡-𝟝𝟠 I’m so grateful for their help and highly recommend their services.”

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Posted 7 months ago

“Ordered a pizza at 6:15pm and it arrived 7:15pm. We watched live as the driver stop at 3 houses prior to delievering to us. Our pizza was lukewarm. A huge dissappointment. When i complained to Doordash they offered a $3.00 credit for a $35 pizza order plus $5.00 tip.for driver.”

DoorDash 2 star review on 23rd December 2024

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Posted 8 months ago

“Decent for getting food delivered. Absolutly terrible at fixing mistakes either on their end or mine. They used to have pretty good support, but now it's trash.”

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Posted 8 months ago

“This is the second time I've got my food cold, not like warm but cold. The restaurant is literally 5 minutes away. Then I get the message my dasher is completing another order first and they are going in the opposite direction of my place. Maybe door dash should supply their drivers with equipment to keep my damn food at least warm. I have pick up food from the same restaurant and it has never been cold when I got home. I guess I can only use door dash for cold food orders and pick up my own hot then maybe my dinner will still have some heat. I think I'm done with Door dash. Cold food isn't a convenience”

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Posted 8 months ago

“I ordered Pizza Hut. After the order i expressly stated i only had 2-20 dollar bills and for the driver to have change...i planned to tip the driver 7 dollars. Whwn the driver finally arrived she informed me she had no change.. how convienant for her...im quite upset and plan to never buy thru doordash again”

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Posted 8 months ago

“Driver didn't follow directions so my items were returned to the store and I was charged a undelivered fee. Yet it seems so hard for doordash to give me my money back”

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Posted 8 months ago

“Door Dasher Tamika stole my order! It’s a shame people like that have to ruin it for others that’s actually trying their best to provide for their families. I will NEVER have my order delivered! Shame on you! I requested for my order to be handed to me because I live in a new area and it can be confusing to find. I didn’t receive a call or text. I even called and texted the driver! Nothing back! The only reason why I’m giving DoorDash a 2 star is because they did refund me my money and more! But shame on the person who stole my food.”

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Posted 8 months ago

DoorDash is rated 1.3 based on 24,040 reviews