DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,346 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,346 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 14th November 2025

2311

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is for all the people leaving bad reviews on the Dashers first off. I want you to know that it is not the Dasher’s fault that the items are missing from your bag before the Dashers leave. They ask if everything is correctly in the bag the store says yes they staple the bags and you are not allowed to open them to check so when you’re leaving a bad review for a Dasher, please be kind. It’s not them. It is the store or restaurant that is messing up your order. You need to give a bad review on them not the Dashers. They are trying their best to get you your order, but sometimes it is not their fault. I’m sure that yes they have messed up before not saying that but mostly it is the restaurants fault that your order is messed up not the Dasher. They are not allowed to open your bag. Just remember that the next time you give a Dasher a bad review because you order wasn’t correct. 😬”

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Posted 1 day ago

“Christian delivers my food fresh and hot she is so kind always smiles Thank you for the amazing service”

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Posted 2 weeks ago

“Love Doordash. Don't care about the lies being told by the driver that was fired. Used them yesterday and my tacos were still crunchy when I got them and my drink still had ice and wasn't watered down. Thank you!”

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Posted 3 weeks ago

“JoCorey Brown very professional,quick and fast at delivering my food. I have had 6 deliveries from this nice young man very appreciative and professional.”

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Posted 1 month ago

“I just received a wrong order and the person at the restaurant who was an ass told me to contact door dash. I did and I had a wonderful experience with the call center and got a credit. Hopefully that will work out”

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Posted 1 month ago

“Thank you”

DoorDash 5 star review on 30th August 2025

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Posted 2 months ago

“Good communication, speedy delivery.”

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Posted 2 months ago

“Always on time. Orders are always correct.”

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Posted 2 months ago

“Every time my order is messed up, I call and a friendly worker will kindly offer a refund or a credit onto my account. This makes it very pleasant to deal with. I commend the workers who answer the phones for customers.”

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Posted 2 months ago

“Thank you”

DoorDash 5 star review on 12th August 2025

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Posted 3 months ago

“Truth Door.”

DoorDash 5 star review on 8th August 2025

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Posted 3 months ago

“Excellent Customer Service by Amber, she's really sweet. She picked up my order from pizza hut and was here quickly and with a smile.”

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Posted 3 months ago

“I had placed an order with a local restuarant for DoorDash delivery and the full order was not delivered..I contacted them via the 855 number and they asked me a few questions, placed the order for my missing items and had it delivered at no extra cost....Thank you, Clefton for going beyond and above to deliver my meal”

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Posted 3 months ago

“I have only positive reviews of doordash. All of the drivers I have had have been friendly, and very helpful. They have each contributed to making my doordash experience a good one.”

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Posted 4 months ago

“So polite professional that really keeps me at ease.”

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Posted 4 months ago

“DoorDash is amazing way better than uber eats! I’ve had some problems a few times and can say every time you guys have resolved the issues with refund after refund and I’m very grateful I always get my moneys worth when there are issues! Thank you”

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Posted 4 months ago

“I have recently joined doordash, and I could not be more satisfied with them. The orders arrive promptly, and the doordash delivery people are so pleasant and a pleasure to deal with. I am glad I made the decision to enroll in doordash!”

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Posted 5 months ago

“Had a food order and they ran over 1 hour late. This is the worst business model I have ever seen! Having your food come over 1 hour late. The company knows its a poor model because the always credit you back. They suck!”

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Posted 5 months ago

“Great customer service always!”

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Posted 5 months ago

“I haven't had a whole lot of luck with doordash, I use the service on rare occasions. The fifth time being today, Rebecca, Laughlin Nevada, was fantastic, on time, knew where she was going, super friendly. I wish there was a way you could request people because I would request her and use doordash much more.”

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Posted 5 months ago

DoorDash is rated 1.3 based on 24,346 reviews