DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,100 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,100 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 7th September 2025

2306

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you”

Helpful Report

Posted 2 weeks ago

“Good communication, speedy delivery.”

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Posted 3 weeks ago

“Always on time. Orders are always correct.”

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Posted 4 weeks ago

“Every time my order is messed up, I call and a friendly worker will kindly offer a refund or a credit onto my account. This makes it very pleasant to deal with. I commend the workers who answer the phones for customers.”

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Posted 4 weeks ago

“Thank you”

DoorDash 5 star review on 12th August 2025

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Posted 1 month ago

“Truth Door.”

DoorDash 5 star review on 8th August 2025

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Posted 1 month ago

“Excellent Customer Service by Amber, she's really sweet. She picked up my order from pizza hut and was here quickly and with a smile.”

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Posted 1 month ago

“I had placed an order with a local restuarant for DoorDash delivery and the full order was not delivered..I contacted them via the 855 number and they asked me a few questions, placed the order for my missing items and had it delivered at no extra cost....Thank you, Clefton for going beyond and above to deliver my meal”

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Posted 1 month ago

“I have only positive reviews of doordash. All of the drivers I have had have been friendly, and very helpful. They have each contributed to making my doordash experience a good one.”

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Posted 2 months ago

“So polite professional that really keeps me at ease.”

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Posted 2 months ago

“DoorDash is amazing way better than uber eats! I’ve had some problems a few times and can say every time you guys have resolved the issues with refund after refund and I’m very grateful I always get my moneys worth when there are issues! Thank you”

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Posted 2 months ago

“I have recently joined doordash, and I could not be more satisfied with them. The orders arrive promptly, and the doordash delivery people are so pleasant and a pleasure to deal with. I am glad I made the decision to enroll in doordash!”

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Posted 3 months ago

“Had a food order and they ran over 1 hour late. This is the worst business model I have ever seen! Having your food come over 1 hour late. The company knows its a poor model because the always credit you back. They suck!”

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Posted 3 months ago

“Great customer service always!”

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Posted 3 months ago

“I haven't had a whole lot of luck with doordash, I use the service on rare occasions. The fifth time being today, Rebecca, Laughlin Nevada, was fantastic, on time, knew where she was going, super friendly. I wish there was a way you could request people because I would request her and use doordash much more.”

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Posted 3 months ago

“I had a problem because I got the wrong amount of deli meat and was charged 3 x as much. I called and got a wonderful person that understood my problem was professional, intelligent, and very polite. She fixed my problem immediately. I've also had no problems with delivery drivers they are always great.”

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Posted 4 months ago

“Doordash might have higher prices, and take longer than expected sometimes but, in my experience, they always make it right if I have any issues. Because of this, I will continue to support doordash.”

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Posted 4 months ago

“I have stop giving tip because none of the delivery drivers say thank you after I tip them and normally my tip range between $3-$10. I hope the delivery drivers see this if not, no tip for a foreseeable future.”

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Posted 4 months ago

“Had a driver Leah in foxboro she was very nice on time she knocked at door best delivery ever had door dash needs more people like her. You can look in her eyes and tell she a honest great person”

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Posted 5 months ago

“Stupidest commercials I have ever seen. They should pay u 2 run them. Good gosh!!!!”

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Posted 5 months ago

DoorDash is rated 1.3 based on 24,100 reviews