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DoorDash Reviews

1.3 Rating 21,011 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

1.3

Based on 21,011 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

faisal@doordash.com

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DoorDash 1 star review on 22nd April 2024

DoorDash 1 star review on 21st April 2024

DoorDash 1 star review on 21st April 2024

DoorDash 5 star review on 20th April 2024

DoorDash 5 star review on 20th April 2024

DoorDash 5 star review on 20th April 2024

DoorDash 5 star review on 20th April 2024

1824

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DoorDash is an excellent app. Everyone has their own opinions on everything. Mine is simple. I can explain it in a even more simple way........ narrowed down to one word, three syllables. CONVENIENT. Not only is it a brilliant idea, but it’s creating ways for people to earn extra cash. My area loves it, and I live in the suburbs.”

Posted 6 months ago

“At Wellnow we were very pleased with our service. The lady came in and had a great greeting,our food looked like it was in great and we received a cute placemat!! Great job to Serena!! wonderful lady!!”

Posted 6 months ago

“Doordash droped the food on the ground and left, on phone call , no kooke at the door. Then refsued to refund the money. I will never deal with them again...if your smart you will not as well. G.Kearns Bad pepole to deal with.”

Posted 7 months ago

“Doordash is better at finding our apartment than UPS! Never had a misdelivered food order!”

Posted 7 months ago

“Outstanding! Easy to order, reasonably priced, and fast delivery. Everything is up front and customer is kept informed from the minute ordered to the minute received. Really impressed and will exclusively order from them in the future!”

Posted 7 months ago

“BITCOIN FRAUD /SCAM TRACE & RECOVERY EXPERT: I know how frustrating it is to lose your Crypto currency / BTC to a fake online investment platform. I was a victim, but thanks to God, I found Hackerscrib; his reviews were very encouraging and verified; Hackerscrib is a licensed crypto- currency expert who helps victims to recover their scammed funds. He recovered my wallet and all my Bitcoins amazingly in the space of 6 hours. He is Tested/Trusted and highly recommended to all scam victims. Mail-addr {Hackerscrib01972@gmail .com}”

Posted 7 months ago

“Rejoice and give thanks. For you have now had the privilege of being serviced by doordash. We continue to provide amazing and unrivaled service delivery service. We doordashers are the new age. The new order. We have taken back what is ours. What will be as it was in the beginning. Customers will tip or will be delt with accordingly. Welcome to the new age. -Amazing Doordash Driver”

Posted 8 months ago

“This guy named Edward Moody is the best he should get a extra money thx door dashers”

Posted 8 months ago

“I have had numerous errors with order and I have had refunds. But these 3 last orders came incomplete with missing Sandwhiches or drinks. And took pics to show . Also dasher was present this last time I opened at door and they too said they couldn't help fixing the problem. Uninstalled app”

Posted 8 months ago

“I am a door dasher and let me you its not easy at all ,but it could be I know personally that door dasher do steal orders Some never deliver Some will snap a pic of the order at your door and then come back and steal them But the one I hate are the ones that pick up your food never confirming the order picked up the first place ,employees never check to see if they confirmed the order as picked They will then go outside unassign the order and they keep your food Then I get the same order I go to get and I'm waiting Only to be told that someone has already picked it up So believe me there are just some evil people in the world But now I turn to door dash it self Just over 2 weeks ago I joined uber eats note I had over 3336 deliverys at this point on door dash my ratings were really good But once door dash found out I was doing uber eats here's what they did 1) the stole over 800 deliverys from my ratings leaving me 2556 They drop my ratings so low they it took me off as top dasher Now meaning that I could not dash when I wanted to They only give me 30 windows to dash instead of being about to dash all day where and when ever I wanted to . And when I called First they said it was something going on with the system Then when I asked about the 800 deliverys missing from my lifetime deliverys he could.not answer made evey excuse but couldn't answer then he said I never had 3336 I lost it and hung up the phone There ripping us off too I rely on these platforms to make my income but there screwing us also No tips No mileage paid No wait time paid They make up any excuse to kick us off the platform with little to no reason And no playing with the ratings Smdh”

Posted 8 months ago

“This was my first delivery order from Sant Ambroeous Madison and the food was delivered from Madison Ave and 78th St to 36th and 3rd. The food came as scheduled and it was still at table temperature to eat. I read all the bad reviews and I wonder what the problem could be. I give Door Dash 5* until it fails. John I”

Posted 9 months ago

“Just switched to Door Dash from another delivery service. How is it they get my order correct on the first try after multiple attempts with the other service. Very happy. Glad I switched.”

Posted 9 months ago

“it is wonderful i got to see my friend from school this summer”

Posted 9 months ago

“Rep spoke broken English but very easy to understand. Promt....polite.....and resolved my overcharge issue in a snap. Wow....a company that provides good customer service. Rare these days. Thanks Doordash.”

Posted 9 months ago

“To get the needed help to gain access into your partner phone remotely, i can say you must be very careful as to avoid complications , you must get the help you need, so i will advice you to get help from SHAW is a very skilled maestro who can help gaining access to your partner phone to see exactly what he or she is doing on their phone remotely. cloudgeeksync@gmail. com Cloudfoneclone. com”

DoorDash 5 star review on 30th June 2023

Posted 9 months ago

“Ordered an extra hot sando the other day from OHC and it was delicious!”

Posted 10 months ago

“Ordered from OHC the food was delicious . Fast service”

Posted 10 months ago

“I have ordered from door dash every 5 days since Dec after today I will never do it again..I ordered Beer the driver contacted me and said he was using his aunt's name to do delivers and he could not buy the beer as he was underage .I can't believe the customer service thought it was ok so I will not let someone come to my house that has not be screened and hired by door dash I have to also wait for my refund and he put the beer was out of stock when he clearly texted me his issue and why he couldn't get it...I'm Done .....”

Posted 10 months ago

“I bought a gift card for a friend. The pin number was unreadable and they were very helpful in helping me recover it. Their customer service was very good. Thank you DoorDash.”

Posted 10 months ago

“Madison the driver was fast, and nice to deal with. Good experience.”

Posted 10 months ago

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DoorDash is rated 1.3 based on 21,011 reviews