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DoorDash Reviews

1.3 Rating 21,026 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

1.3

Based on 21,026 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 25th April 2024

Roussena Rouzard

DoorDash 1 star review on 25th April 2024

Roussena Rouzard

DoorDash 1 star review on 25th April 2024

Roussena Rouzard

DoorDash 1 star review on 25th April 2024

Roussena Rouzard

DoorDash 1 star review on 25th April 2024

DoorDash 1 star review on 22nd April 2024

DoorDash 1 star review on 21st April 2024

1829

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered several times a week from Doordash here lately. The stores have been leaving out a great deal of my orders which means someone is left out and doesn’t have food to eat. I’ve asked the Dasher to help them and tell them to double check and they have and they still leave it out. There needs to be some repercussion from the stores for sending out incomplete orders.”

Posted 1 week ago

“I find my 30 hours a week job as a dasher ,has enhanced my life totally in my lil community of Smithfield Virginia greatly , i love meeting folks ( or not) n do my lil dance in view of camera doorbell n make several dollars but cheer someone same time! What’s wrong with that?! n U stay busy w blessings from above”

Posted 2 months ago

“I ordered Wingstop and a dasher picked up my order and delivered it to another townhome and when I received the picture I immediately called and got no answer so I sent a text saying that it was not my home. I called customer service and was told it wasn't their responsibility to make it right because I chose the option to leave at my door. It was raining so I didn't go looking for my order, I ended up getting something somewhere else.”

Posted 2 months ago

“Me and my mom get doordash pretty often. The food is great most of the time. But, it takes way too long to get here. One time, we ordered something from Doordash and didnt get it for like 45 to 50 minutes after we ordered the food. I think people a little more serious and try to respect the people that are buying from them.”

Posted 2 months ago

“My dasher was prompt and courteous although I answered door in nightie.Sweet boy.”

Posted 3 months ago

“I would probably give 4-5 stars for delivery drivers. But as for the app features of paying extra fees for fast deilivery. They really don't happen at all. I tried paying extra fee for fast delivery and yet it all fails. Other than that most of the places i order from this app are good quality”

Posted 3 months ago

“Received a pizza with ants all in the box! DoorDash denied a refund! Ridiculous!”

Posted 8 months ago

“There was a mistake in the delivery and door dash refunded my entire bilL MISTakes CN HAPPEN TO ANYONE, ITS HOW YOU RESPOND THAT COUNTS, SO THANKS FOR THE RESPECT, DOOR DASH.”

Posted 9 months ago

“They are all idiots. Nobody knows anything and they don't know how to change information in the system and when they can't help you they hang up on you....I'm never using them ever again and I'm telling all.my friends and co workers to stay away 💯”

Posted 9 months ago

“For the most part Door dash is a great gig. However, I've noticed that during graduation week the dashers who are students are more likely to steal because they are never coming here again. The same with the customers who say their food was not delivered. They can lie on the dasher because they will be gone in a few days. The dashers who are bad like videos we see are out there unfortunately but there are bad customers too. Over all I like the gig but I don't use the service.”

Posted 11 months ago

“What made me happy was they were able to pickup a pizza from Big Y. The problem was not only did the driver had two medium size dogs in a small sedan jumping all over the vehicle. The pizza was almost ice cold.”

Posted 11 months ago

“Made good money in the beginning but a couple weeks ago they stopped paying me the $10 an hour. Just making tips only. Very hard to get customer service to do anything.”

Posted 11 months ago

“I have used Doir dash for 4 years, I shop discount for price, rarely return, but when I do refund is fast. Suggestion for customer service, door dasher requirement must know North and South directions. If not, provide door dasher a compass. Overall, satisfied customer.”

Posted 11 months ago

“DoorDash delivery is nice to have when you cant get out. I have only had one driver that was a bit lame. She calls me after she entered the building to ask if I could come down to the apartment lobby to get my groceries because she has her baby in the car. Well, I only use doordash during times when I can't walk and get around. If I could go easily down to the lobby , I wouldn't have needed the delivery service. My only other complaint is how expensive it is.”

Posted 11 months ago

“Well your door dash suck and people smoke to and there not the best drivers anymore they all suck”

Posted 1 year ago

“I just started working for DD.🤔😞😡 Listen customer. It's dangerous. And costly. We are risking our lives. I was in a terrible car accident. I was forced too take this job. You don't know what area you're going in. Scary. It's not the dasher fault. Cause nasty restaurant don't have your food ready. Those restaurant are nasty and peoples attitudes are nasty. We don't know u. We risk our lives and it's very costly. Keep your kids off door dash.odering one things like cookies and a sandwich. Tripping. I was only trying put food on my table I'm a single mom and I am honest person. I would never steal nor take your money. I'm going back too cleaning homes. DD need better security behind their co. Who or what owns this company like Uber eats and Uber drivers and so on. This is a scary world and work. Me and my daughter was scared out our minds. Delivering DD. Especially in milldgveille ga. Wow 😲 scary. We seen too much. And we thought we were going get rob or murder or kidnap. But that could happen anywhere. But DD just says if it unsafe don't go. But we already received your orders it too late turn back once we approach unsafe area. I'm honest and I don't wanna mistreat no one. But I enjoyed working for DD. But it costly and they take too long pay ya. And bad 😞 😡 on your car. So please stop complaining and please tip those people's more than ten dollars or five cause remember gas ⛽ not cheap And I have too wait three days before money even processing in my account I'm out of my own money and theirs. I out sorry for your lost. I am going back too cleaning homes. Until I recover From this car accident they hit me. And I haven't gotten paid . Thanks for ones that gave me and my family great reviews.”

Posted 1 year ago

“The food that I ordered was terrible. DD gave me a refund. Thank you DD! I appreciate that!”

Posted 1 year ago

“For all you doordash Is customers. The merchant that you Order from Are the ones that are packing the food And leaving items Out of your order. The doordash driver only gets paid about $3 per delivery to bring your order to you. If you don't tip the driver And you live 7 miles away from the restaurant. That's a total of 14 miles the driver has to drive Round trip. With today's gas prices the driver is Earning less than minimum wage. The driver has to pay for gas and maintenance on Is there vehicle . And most orders talk about 45 minutes to complete do too long long drive Through lines at the restaurant. I know many door - drivers .They do a great job checking on the customers orders To verify the order is correct. So please take it easy on your dasher They are under a lot of pressure To make sure your order Is right. Am I experienced riding with My friend who -dash. It is a merchant that gives a dasher a hard time When asking for verification on what is in your order And do to safety for the customer most orders are sealed by the Merchant and can't be verified by sight to see that the order Has all the items you ordered. Be kind To your doordash driver A little tip And some kind words. Because More than likely you will have the same dasher if you order Is frequently from doordash.”

Posted 1 year ago

“First off, Dashers you know better than that to eat other peoples food. How would you like it if you ordered food or items from online and never received it but you really needed that item?! That could happen to you! for my situation as a dasher, I've had customers that don't put their apt#, a good contact number, no gate code and they expect for us to wait until they come to us to give them the orders. We don't get paid by the hour, so we can not wait to long because we have to pick up other orders as well. Me as dasher, do deliver the orders to address that is given on the app. However, here lately i've been having alot of issues with customers not putting specific instructions and not to mention on the weekends if you live in a high rise it's extremely difficult to deliver. No concierge or doorman. In addition, Construction is out of control! That means, we have to RE-ROUTE which may take longer then expected. "Dear customers, Please be mind full if your order takes longer then usual because of the restaurant hasn't made your food yet or construction is practically everywhere. I will try to get to you as soon as possible and will communicate with you as well in the process of delivering your food."”

Posted 1 year ago

“Dasher for Doordash. Been having a lot of Customers lately pretending to not receive their order. To get free food i guess?? It really messes up the work trust relationship we so strongly work to improve! Doordash needs to block these unruly and deceiving customers for messing up our earnings!!!!”

Posted 1 year ago

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DoorDash is rated 1.3 based on 21,026 reviews