DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 23,774 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 23,774 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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2284

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am a fan of doordash. Its convenient. Usually well handled. I DO have a bit of feedback, however. 1) Skills that should be mandatory: Ability to read english (instructions) or a translator option for dasher; also ability to follow a map so you can use common sense and see a river divides the west side of the city....and over the river to other side is NOT rocket science. 2) A GPS that brings you past the well marked 4 foot x 5 foot apt complex entrance sign...you might want to rethink that and follow the simple instructions (see #1). Keep bags right side up. Dont tip hot pizzas.”

Helpful Report

Posted 4 years ago

“Don't expect the drinks you order (They'll arrive almost never). Don't expect the condiments (They'll arrive sometimes). But it a convenient way to get just about anything in your city or town has delivered. No matter how bad it may be, this is a service that is going nowhere and I greatly appreciate.”

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Posted 4 years ago

“I work for DoorDash and always do my best to get the customer their food. And since covid, I've never had a problem till yesterday. Number one, I don't have to wear a mask if I'm outside and not in a business. So if you order food and don't want contact, the put in the instructions, "leave at the door" instead of getting pissy cause I'm not wearing a mask.”

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Posted 4 years ago

“Prices are a little high but I am the one not wanting to go out. Refund/Credit when messed up quick. Just wish I could pick the driver. We have some that follow my directions and many that do not”

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Posted 4 years ago

“I order from door dash “A&W quick stop in Shreveport, LA. DDO NOT WASTE YOUR MONEY. Threw food away! A absolutely unstable cold and incomplete order..”

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Posted 4 years ago

“I started as a DoorDash driver about a month ago, I am sad to see people getting cold food, lastnight DoorDash had me stack orders. I was trying to hurry and deliver. The last person I got to they had freezes, they melted a slight bit, when they came out to get the food I offered to get them fresh freezes. They declined, nice people. Whenever I come into an issue, even a minor one, I contact the costumer, telling them either that I can’t find their place (like if I’m in the area next to their place) or that I’m still waiting on their food to get done at the restaurant. I always contact them to make sure what is best for them. I always have the heat cranked in the car to keep the food warm even if I’m sweating. I think of the costumers. Lastnight after 10 I got an order for Little Caesars, I called the costumer to let them know that they were closed, the costumer said that they ordered it 3 hours ago! I felt so bad! Infuriated me that DoorDash just then gave me that order. I had a pizza that I bought earlier that I didn’t touch because I was too busy, I almost offered that up for them as I did not touch it at the time. I hope that DoorDash gets better. I am so sorry to the costumers that got horrible experience and I do not blame them for not wanting to use DoorDash again. No one should get cold food.”

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Posted 4 years ago

“Door dash is a good job however I read these reviews and am so upset how dissapointed people are.It is not hard to follow directions so getting there should be easy if not call the customer.Now most foid is sealed so we can not look into the bad due to covid my advise if you choose to use door dash text the driver and ask them to make sure it's in there.And if you are getting something leave a tip.we are using our car and it takes money to do so.if you can't afford a tip don't order and a two dollar or less tip us an insult.”

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Posted 4 years ago

“I will not be ordering anything from DoorDash because I don’t think it’s fair they segregate black owned businesses. When you over promote a business in this way it makes the customers feel as if they are being sold on an inferior product and being ripped off. I’m sure that’s not the case but I will not support this kind of segregation if the product is good it will sell there is no need for this.”

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Posted 4 years ago

“To the people complaining that DoorDash delivery drivers leave your food on the doorstep , take a picture and leave. That’s what it tells us to do in the delivery instructions. You have to change the instructions , or it automatically goes to “leave it at my door” Also, yes a dasher will decline your order if it takes 25 minutes to get to your house DoorDash is only offering us $7 to make a 25 minute trip there and another 25 back. Once we are out of our zone delivering to you, it takes another 25 minutes (just an example time) to get back to where the restaurants are to start receiving orders again. So yes your order gets declined multiple times by dashers if it’s not worth our time and gas to drive out there. No fault of yours but drivers are paid crappy. Which seems unfair especially when they are up charging for even the price of the actual food on top of delivery fees and tips . I’m glad I read these reviews though because I thought people got annoyed when I text to update them every step of the way , but from what I’m reading on the reviews people like it so I’ve learned something here. Not all of us are bad and manhandle your food. I genuinely care that the customer is happy. This is just a side job for me to get by during covid (I’m normally a waitress). At the moment , my bills depend on my DoorDash tips and it makes me sad so many people have had such awful experiences with DoorDash”

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Posted 4 years ago

“We had a delivery from door dash earlier tonite. 20 minutes ago the driver rang our bell. He said door dash said you called and said you didn’t get the delivery . I replied we did get our food,but did not call door dash. He repeated this 3 times. My daughter tried to contact door dash but now her account is closed. I find this very strange . Had anyone else had this occur?This is worrisome.”

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Posted 4 years ago

“How to call Doordhash customer care number 📲 6299439750 Doorbhash customer care helpline Number 7091183389☎️ How to call Doordhash customer care number 📲 6299439750 Doorbhash customer care helpline Number 7091183389☎️”

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Posted 4 years ago

“I did an order through wingstop and the order was missing a component so I contacted door dash. The first customer service rep was helpful at first but then transferred me to someone who immediately ended the call. I tried a second time and the second time I got in contact with someone who actually helped and they reordered the whole meal for me for free. It was a bit of a pain/extra work to get my order but at the end of the day Door Dash came through. THANKS DEON!!!”

Helpful Report

Posted 4 years ago

“They usually do a good job, often on time, but beware that the web interface is faulty - among other things, today I cannot update my phone number; I saw the wrong one fly by but could not return to correct it. You are then barred from logging in until you order something which might screw up any existing order that you're hoping they deliver. You cannot on their site today find a phone number to let the driver know. Maybe it sat the bottom of the page, but you get only 2 seconds before they snap you up out of the bottom of the page to give you more stuff to scroll through. You cannot change their record of your phone number when you need to - There is no support email or chat. They thought of every way of blocking you. Hope that they don't have themselves a stupid fit at your expense in time and money, if they choose to call the old phone number. Today its been an hour since I started my order, so now I'm back in the game of trying to line up a backup meal because they're late and possibly won't get here at all. SInce this site wants to only about 'the' order, I filled in the last one. THis order cannot yet be evaluated completely. Note for reviews.io: Look at your questions and realize that for many services, the questions are incomplete. eg. no same-day delivery answer is possible, and what if you cannot communicate with the company?”

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Posted 4 years ago

“i ordered the 4pc honey barbecue basket.. with a note to call me if not avail ... he arrived and gave me my food.. came in and saw i got a regular chicken basket.. sent them an email .. they replied they would give be like 15% credit.. i complained i dont usually order out and they totally screwed it up... got the whole order refunded.”

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Posted 5 years ago

“Although the food arrived in a timely manner, I specifically asked the restaurant twice to include chopsticks and I texted the driver requesting they make sure they were included. They weren’t. No one reads the food orders?? Not happy”

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Posted 5 years ago

“Been using Door Dash for 1 1/2 years now and only had 1 bad delivery. I contacted customer service, sent a photo, and received a refund with no problems. Great service during this lockdown. Be patient.”

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Posted 5 years ago

“I’ve uses Door Dash for 1 1/2 years now and only had 1 bad delivery. I text customer service alone with a photo and was credited about with no problems. Obviously, some areas in your city/state are going to be worse/better than others. With the lockdown, there is a higher demand for deliveries. Be patient.”

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Posted 5 years ago

“We order from delivery services more than I’d like to admit. We had a disappointing experience with a restaurant last week. Door Dash responded quickly and appropriately, offering a credit for the portions of our food that were subpar. So impressed!”

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Posted 5 years ago

“I have been using DD for at least 2 years and have been very happy with their service. I use it a lot at work. I have had a couple orders messed up. (Didn't arrive). When I contacted DD. They were very nice and offered a refund or a quick refire of my order. I have had a good experience with them.”

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Posted 5 years ago

“We ordered on a Friday night from Applebee’s. The person who was delivering , stayed in touch with us. She was sitting at Applebee’s. We ordered at 4:30 pm . She said they keep telling her they cannot give her a time. It was not her fault. I believe Applebee’s forgot about our order. My steak was well done instead of medium rare and cold. My steamed broccoli 🥦 was very cold. My Caesar salad was cold and that’s a good thing. I am not sure why people think it’s ok not to tip. We tipped her 20% as if we were in the restaurant. My husband started doordash did four order in Two hours . Not one single tip. DONT blame the driver if your order is cold. You can see where he or she is.”

Helpful Report

Posted 5 years ago

DoorDash is rated 1.3 based on 23,774 reviews