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DoorDash Reviews

1.3 Rating 21,056 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

1.3

Based on 21,056 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

faisal@doordash.com

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DoorDash 1 star review on 27th April 2024

DoorDash 1 star review on 27th April 2024

DoorDash 1 star review on 27th April 2024

DoorDash 1 star review on 27th April 2024

DoorDash 1 star review on 27th April 2024

DoorDash 1 star review on 27th April 2024

DoorDash 1 star review on 27th April 2024

1848

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was my very first order. After getting assistance with how to use the the menu for ordering through phone support, I waited for the delivery. Everything was perfect. It was on time and the food was hot. The food was all very satisfactory. (Not sure where I can rate the restaurant yet) Based on this experience, I sure would be willing to order from there again.”

Posted 5 years ago

“I am wondering if anyone else has the problem I have when ordering. The entire selection menu list of options doesn't show on the screen so it is impossible to place an order. The 1st time I used this service it took me longer to get the menu site to work and accept my order than it did for Door Dash to deliver it. Today I end up with the same problem. And then when I wrote support I got an "Error while submitting" notice. The website leaves a lot to be desired.”

Posted 5 years ago

“I actually have had really good experiences with DD. Tonight was...weird. Placed an order and being a Friday night, I expected it to take awhile. Got an email saying the order had been picked up, then immediately got a text saying the driver couldn’t find me...takes about 10-15 mins to get from the restaurant to me so that was odd. Then the driver calls me and asks ME to cancel the order because it was “too far for him to drive.” I said no, because that will likely result in no food and no refund, anyway why should I cancel it? Said he’d call DD and call me back. Never did. Meanwhile I pull up the chat and spoke to a gentleman to ask if this was normal, and he called me and said no it is not, he is supposed to request the order be reassigned, not ask me to cancel it. He assigned it to someone else, reported the driver, and refunded the full amount, which I thought was very kind. I really don’t know how the drivers get paid, and I can understand not wanting to drive 10-15 if you’re only getting paid $5 plus tip (I tipped $7.25), but you don’t just call people to cancel something because you don’t want to do it. Fortunately the agent agreed with me!”

Posted 6 years ago

“At 10:30 am, we placed an order via DooDash for an office lunch to be delivered by noon. The "order" arrived at 12:30 but NOT our order. The driver took it back and placed a new order. The new order arrived an hour later. I called DoorDash to complain. After involving a supervisor, they refunded 100% of our order. Mistakes happen. I was impressed that DoorDash took responsibility for the mistake and made it right.”

Posted 6 years ago

“What I don't get with this consumer is that the restaurant is just a few blocks away from them and yet they will still use doordash and if the order will be late, they will blame us. Lol you should blame your lame ass self. Also, if a restaurant is closed. IT IS NOT DOORDASH FAULT. WE HAVE OVER HUNDREDS OF RESTAURANT ON OUR SITE AND IF U GONNA ADVISED US TO CALL THEM EACH, IT WILL BE A MAJOR DELAY ON THE OTHER INQUIRIES. USE YOUR NUTSHELL. NOT BC URE THE CUSTOMER U WILL ALWAYS BE RIGHT. DUH, GROW UP.”

Posted 6 years ago

“Speediness of delivery”

Posted 6 years ago

“it's good if you don't mind paying the delivery fee.”

Posted 6 years ago

“I'm sick so having food delivered to me is much more convenient.”

Posted 6 years ago

“The delivery person arrived in a short time which was great! Everything was prepared well and all directions were followed (:”

Posted 6 years ago

“On time and food was hot”

Posted 6 years ago

“I wish there was more options within each place to eat but other than that its very good app!”

Posted 6 years ago

“The actual service is pretty nice. Getting push notification ads on my phone is an instant uninstall!”

Posted 6 years ago

“Nice variety of restaurant choices.”

Posted 6 years ago

“When I had a problem ordering they refunded my money back”

Posted 6 years ago

“service was excellent”

Posted 6 years ago

“It was quick, fast and easy -- the food was good.”

Posted 6 years ago

“My first experience was very good. My second was okay. The dasher was very nice. But my food was cold and the boxes were thrown in the bag all different directions.”

Posted 6 years ago

“I was supposed to receive a 6.99 credit on 7/4. I have ordered 3 times since then and still haven't received it.”

Posted 6 years ago

“I loved the real time tracking. My dashers have both been amazingly fast and personable.”

Posted 6 years ago

“Service was great. Food arrived on time”

Posted 6 years ago

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DoorDash is rated 1.3 based on 21,056 reviews