DoorDash Reviews

Name: DoorDash
Rating: 1.34

1.3 Rating 21,197 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 21,197 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn't have to go out but still got restaurant food for dinner”

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Posted 6 years ago

“Our order came a few minutes early. Everything on the order was correct.”

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Posted 6 years ago

“I love door dash! They bring great food right to me! So so so convenient! Thanks for making it possible! The only reason 4 instead of 5 is because a couple times I had a problem with the app not working properly.”

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Posted 6 years ago

“Great service. We should have given more direction on packing of food. Tacos were soggy when they arrived.”

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Posted 6 years ago

“Quick and easy but minus 1 star for the price.”

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Posted 6 years ago

“order was on time, food still warm, driver was polite, was a good experience, have already told friends about it”

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Posted 7 years ago

“I just would like to give some knowledge to the customers. When a driver picks your food up and you are watching them on the gps or waiting for them and you are wondering what took them so long, please be aware your pick up is not the only pick up a driver has all the time. Doordash customer service sometimes gives the driver three pick ups at one time(especially when its a busy day) and arrange the way they are picked up and dropped off. Stop thinking that a driver always will only pick up your delivery. And then you have this horrible attitude with driver for absolutely no reason. The more you know the further you will grow. Now you know. Ty”