DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,054 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,054 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 31st August 2025

2303

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“At 10:30 am, we placed an order via DooDash for an office lunch to be delivered by noon. The "order" arrived at 12:30 but NOT our order. The driver took it back and placed a new order. The new order arrived an hour later. I called DoorDash to complain. After involving a supervisor, they refunded 100% of our order. Mistakes happen. I was impressed that DoorDash took responsibility for the mistake and made it right.”

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Posted 7 years ago

“What I don't get with this consumer is that the restaurant is just a few blocks away from them and yet they will still use doordash and if the order will be late, they will blame us. Lol you should blame your lame ass self. Also, if a restaurant is closed. IT IS NOT DOORDASH FAULT. WE HAVE OVER HUNDREDS OF RESTAURANT ON OUR SITE AND IF U GONNA ADVISED US TO CALL THEM EACH, IT WILL BE A MAJOR DELAY ON THE OTHER INQUIRIES. USE YOUR NUTSHELL. NOT BC URE THE CUSTOMER U WILL ALWAYS BE RIGHT. DUH, GROW UP.”

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Posted 7 years ago

“Speediness of delivery”

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Posted 8 years ago

“it's good if you don't mind paying the delivery fee.”

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Posted 8 years ago

“I'm sick so having food delivered to me is much more convenient.”

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Posted 8 years ago

“The delivery person arrived in a short time which was great! Everything was prepared well and all directions were followed (:”

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Posted 8 years ago

“On time and food was hot”

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Posted 8 years ago

“I wish there was more options within each place to eat but other than that its very good app!”

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Posted 8 years ago

“The actual service is pretty nice. Getting push notification ads on my phone is an instant uninstall!”

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Posted 8 years ago

“Nice variety of restaurant choices.”

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Posted 8 years ago

“When I had a problem ordering they refunded my money back”

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Posted 8 years ago

“service was excellent”

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Posted 8 years ago

“It was quick, fast and easy -- the food was good.”

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Posted 8 years ago

“My first experience was very good. My second was okay. The dasher was very nice. But my food was cold and the boxes were thrown in the bag all different directions.”

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Posted 8 years ago

“I was supposed to receive a 6.99 credit on 7/4. I have ordered 3 times since then and still haven't received it.”

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Posted 8 years ago

“I loved the real time tracking. My dashers have both been amazingly fast and personable.”

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Posted 8 years ago

“Service was great. Food arrived on time”

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Posted 8 years ago

“I appreciated that my food was delivered to the door. Usually for UberEats, etc. I would have to meet the driver outside. My order was also delivered in a very timely manner, however I wish there were more opportunities for free delivery!”

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Posted 8 years ago

“Downtown Palo Alto parking is rough at noontime - DoorDash picked up and delivered my order on time and with no issues. We were fed, and that was good.”

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Posted 8 years ago

“Well to start off, we ordered 2 of the same entrees from a Greek restaurant. When we got our food, we discovered it was all wrong. There was one different entree, 2 sides and 2 drinks. After having a very long day, I was starving and already grumpy. I was beyond frustrated. Submitting a complaint is a little confusing on their app, and it was difficult to figure out how to fix the problem. But after a few minutes of waiting we got a call from doordash. I was pleasantly surprised with the customer service I received with Daniel! He was very sincere and let me explain my issue without interrupting. I was given an option of a refund or re-delivery; I chose a refund. He was extremely helpful and turned a pissed of customer into a happy one! His accent may have helped slightly :) Thanks Daniel!”

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Posted 8 years ago

DoorDash is rated 1.3 based on 24,054 reviews