DoorDash Reviews

Name: DoorDash
Rating: 1.34

1.3 Rating 21,057 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 21,057 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 29th April 2024

1850

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I appreciated that my food was delivered to the door. Usually for UberEats, etc. I would have to meet the driver outside. My order was also delivered in a very timely manner, however I wish there were more opportunities for free delivery!”

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Posted 6 years ago

“Downtown Palo Alto parking is rough at noontime - DoorDash picked up and delivered my order on time and with no issues. We were fed, and that was good.”

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Posted 6 years ago

“Well to start off, we ordered 2 of the same entrees from a Greek restaurant. When we got our food, we discovered it was all wrong. There was one different entree, 2 sides and 2 drinks. After having a very long day, I was starving and already grumpy. I was beyond frustrated. Submitting a complaint is a little confusing on their app, and it was difficult to figure out how to fix the problem. But after a few minutes of waiting we got a call from doordash. I was pleasantly surprised with the customer service I received with Daniel! He was very sincere and let me explain my issue without interrupting. I was given an option of a refund or re-delivery; I chose a refund. He was extremely helpful and turned a pissed of customer into a happy one! His accent may have helped slightly :) Thanks Daniel!”

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Posted 6 years ago

“convenient”

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Posted 6 years ago

“So far, so good. Your delivery, up to this point, has been faster than the "expected delivery timeframe". And the choice of restaurants to choose from is better than Postmates. Actually, I had a bad experience with Postmates and I told them I was leaving them for you guys! The only thing I do not like, it that you have to pick your tip amount BEFORE you get your order. There's absolutely no sense to it. So far, I always tip around 15%. But if my service is bad or awesome, I can't change the tip amount. I don't think that's fair to your drivers. We need to be able to tip according to the level of service we feel we received. Other than that, I love you guys! JUST FIX THE DANG TIPPING OPTION! lol”

DoorDash 4 star review on 19th June 2017

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Posted 6 years ago

“Its sometimes hard to tell which location my food is coming from. Store addresses should be made available. Also a better search filter including their fee, location, price of food etc. Other than that Im happy with Doordash. The food shows up hot which is great. What got me is the variety of restaurants that are available and alcohol to which I might try one day. I was also happy to be compensated hassle-free for an order that I had trouble with in the past. So yes. Im a happy DD customer. Stay consistent”

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Posted 6 years ago

“The service and selection is great. The delivery was crazy fast. It was at my door while it showed online that it was still being prepared. Your website is horrible. Really boring and bland. The service fee, on top of the delivery fee, on top of being expected to tip the driver, is extreme. Sorry, but I won't tip if I'm already paying a delivery fee and a service fee. Your good, but not quite as good as Skip the Dishes.”

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Posted 6 years ago

“Hi Vbjjjnjjjk”

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Posted 6 years ago

“Convenient. Not as fast a delivery as last time but still reasonable”

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Posted 6 years ago

“Friendly Dashers and correct orders. Delivery is a little slow though.”

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Posted 6 years ago

“Fast delivery”

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Posted 6 years ago

“They always deliver on or before estimated time. Will def use them again”

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Posted 6 years ago

“I liked the introductory discount for signup and order”

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Posted 6 years ago

“Drivers were proffesinal and timely. Came up to my apartment door which is great. Postmates never does that. Ordering on app needs improvement.”

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Posted 6 years ago

“It would have been five stars. Just because my orders had to be cancelled instead of just simply adjusting the delivery time, doordash cannot revise orders when it comes to rescheduling delivery at a later time. They asked me to start ordering all over again.”

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Posted 6 years ago

“Provided a service that is otherwise unavailable to me in a timely manner. The options in app were not available but decent enough replacements were provided.”

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Posted 6 years ago

“DoorDash was super quick. My husband ordered and the food showed up within 20 minutes. Well worth it! Our order was slightly messed up but we were still happy not to have to leave the house.”

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Posted 6 years ago

“Disturbingly convenient, right on time and a range of low cost delivery options to explore for the future. Very friendly and courteous driver. Will definitely use again! I recommend restaurants choosing lower delivery costs - $6.99 vs $1.99, pretty sure many would go with saving $5. Higher delivery fees was definitely a deterrent when choosing our dinner! Thank you”

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Posted 6 years ago

“Fast delivery and friendly dasher”

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Posted 6 years ago

“Didn't have to go out but still got restaurant food for dinner”

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Posted 6 years ago

DoorDash is rated 1.3 based on 21,057 reviews