DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 23,780 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 23,780 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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2284

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just would like to give some knowledge to the customers. When a driver picks your food up and you are watching them on the gps or waiting for them and you are wondering what took them so long, please be aware your pick up is not the only pick up a driver has all the time. Doordash customer service sometimes gives the driver three pick ups at one time(especially when its a busy day) and arrange the way they are picked up and dropped off. Stop thinking that a driver always will only pick up your delivery. And then you have this horrible attitude with driver for absolutely no reason. The more you know the further you will grow. Now you know. Ty”

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Posted 8 years ago

“It was good”

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Posted 8 years ago

“Other than being 10-15 mins late was good got a new customer GrubHub lost me”

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Posted 8 years ago

“Would give it 5 stars but the cancel order opción did not work.”

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Posted 8 years ago

“Delivery person was professional, good service”

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Posted 8 years ago

“The delivery driver showed up 20 minutes before the expected delivery time with my food correct, and nice an hot! :)”

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Posted 8 years ago

“The food was on time and the order was correct, however the fees are way to expensive to use all the time”

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Posted 8 years ago

“I liked that I can get food from places that never offered delivery before.”

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Posted 8 years ago

“The food came faster than expected which was nice.”

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Posted 8 years ago

“I love delivery of any kind!”

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(Peninsula) - Posted 8 years ago

“After initial problems with the app the service has been great”

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Posted 8 years ago

“The service provided was good. The Delivery person was punctual and kind. Will you your service again.”

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Posted 8 years ago

“Food was delivered on time, and was of expected quality. Delivery person was courteous; I was hungry, it worked out.”

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Posted 8 years ago

“The food showed up warm”

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Posted 8 years ago

“Refreshing change to the grind of the other delivery services. DoorDash is fresh, doesn't charge for delivery, yet anyway, and showed you the status of your order. Once your delivery driver is assigned, you are given an option to call or text that person and given their name. What a great idea.”

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Posted 8 years ago

“Is a nice app ,the food is great but the way time is kinda long but everything else is great”

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Posted 8 years ago

“No other delivery company would deliver Karl Strauss. I wanted Karl Strauss and couldn't leave my house. I'm very happy DoorDash was able to deliver the food. The delivery was also very fast.”

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Posted 8 years ago

“Good quality restaurants in partnership... I just wish my food had come when I ordered it for!”

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(Toronto) - Posted 8 years ago

“Super-fast service and low delivery fees. However, I would love to see more restaurants added to our area. Houses just a few streets over from us have a much larger selection. Even an additional delivery charge for living just outside the serviced area would be great.”

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(Houston) - Posted 8 years ago

“Love the fact that it simplyfies thing. By adding the drivers tip into the initial bill and being able to track your order only down side i feel about the process is that you cant see the address of the location you're ordering from, but overall love it and will continue to use on the regular”

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(San Diego) - Posted 8 years ago

DoorDash is rated 1.3 based on 23,780 reviews