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DoorDash Reviews

1.3 Rating 21,196 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

1.3

Based on 21,196 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 14th May 2024

DoorDash 1 star review on 14th May 2024

DoorDash 1 star review on 14th May 2024

DoorDash 1 star review on 14th May 2024

DoorDash 1 star review on 13th May 2024

DoorDash 1 star review on 12th May 2024

DoorDash 1 star review on 12th May 2024

1882

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Refreshing change to the grind of the other delivery services. DoorDash is fresh, doesn't charge for delivery, yet anyway, and showed you the status of your order. Once your delivery driver is assigned, you are given an option to call or text that person and given their name. What a great idea.”

Posted 7 years ago

“Is a nice app ,the food is great but the way time is kinda long but everything else is great”

Posted 7 years ago

“No other delivery company would deliver Karl Strauss. I wanted Karl Strauss and couldn't leave my house. I'm very happy DoorDash was able to deliver the food. The delivery was also very fast.”

Posted 7 years ago

“Good quality restaurants in partnership... I just wish my food had come when I ordered it for!”

(Toronto) - Posted 7 years ago

“Super-fast service and low delivery fees. However, I would love to see more restaurants added to our area. Houses just a few streets over from us have a much larger selection. Even an additional delivery charge for living just outside the serviced area would be great.”

(Houston) - Posted 7 years ago

“Love the fact that it simplyfies thing. By adding the drivers tip into the initial bill and being able to track your order only down side i feel about the process is that you cant see the address of the location you're ordering from, but overall love it and will continue to use on the regular”

(San Diego) - Posted 7 years ago

“Delivered food I otherwise would have had to pick up myself.”

(Chicago) - Posted 7 years ago

“It was faster than advertised by 20-30 minutes. Downside was the difficulty getting set up. Software not exactly intuitive but we got there and will use again. Convenience is great.”

(San Diego) - Posted 7 years ago

“Food was cold”

(Denver/Boulder) - Posted 7 years ago

“Food was quick but I had asked for no tomatoes and no onions on my sandwich and I got them both.... checking to make sure an order is accurate is a big deal to me. I will use DoorDash again, I just hope my order is correct the next time!”

(Las Vegas) - Posted 7 years ago

“DoorDash's $1.99 delivery fee's are the BEST! My only request is the app is updated so we know where the driver is. This can help when needing to open a gate for a gated community.”

Posted 7 years ago

“I think the fees are reasonable and I liked getting food delivered to my house.”

Posted 7 years ago

“Very good, but thought alittle expensive”

Posted 7 years ago

“It was koo kinda took long but it made it thanks again”

Posted 7 years ago

“I didn't have to leave the house.”

Posted 7 years ago

“Lots of delivery choices.”

Posted 7 years ago

“I like the convenience of having the food delivered to my work or home. I hate driving so this is perfect for me! The many options of Restaurants/Food Places is Amazing! The only thing that I did not like was that on my first order there was not a Service fee but on my second order there was. I already paid a high delivery fee of $5.99, a tip and tax too, so with this service fee, makes it more expensive. I am sure I will order from here again though because again I hate driving so I am paying for this convenience! The Deliverers are really friendly!”

Posted 7 years ago

“doorstep delivery”

Posted 7 years ago

“On days where I cannot leave my office for lunch, it's nice to have options for food delivery.”

Posted 7 years ago

“They brought the food to us. We are very busy working during the day and my wife brings work home. Was a good fit.”

Posted 7 years ago

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DoorDash is rated 1.3 based on 21,196 reviews