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DoorDash Reviews

1.3 Rating 23,780 Reviews
7 %
of reviewers recommend DoorDash
1.3
Based on 23,780 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 20%
Accurate And Undamaged Orders
Greater than 68%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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DoorDash 1 star review on 30th May 2025
Christabelle
DoorDash 1 star review on 28th May 2025
Michael
DoorDash 1 star review on 22nd May 2025
Me
DoorDash 1 star review on 21st May 2025
Rae
DoorDash 1 star review on 19th May 2025
Lauren Sweeney
DoorDash 1 star review on 17th May 2025
Karen
DoorDash 1 star review on 13th May 2025
B
2284
Anonymous
Anonymous  // 01/01/2019
I just would like to give some knowledge to the customers. When a driver picks your food up and you are watching them on the gps or waiting for them and you are wondering what took them so long, please be aware your pick up is not the only pick up a driver has all the time. Doordash customer service sometimes gives the driver three pick ups at one time(especially when its a busy day) and arrange the way they are picked up and dropped off. Stop thinking that a driver always will only pick up your delivery. And then you have this horrible attitude with driver for absolutely no reason. The more you know the further you will grow. Now you know. Ty
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Posted 8 years ago
It was good
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Posted 8 years ago
Other than being 10-15 mins late was good got a new customer GrubHub lost me
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Posted 8 years ago
Would give it 5 stars but the cancel order opción did not work.
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Posted 8 years ago
Delivery person was professional, good service
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Posted 8 years ago
The delivery driver showed up 20 minutes before the expected delivery time with my food correct, and nice an hot! :)
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Posted 8 years ago
The food was on time and the order was correct, however the fees are way to expensive to use all the time
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Posted 8 years ago
I liked that I can get food from places that never offered delivery before.
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Posted 8 years ago
The food came faster than expected which was nice.
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Posted 8 years ago
I love delivery of any kind!
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(Peninsula) - Posted 8 years ago
After initial problems with the app the service has been great
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Posted 8 years ago
The service provided was good. The Delivery person was punctual and kind. Will you your service again.
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Posted 8 years ago
Food was delivered on time, and was of expected quality. Delivery person was courteous; I was hungry, it worked out.
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Posted 8 years ago
The food showed up warm
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Posted 8 years ago
Refreshing change to the grind of the other delivery services. DoorDash is fresh, doesn't charge for delivery, yet anyway, and showed you the status of your order. Once your delivery driver is assigned, you are given an option to call or text that person and given their name. What a great idea.
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Posted 8 years ago
Is a nice app ,the food is great but the way time is kinda long but everything else is great
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Posted 8 years ago
No other delivery company would deliver Karl Strauss. I wanted Karl Strauss and couldn't leave my house. I'm very happy DoorDash was able to deliver the food. The delivery was also very fast.
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Posted 8 years ago
Good quality restaurants in partnership... I just wish my food had come when I ordered it for!
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(Toronto) - Posted 8 years ago
Super-fast service and low delivery fees. However, I would love to see more restaurants added to our area. Houses just a few streets over from us have a much larger selection. Even an additional delivery charge for living just outside the serviced area would be great.
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(Houston) - Posted 8 years ago
Love the fact that it simplyfies thing. By adding the drivers tip into the initial bill and being able to track your order only down side i feel about the process is that you cant see the address of the location you're ordering from, but overall love it and will continue to use on the regular
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(San Diego) - Posted 8 years ago
DoorDash is rated 1.3 based on 23,780 reviews