DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 23,782 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 23,782 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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2284

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the convenience of using DoorDash's service; I'd love to be able to rate the driver/delivery personel independently from the restaurants; as often one is at fault but not both for any complaints -- for example, the other day a restaurant forgot to include a side item I paid for, I still gave a 5, as I didn't want to hurt the driver; and my only option is to not order from this same vendor, without giving them a chance to fix the mistake”

Helpful Report

Posted 8 years ago

“Service is excellent and they take pride in ensuring that menus are correct, restaurants make the correct orders, and delivery occurs in a smooth and pleasant way. Only complaint is that their search interface is really pretty bad unless you already know exactly which restaurant you want. For example, unless you already know which restaurants will make a good breakfast/brunch at various morning hours, it's hard to figure it out in DoorDash.”

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Posted 8 years ago

“DoorDash as a service is phenomenal, any problems I've ever had using DoorDash has been restaurant error. 9 out of 10 drivers a great.”

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Posted 8 years ago

“Why do so many people say food items missing? The restaurants must be really dumb in getting orders together unless door dash drivers are really hungry.8”

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Posted 8 years ago

“It's nice to be able to order practically anythingredients and have it delivered. The pricing is reasonable for the service.”

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Posted 8 years ago

“The foods always arrive in great taste. Thank you so much :)”

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Posted 8 years ago

“Before Doordash, very few places would deliver to my part of Oakland and the ones that did were really expensive. Now I can get pretty much anything I want delivered here and that's awesome.”

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Posted 8 years ago

“My initial few orders were not great. Twice parts of things I ordered were missing. But since then, my the delivery service has been great. Delivery people are friendly and on time.”

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Posted 8 years ago

“Choices of meals/restaurants”

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Posted 8 years ago

“Food comes to me, which is great”

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Posted 8 years ago

“Good food, delivered reasonably quickly”

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Posted 8 years ago

“Easy to use. Great people”

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Posted 8 years ago

“I've loved using DoorDash. The selection is amazing. The drivers are always prompt and professional. However, the new "service" fee is outrageous! I've placed my last order”

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Posted 8 years ago

“It is very user-friendly and all the door dashers have been friendly!”

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Posted 8 years ago

“Almost always correct and on time. But there have been some times recently where there have been issues with my order being late or incorrect.”

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Posted 8 years ago

“Very convenient. But the added fees make it an expensive convenience.”

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Posted 8 years ago

“Convenience and customer service”

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Posted 8 years ago

“Good variety, pretty solid service.”

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Posted 8 years ago

“The deliveries have been fantastic; arrive when indicated they would. Overall, satisfaction in the quality of food; however, occasionally, it arrives lukewarm and requires some heating. Onion rings were limp and lukewarm, as well as french fries. Other than that, this service is one we will continue to use due to the over-all convenience.”

Helpful Report

Posted 9 years ago

“DoorDash is simple and easy to use. All the delivery drivers are kind and punctual. They are always updating and communicating their run. In my honest opinion it is the delivery drivers that make doordash a pleasent experience.”

Helpful Report

Posted 9 years ago

DoorDash is rated 1.3 based on 23,782 reviews