DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 23,788 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 23,788 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 21st June 2025

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DoorDash 1 star review on 20th June 2025

2286

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered food I otherwise would have had to pick up myself.”

Helpful Report

(Chicago) - Posted 8 years ago

“It was faster than advertised by 20-30 minutes. Downside was the difficulty getting set up. Software not exactly intuitive but we got there and will use again. Convenience is great.”

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(San Diego) - Posted 8 years ago

“Food was cold”

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(Denver/Boulder) - Posted 8 years ago

“Food was quick but I had asked for no tomatoes and no onions on my sandwich and I got them both.... checking to make sure an order is accurate is a big deal to me. I will use DoorDash again, I just hope my order is correct the next time!”

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(Las Vegas) - Posted 8 years ago

“DoorDash's $1.99 delivery fee's are the BEST! My only request is the app is updated so we know where the driver is. This can help when needing to open a gate for a gated community.”

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Posted 8 years ago

“I think the fees are reasonable and I liked getting food delivered to my house.”

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Posted 8 years ago

“Very good, but thought alittle expensive”

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Posted 8 years ago

“It was koo kinda took long but it made it thanks again”

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Posted 8 years ago

“I didn't have to leave the house.”

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Posted 8 years ago

“Lots of delivery choices.”

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Posted 8 years ago

“I like the convenience of having the food delivered to my work or home. I hate driving so this is perfect for me! The many options of Restaurants/Food Places is Amazing! The only thing that I did not like was that on my first order there was not a Service fee but on my second order there was. I already paid a high delivery fee of $5.99, a tip and tax too, so with this service fee, makes it more expensive. I am sure I will order from here again though because again I hate driving so I am paying for this convenience! The Deliverers are really friendly!”

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Posted 8 years ago

“doorstep delivery”

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Posted 8 years ago

“On days where I cannot leave my office for lunch, it's nice to have options for food delivery.”

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Posted 8 years ago

“They brought the food to us. We are very busy working during the day and my wife brings work home. Was a good fit.”

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Posted 8 years ago

“Service was fast and easy to use. Delivery arrived in the expected/estimated time frame.”

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Posted 8 years ago

“fairly easy to use, delivery was a few min late, but overall very satisfied. Will use again!”

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Posted 8 years ago

“The delivery service is great most of the time.”

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Posted 8 years ago

“I can enjoy restaurants I like at home.”

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Posted 8 years ago

“For the most part, our orders have been correct and arrive in a timely manner. What we appreciate the most about DoorDash is the selection of restaurants to order from, there is a very wide variety.”

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Posted 8 years ago

“On time arrival”

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Posted 8 years ago

DoorDash is rated 1.3 based on 23,788 reviews