Anonymous
I work as a driver. First off, it’s appalling that the customer service experience is next to non-existent during deliveries. Drivers have to find a parking spot in busy street, deliver food before it gets cold, and respond to customers in the event they are unavailable, and maintain a rating about 4.5 stars when it’s absolutely uncertain satisfied customers will rate you highly, whereas dissatisfied customers will almost always rate you poorly because it’s part of human nature to see things you aren’t happy with fail miserably, whereas things that are successful are taken for granted until things go wrong. The recipe for this is disastrous and I’ve been assigned to a handful of deliveries where the order is already late or the customer is not available to pick up the order or there’s a festival going on making it impossible to get to the restaurant by car or there’s a violent storm on the streets that has severely backed up traffic. Doordash does not account for these situations and the customer care agents basically expect the drivers to be perfect for every single delivery otherwise the drivers are terminated for unsatisfactory performance. The drivers are carrying this company to the top so next time you decide to give a bad review to a driver to no fault of their own, please be mindful that everyday, they risk their lives to bring you hot food at your doorstep about 70 percent of the time. Sincerely, A hardworking delivery driver
5 years ago
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DoorDash has a 1.3 average rating from 20,778 reviews

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