I actually have had really good experiences with DD. Tonight was...weird. Placed an order and being a Friday night, I expected it to take awhile. Got an email saying the order had been picked up, then immediately got a text saying the driver couldn’t find me...takes about 10-15 mins to get from the restaurant to me so that was odd. Then the driver calls me and asks ME to cancel the order because it was “too far for him to drive.” I said no, because that will likely result in no food and no refund, anyway why should I cancel it? Said he’d call DD and call me back. Never did. Meanwhile I pull up the chat and spoke to a gentleman to ask if this was normal, and he called me and said no it is not, he is supposed to request the order be reassigned, not ask me to cancel it. He assigned it to someone else, reported the driver, and refunded the full amount, which I thought was very kind. I really don’t know how the drivers get paid, and I can understand not wanting to drive 10-15 if you’re only getting paid $5 plus tip (I tipped $7.25), but you don’t just call people to cancel something because you don’t want to do it. Fortunately the agent agreed with me!