DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 23,774 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 23,774 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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2284

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Some of yall need to stop being such Karen's on here I agree with people not delivering your food you have every right to feel that way but when restaurants mix up your order that us not our fault me personally how ever I always go the extra mile to give that restaurant an earful but they almost always prepackage meals and we including me don't open them so that yall can cry tampering. Also side bar Amy Rivers sweetheart nobody gives a 💩 how many followers you have of you really are as famous as your lying to he one you wouldn't be teaching highschool with 4 million subs and 2 you wouldn't be using doordash”

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Posted 3 years ago

“The Dasher Columbus was rude inappropriate and bias against my boyfriend because of his ethnicity. Although Doordash did give me a full refund with interest, this specific driver stole our food. Over 50 dollars worth. Unbelievable”

DoorDash 4 star review on 2nd April 2022

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Posted 3 years ago

“First time customer spending 150 dollars on lunch and we get scammed out of lunch and our money! Please DO NOT use this company they have no business ethics and you WILL be making a big mistake. I will never use them and businesses like this don't care about you the customer or the restaurants. They charge over and above the food costs 11% as additional fees for services.. for food you never get.”

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Posted 3 years ago

“Like anything in the 21st century the NEGATIVE experiences seem to overshadow the positive ones 10-1. I find calling door dash customer service for problems is both easy and fruitful. A 3rd party delivery service is going to have some screw ups and stuff happens but in my experience DoorDash always goes the extra mile to fix mistaken orders . Tonight I ordered $60 worth of outback and the deliver driver took the food to the wrong house. I call the driver and find he left the food on a step 2 doors down. It was uncomfortable to go pick up the order myself and the food was cold. But DoorDash took responsibility even though it was clearly the drivers fault and they refund my FULL amount and after 30 seconds in the microwave and I have a free full rack of ribs and coconut shrimp that still tasted great .Most companies would give you $5-15 off at most. Believe me I have dealt with some real winners in customer service from air BnB to Instacart and more and NONE OF THEM HOLD A CANDLE TO DOORDASH WHEN IT COMES TO FIXING CUSTOMER SERVICE PROBLEMS .”

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Posted 3 years ago

“on time delivery”

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Posted 3 years ago

“I'm a Dasher and I like being able to Make money by the day and being able to make customers happy.”

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Posted 3 years ago

“DOORDASH IS A DECENT SIDE HUSTLE ITS GOOD MONEY IF YOUR LOYAL AND CONSISTENT WIT IT !! AT THE END OF THE DAY YOUR CAN MAKE EASY 5-8 HUNDRED WEEKLY 💯”

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Posted 3 years ago

“Not sure where everyone is getting deliveries at but some of these comments doesn’t even make sense, First off if your order is wrong then why would you blame the driver we are in a pandemic a driver should not be opening up food and looking at it. The restaurant is responsible for getting the correct items in the bags. With orders being late you should be able to see where your driver is at all times and if you cancel a order after the drive has already went to get it yes you are responsible to pay for wasting their time. Everywhere has bad apples but not everyone is and not every area”

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Posted 3 years ago

“Door dash didn't treat me very well at all! I was a driver for over a year! I had very high reviews and ratings, I was a top dasher for several months and I was deactivated august 17 of 2021! I would never give me a reason of why I was deactivated! This company is a joke!”

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Posted 3 years ago

“I'm a dasher myself but I also use the application, I notice most the people who complain about doordash delivery are normally people who don't understand the strain of the job itself. It's much easier to work a 9-5 job where you walk around Walmart doing almost nothing all day or flipping burgers. Complaining about peoples appearence is just rude, I know for a fact that you can see the option to tip and Doordash penny pinches us as drivers, so if we see your order and its $4-$6 we most likely will decline it and let it bounce around until Doordash pays more to us because no offense your 9 mile drive for an order isn't worth my gas or strain on my car for $4. I've had no issues with using doordash and I tip very well despite being a poor individual because I respect the job and what we do. Bet that guy loved my $4 tip plus the $7 in cash he got from me at the door because he's driving in dangerous winter conditions. Think hard about how you treat us and understand the company we work for by doing research before going full Karen on us because your french fries were cold and 50 minutes late. Would you work for $4 an hour?! Likely not.”

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Posted 3 years ago

“To the person who thinks this,.... (So doordash labeled me an abuser of the platform. I don’t see how I’m the abuser if the doordashers aren’t honest. I’ve had people steal my food spit in it and drink my drinks waaaay too many times and I have the dash pass. Also people shouldn’t have to tip before they receive their food. I tipped well on each occasion and someone still stole my food or drank drinks or smashed it oh and let’s not forget if our tip doesn’t seem all that good they won’t even bother delivering food. It sucks that the customers are punished for the doordashers bs. There are people with kids who miss out on meals because someone stole the food or someone didn’t want to pick up an order due to the tip there are families that can’t afford to tip. You guys have even had doordashers on social media telling people to pick up food themselves all because their tip “sucked”. That’s wild what if someone couldn’t do that for themselves. Your doordashers should be mindful of things like that. We pay way to much money on this platform for our orders to be missing items or stolen. What pictures are we supposed to send if our food isn’t there 😑🙄like make it make sense. And the tiny credits we get if we cancel an order is a joke. I literally rely on this app for lunch at work and to feed my family at times. It’s funny because I literally had one of your customer service staff send the whole abuser thing to me on “accident” so he said but I feel like he was being funny about it not haha funny but rude funny. That’s not okay. If I didn’t need this app I would cancel my dash pass and get rid of the app completely. I do feel insulted though. I might actually get rid of this app. It might not be that worth it.) .......Are you Serious, Doordashers don't paid but $2 per order. You pay all those fees to doordash not the driver. The tip is what they live on mostly SO gas ain't free and neither is my time. This is a premium service that means probably people can't afford to get it, but they try to anyways you can't afford a tip there's no trips. Gas ain't free.”

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Posted 3 years ago

“Some employees will tell the truth some will lie I've experienced an okay delivery service with just a few surprises. Not bad but there is room for changes and development for Doordash to make itself. The truth is you must at least experience it for yourself before listening to people. If you Don't like the job quit. Don't mess it up for ones who like it. I am a Driver Not a Customer.”

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Posted 3 years ago

“I drive for Door Dash and most of the time I enjoy it. First I would like to address things missing from orders, most orders are sealed by restaurant so we have no way to see if everything is there aside from asking. I am sure you would not want people you don't know going through the food you plan to eat. Tell the restaurant to seal your order, then most of the time you will know it's their fault if something is missing. Another thing I hear a lot is we get paid and shouldn't expect a tip. We get a whole $2.50 on average to pick up and deliver an order that's within a few miles. For that $2.50 we have to use our gas to drive to store or restaurant, get out and go inside to pick up order. Then we drive to your house, park and bring you your order, then drive to next stop. If you take off gas we might make $1.50 to $2.00 when you don't tip, often less. I always accept my share of no tip orders but I don't understand why people post saying we are paid and they don't need to tip. Why should I waste my time doing the work involved and wear and tear on my car to only make a dollar or two. Most deliveries take about a half hour from recieving the order to delivering it, so I would make about $2. to $3. an hour without tips and I guarantee I would not do the job for long under those conditions. Most drivers are good people trying to supplement their income to make ends meet. We care about you and getting your food to you hot and quick. Don't punish the good drivers because you had a bad one. Turn them in to Door Dash and appreciate the good ones. Thank you”

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Posted 3 years ago

“It is actually not DoorDash that I want to review, but one of the restaurants they delivered from. There is no way that I can see to leave a review for the restaurant. I find the DoorDash delivery people to be hardworking and great at communication. But, one of the restaurants really, really dropped the ball. The order was correct, but the quality of the food was horrible. Extremely fatty sliced pork and tough St. Louis ribs. I think they picked the worst for the delivery. Sides were good. The delivery was not on time, but DoorDash was at the restaurant on time to pick it up.”

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Posted 3 years ago

“They followed Instructions and didn’t treat me like a goof like skip the dishes!! Great company!!”

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Posted 3 years ago

“Some items were missed from little miss cup cakes and doosdash refunded that within seconds! I am happy to order with them. Also the for the same food, I pay less money with doordash orders!”

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Posted 4 years ago

“I think doordash does a GREAT job. Their fees are lower than grubhub and ubereats. If any issues arise you can always work it out with them. I've been ordering through DD for years now, I've gotten another persons order twice which isn't much for how many times I order. Accidents are rare, I'm sorry some people had bad experiences but that's not the norm. Sure the food isn't piping hot but that's to be expected when you're expecting someone to deliver you food to your home, the same would happen if you picked it up yourself. Anytime I've had issues customer service was quick to issue me a refund or fix the problem. Yes they offer credits right off the bat BUT you can get a refund instead if you just call and ask. Today they issued me a refund because I thought they made me pay for something I shouldn't have but I was wrong and they still gave me a refund without any questions. That's customer service if you ask me.”

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Posted 4 years ago

“They were super (fast,friendly)”

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Posted 4 years ago

“Overall it is a great convenient app. The only negative is that you have to tip your driver before you receive your food. Sometimes the service is poor but the food is good yet your tip has to be predetermined.”

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Posted 4 years ago

“Doordash has been great is so many ways. My dasher is usually prompt and communicates until the very moment I receive my hot and ready food to consume. Not being able to walk to places when it’s time to eat can be challenging so I thank doordash for always being there for me.”

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Posted 4 years ago

DoorDash is rated 1.3 based on 23,774 reviews