I think doordash does a GREAT job. Their fees are lower than grubhub and ubereats. If any issues arise you can always work it out with them. I've been ordering through DD for years now, I've gotten another persons order twice which isn't much for how many times I order. Accidents are rare, I'm sorry some people had bad experiences but that's not the norm. Sure the food isn't piping hot but that's to be expected when you're expecting someone to deliver you food to your home, the same would happen if you picked it up yourself. Anytime I've had issues customer service was quick to issue me a refund or fix the problem. Yes they offer credits right off the bat BUT you can get a refund instead if you just call and ask. Today they issued me a refund because I thought they made me pay for something I shouldn't have but I was wrong and they still gave me a refund without any questions. That's customer service if you ask me.