This was my very first—and definitely my last—experience with DoorDash. I scheduled an early morning iced coffee delivery with simple instructions to meet me at the door. I sat outside for several minutes, waiting as the driver circled the house. Instead of following the instructions, he pulled into the driveway and dropped my order at the back door next to the trash bins, then took a photo of the bins as proof of delivery. When I walked toward him, he quickly rushed into his car and drove away. To make matters worse, when I picked up my order, the coffee was already opened and spilled all over the bag. I immediately contacted DoorDash and provided their own delivery photo as evidence, requesting a refund. Shockingly, they denied the refund and refused to take responsibility. I had no choice but to throw the coffee in the trash and reorder elsewhere. Poor service, careless delivery, and no accountability. This was an incredibly disappointing experience, and I will not be using DoorDash again.